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Check out David Scott’s Cisco Live session on phone best practices. He had an entire section on some non-default settings that dramatically enhance the user experience.
<div class=""><a href="https://www.ciscolive.com/online/connect/sessionDetail.ww?SESSION_ID=83758&tclass=popup" class="">https://www.ciscolive.com/online/connect/sessionDetail.ww?SESSION_ID=83758&tclass=popup</a></div>
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<div class="">The video includes a demo but it’s also in the slides around slide 58.</div>
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<div class="">Long story short, enable these settings on your 88xx and 99XX (see the session for why).</div>
<div class="">Actionable Incoming Call Alert</div>
<div class="">Show All Calls on Primary Line</div>
<div class="">Revert to All Calls</div>
<div class="">Always Use Prime Line</div>
<div class="">Intelligent Proximity for Bluetooth. (88XX only)</div>
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<div class="">Most users will be dramatically happier and find the phones much easier to use with those settings enabled. </div>
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<div class="">-Ryan </div>
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<div class="">On Jul 9, 2015, at 10:40 AM, Ryan Huff <<a href="mailto:ryanhuff@outlook.com" class="">ryanhuff@outlook.com</a>> wrote:</div>
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<p dir="ltr" class="">Have you enabled "always use prime line" for the phone?</p>
<p dir="ltr" class="">Thanks,</p>
<p dir="ltr" class="">Ryan</p>
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-------- Original Message --------<br class="">
From: "Haas, Neal" <<a href="mailto:nhaas@co.fresno.ca.us" class="">nhaas@co.fresno.ca.us</a>><br class="">
Sent: Thursday, July 9, 2015 10:32 AM<br class="">
To: <a href="mailto:cisco-voip@puck.nether.net" class="">cisco-voip@puck.nether.net</a><br class="">
Subject: [cisco-voip] New 8851 Phones<br class="">
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<font face="Calibri" size="2" class=""><span style="font-size:11pt;" class="">
<div class="">So we got some 8851 phones into test. Only thing we don’t like is on a multi-line setup the last line you talked on is selected as primary. How do you force the primary line to always be the first line?</div>
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<div class="">You can do this on the 7965 phones……</div>
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<div class="">Thank you,</div>
<div class="">Neal Haas</div>
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