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<div>What's the TAC case number? :) </div>
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<div>You're correct, as long as it is lower than the configuration that takes affect for that DN. If this is set on the DN, then it takes precedence, else it takes the service parameter. UCCX doesn't 'look' at anything. It just routes the call and CUCM does
all the RNA arbitration. </div>
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<div><span style="font-family: Helvetica; font-size: 12px;">Thank you, </span><br style="font-family: Helvetica; font-size: 12px;">
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<span style="font-weight:bold">From: </span>cisco-voip on behalf of Anthony Holloway<br>
<span style="font-weight:bold">Date: </span>Wednesday, July 8, 2015 at 3:08 PM<br>
<span style="font-weight:bold">To: </span>Cisco VoIP Group<br>
<span style="font-weight:bold">Subject: </span>[cisco-voip] UCCX: Ring No Answer Timer<br>
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<div dir="ltr">I just had a TAC engineer tell me that my 20 second timeout value in my Select Resource step needs to be lowered because my Service Param in CUCM for Forward No Answer was also at 20, despite my Agent DN's being hard coded at 22 seconds. The
logic was, "UCCX looks at the Service Param and not the Line setting."
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<div>I'm not claiming to know everything, but I'm pretty sure that's wrong. Thoughts?</div>
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