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<div class="moz-cite-prefix">On 7/7/2015 4:58 PM, Terry Oakley
wrote:<br>
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<p class="MsoNormal"><span style="font-size:12.0pt">We are in
the process of updating our fleet of handsets (most are 7
years or older) and looking for recommendations for what
handset model we should move to. Currently most of our
sets are the problematic 7941/61 with a number of
7911sets. In classrooms and meeting rooms we have 7945 and
7965 sets that have been very reliable. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">We are
looking at either the 9900 or 8800 series (color screen) but
we are seeking your experience and knowledge of those series
or what you believe would be a series that we should look
at.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Thanks<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Terry<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span
style="color:#1F497D;mso-fareast-language:EN-CA">Terry
Oakley</span></b><b><span
style="font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-language:EN-CA"><o:p></o:p></span></b></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-CA">Telecommunications
Coordinator </span><b><span
style="font-size:10.0pt;color:#33CC33;mso-fareast-language:EN-CA">|
</span></b><span
style="font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-CA">Information
Technology Services<o:p></o:p></span></p>
<p class="MsoNormal"><b><span
style="font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-CA">Red
Deer College </span></b><b><span
style="font-size:10.0pt;color:#33CC33;mso-fareast-language:EN-CA">|</span></b><span
style="font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-CA">100
College Blvd. </span><b><span
style="font-size:10.0pt;color:#33CC33;mso-fareast-language:EN-CA">|</span></b><span
style="font-size:10.0pt;color:#33CC33;mso-fareast-language:EN-CA"> </span><span
style="font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-CA">Box
5005 </span><b><span
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style="font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-CA">Red
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style="font-size:10.0pt;color:#33CC33;mso-fareast-language:EN-CA"> </span><span
style="font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-CA">Alberta
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5H5<b><o:p></o:p></b></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-CA">work
(403) 342-<b>3521 </b></span><b><span
style="font-size:10.0pt;color:#33CC33;mso-fareast-language:EN-CA">|
</span></b><b><span
style="font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-CA"> </span></b><span
style="font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-CA">FAX
(403) 343-4034</span><span
style="color:#1F497D;mso-fareast-language:EN-CA"><o:p></o:p></span></p>
<br>
</div>
</blockquote>
We've deployed a couple of sites with the 8851s as the 7945s are
getting price increases (sign of impending EOL usually).<br>
<br>
Plus'es on the 8851s: Higher res screen (check docs if you have
custom backgrounds, sizes are different than any previous models, at
least one doc has the wrong size for thumbnails listed), Bluetooth
support, Proximity support for phone connectivity (contacts,
mobility), USB port for charging a phone (or slow charging a tablet
except on the 8861s)<br>
<br>
Minus'es: Firmware 10.2 had some serious bugs. Worst ones we hit
were related to Energy Efficient Ethernet that would cause the PCs
to randomly drop connection, and unplugging the PC and plugging it
back in was the only way to recover (or resetting the phone).
Engineers with these phones having to reboot 4-6X in an 8 hour work
day were NOT happy. Upgrading to 10.3 firmware has had them be
pretty stable. If you do run into any code bugs, there are only 3
total releases of firmware for these phones, so they are fairly new
and aren't as long lived as the 7900's firmware.<br>
<br>
Different: These are SIP only phones. If all your existing phones
are SCCP, this has ramifications for things like SRST configs as
well as call flow troubleshooting. (This is an issue for the 9900
series phones as well.) <br>
The overlay stickers that come with the 7900 series phones with the
text descriptions for the buttons don't exist on 8800s, they're
pictograms only for the physical buttons, may require some
additional documentation for users to know what the buttons do.<br>
The handsets are the newer slimline design, don't sit on the
shoulder nearly as well as the 7900s more rounded models, this may
make a difference if your users don't use headsets.<br>
<br>
You didn't mention using any KEMs, the 8800s use the BEKEM which is
a 36-line (9 buttons per side, two columns, 2 pages) rather than the
24-line of the 7916-24s. 8851s support 2, 8861s support 3.<br>
<br>
Having used a number of 7941s, I'm pretty sure users would be
ecstatic with an upgrade to an 8800 due to the improved display
alone. The Bluetooth only exists on 8851/8861s, not available on
the 8811/8841s. There's also the new 8845/8865 which are video
enabled units. The 8865 is basically the 8861 with a camera, the
8845 is an 8851 minus the USB port and KEM support (does have
Bluetooth/Proximity)<br>
<br>
Jeremy "TheBrez" Bresley<br>
<a class="moz-txt-link-abbreviated" href="mailto:brez@brezworks.com">brez@brezworks.com</a><br>
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