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<p class="MsoNormal">Hi all,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">CUC 10.5.1.10000-7<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I have a system call handler and have enabled the during greeting option of Allow Transfers to Numbers Not Associated with Users or Call Handlers<span style="font-size:6.0pt;font-family:"Verdana",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:6.0pt;font-family:"Verdana",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-GB"><img width="433" height="75" id="Picture_x0020_1" src="cid:image001.png@01D0CF83.FA0CC270"></span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The problem we are experiencing is when the caller enters a extension number during the prompt that is engaged/busy and they don’t have a voicemail box the caller is played the prompt “You cannot be transferred to this number, check the
number and try again”. So the end users keep trying the same number. I can’t seem to find out where that specific prompt is recorded to amend to a custom recording stating the number could be busy.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks in advance<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#009DB1;mso-fareast-language:EN-GB">Regards<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#009DB1;mso-fareast-language:EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#009DB1;mso-fareast-language:EN-GB">Matthew<o:p></o:p></span></p>
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