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<p class="MsoNormal"><span style="color:#404040">Most if not all of the system default prompts are stored in the local filesystem and can’t be accessed without root permission. These prompts (two different files play to form that message) are two of those /PHGreet/
.wav files and cannot be changed. Unfortunately I’m unware of any method for changing this specific behavior aside from replacing the files by hand with a file using the same name via root - a request I worked on for a customer once…. Once
</span><span style="font-family:Wingdings;color:#404040">J</span><span style="color:#404040"> Of course the files are overwritten after a patch or upgrade and I doubt TAC would assist with this again (but I can be wrong…)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#404040"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#404040">Daniel<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#404040"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Matthew Collins<br>
<b>Sent:</b> Wednesday, August 05, 2015 8:40 AM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] Prompt change on unsuccessful transfer from Call handler<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-GB">Hi all,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">CUC 10.5.1.10000-7<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">I have a system call handler and have enabled the during greeting option of Allow Transfers to Numbers Not Associated with Users or Call Handlers</span><span lang="EN-GB" style="font-size:6.0pt;font-family:"Verdana",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:6.0pt;font-family:"Verdana",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="mso-fareast-language:EN-GB"><img width="433" height="75" id="Picture_x0020_1" src="cid:image001.png@01D0CF62.8CD1D1D0"></span><span lang="EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">The problem we are experiencing is when the caller enters a extension number during the prompt that is engaged/busy and they don’t have a voicemail box the caller is played the prompt “You cannot be transferred to this
number, check the number and try again”. So the end users keep trying the same number. I can’t seem to find out where that specific prompt is recorded to amend to a custom recording stating the number could be busy.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Thanks in advance<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#009DB1;mso-fareast-language:EN-GB">Regards<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#009DB1;mso-fareast-language:EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#009DB1;mso-fareast-language:EN-GB">Matthew<o:p></o:p></span></p>
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