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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Num-exp is nasty to troubleshoot.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black">Dennis Heim | Emerging Technology Architect (Collaboration)</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black">World Wide Technology, Inc. | +1 314-212-1814<o:p></o:p></span></p>
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<p class="MsoNormal" style="text-autospace:none"><span style="font-size:8.0pt;font-family:"Calibri",sans-serif;color:#1F497D">“There is a fine line between Wrong and Visionary. Unfortunately, you have to be a visionary to see it." – Sheldon Cooper<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:8.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><u><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:blue"><a href="https://wwt.webex.com/meet/dennis.heim">Click here to join me in my Collaboration Meeting Room</a></span></u><u><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#0563C1"><o:p></o:p></span></u></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Jason Aarons (AM)<br>
<b>Sent:</b> Thursday, July 16, 2015 1:11 PM<br>
<b>To:</b> Claiton Campos <claitoncampos@gmail.com>; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Cisco UCCX with num-exp problem<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">The num-exp occur before the dial-peer match etc. You should have no issues using this. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">However if CUCM and MGCP and using a Translation Pattern may break CTI Redirects. Gateway has to have direct reachability to CTI Route Point and CTI Port and
Agent. You are not doing this.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Can you dial 987 form a IP Phone to Trigger 987 ? Dialed Number Analyzer? In your script do you have a test prompt “You have reached a test prompt” ? before
you attempt to invoke an Agent?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Reading your question is somewhat confusing. Break your troubleshooting down step by step. Eg is CTI Route Point registered in CUCM, is correct IP? Have you
tried a reactive script debug?<o:p></o:p></span></p>
<p class="MsoNormal"><a name="_MailEndCompose"></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Claiton Campos<br>
<b>Sent:</b> Thursday, July 16, 2015 12:55 PM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether">cisco-voip@puck.nether</a>.<br>
<b>Subject:</b> [cisco-voip] Cisco UCCX with num-exp problem<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Does anyone know if there is any problem in using translation number with UCCX? For example, a costumer receives the last 4 digits of the operator and translates it into your gateway to a number of 3 digits<o:p></o:p></p>
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<p class="MsoNormal">using the num-exp, the setting he has is as follows:<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">num-exp 1234 987<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">there is a dial-peer with destination- pattern 987 and session target <cucm_ip_address> on the gateway. In uccx there is a trigger with the number 987, however when a call is made it does not ring on the phone is just calling.<o:p></o:p></p>
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<p class="MsoNormal"><br>
<br>
<span style="color:white">itevomcid</span> <o:p></o:p></p>
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