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<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">Thanks for the feedback Daniel.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">Don’t think it viable to keep changing the files back via Tac after each upgrade or patch.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#009DB1">Regards<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#009DB1"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#009DB1">Matthew Collins
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Daniel Pagan [mailto:dpagan@fidelus.com]
<br>
<b>Sent:</b> 05 August 2015 15:43<br>
<b>To:</b> Matthew Collins <mcollins@block.co.uk>; cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: [cisco-voip] Prompt change on unsuccessful transfer from Call handler<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#404040">Most if not all of the system default prompts are stored in the local filesystem and can’t be accessed without root permission. These prompts (two different files play to form that message) are two
of those /PHGreet/ .wav files and cannot be changed. Unfortunately I’m unware of any method for changing this specific behavior aside from replacing the files by hand with a file using the same name via root - a request I worked on for a customer once…. Once
</span><span lang="EN-US" style="font-family:Wingdings;color:#404040">J</span><span lang="EN-US" style="color:#404040"> Of course the files are overwritten after a patch or upgrade and I doubt TAC would assist with this again (but I can be wrong…)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#404040"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#404040">Daniel<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#404040"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Matthew Collins<br>
<b>Sent:</b> Wednesday, August 05, 2015 8:40 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] Prompt change on unsuccessful transfer from Call handler<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal">Hi all,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">CUC 10.5.1.10000-7<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I have a system call handler and have enabled the during greeting option of Allow Transfers to Numbers Not Associated with Users or Call Handlers<span style="font-size:6.0pt;font-family:"Verdana",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:6.0pt;font-family:"Verdana",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><img border="0" width="433" height="75" id="Picture_x0020_1" src="cid:image001.png@01D0D027.06C2DC40"><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The problem we are experiencing is when the caller enters a extension number during the prompt that is engaged/busy and they don’t have a voicemail box the caller is played the prompt “You cannot be transferred to this number, check the
number and try again”. So the end users keep trying the same number. I can’t seem to find out where that specific prompt is recorded to amend to a custom recording stating the number could be busy.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks in advance<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#009DB1">Regards<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#009DB1"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#009DB1">Matthew<o:p></o:p></span></p>
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