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<p class="MsoNormal">Hi Everyone,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I’m trying to setup an Auto Attendant on a Cisco Call manager express 8 system however I’m not having a lot of joy and to be totally honest I’m not across the cisco gear all that much.<o:p></o:p></p>
<p class="MsoNormal">I’ve managed to get the config to a point where our sip trunks work and I can make calls inbound and outbound and between extensions so it seems to be a working phone system.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">However I’m trying to do is setup an Auto Attendant for afterhours use and not having much joy.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I’ve loosely followed a few guides as like the links below however basically I’m expecting it to work like this.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">AA is setup as an “extension/pilot” (having trouble getting this working)<o:p></o:p></p>
<p class="MsoNormal">The afterhours diversion points the other numbers to the AA Extension. (not up to this part yet)<o:p></o:p></p>
<p class="MsoNormal">AA extension answers the phone presents 3 or 4 options and then forwards the call to correct call group/extensions (not working yet)<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><a href="https://uccisco.wordpress.com/2014/10/22/cme-basic-automatic-call-distribution-and-auto-attendant-service-b-acd/">https://uccisco.wordpress.com/2014/10/22/cme-basic-automatic-call-distribution-and-auto-attendant-service-b-acd/</a><o:p></o:p></p>
<p class="MsoNormal"><a href="https://supportforums.cisco.com/document/65596/b-acd-and-auto-attendant-services-cme">https://supportforums.cisco.com/document/65596/b-acd-and-auto-attendant-services-cme</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-AU">Regards,</span><span style="font-family:"Times New Roman",serif;mso-fareast-language:EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-AU">Quenten Grasso<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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