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<p class="MsoNormal">Hello, I am having a slight problem with a script edit/creation. I want a call to come in and go to queue and then hold for a certain length of time. If the call exceeds that length of time I want it to redirect to an outside number.
Now the agent will be there until 5 pm so I want the calls to redirect to that same number as the queue exceed time after 5 pm to 11 pm. Any clue how to go about this?
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D">Thank you in advance,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D">Sean</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:gray">
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