<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#954F72;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri",sans-serif;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="#0563C1" vlink="#954F72">
<div class="WordSection1">
<p class="MsoNormal">Hello,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Has anyone had issue upgrading from Jabber for Windows 10.6.4 to 11.0 or from 11.0 to 11.0.1? We’ve had intermittent issues with this when users either upgrade using the installer or upgrade using the Jabber “Check for updates” feature.
The installer will start and check for disk space but then an error message pops up stating “The feature you are trying to us is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation
package ‘CiscoJabberSetup.msi’ in the box below.” The box contains the path of the installer. Changing the path and moving the installer to that location doesn’t resolve this. After this fails the user is then unable to uninstall Jabber via Control Panel.
This has happened on Windows 7 and 8. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks,<o:p></o:p></p>
<p class="MsoNormal">Ruben<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border:none;border-top:solid #6A737B 1.0pt">
<tbody>
<tr>
<td width="43" style="width:32.25pt;border:none;padding:0in 15.75pt 0in 0in">
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif"><img width="43" height="72" id="Picture_x0020_1" src="cid:image001.png@01D0D442.BD871120"></span><span style="font-size:9.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
</td>
<td width="580" valign="bottom" style="width:435.0pt;border:none;padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="671" style="width:503.25pt">
<tbody>
<tr>
<td width="239" valign="bottom" style="width:179.25pt;padding:0in 0in 0in 0in">
<p class="MsoNormal" style="line-height:11.25pt"><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif">Ruben Trujillo</span></b><span style="font-size:9.0pt;font-family:"Arial",sans-serif"><br>
Telecom Engineer<br>
Adobe<o:p></o:p></span></p>
</td>
<td width="192" valign="bottom" style="width:2.0in;padding:0in 0in 0in 0in">
<p class="MsoNormal" style="line-height:11.25pt"><span style="font-size:9.0pt;font-family:"Arial",sans-serif">408.536.6006 (tel)<br>
415.407.1646 (cell)<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:11.25pt"><span style="font-size:9.0pt;font-family:"Arial",sans-serif">rubent@adobe.com<o:p></o:p></span></p>
</td>
<td width="240" valign="bottom" style="width:2.5in;padding:0in 0in 0in 0in">
<p class="MsoNormal" style="line-height:11.25pt"><span style="font-size:9.0pt;font-family:"Arial",sans-serif">345 Park Ave<br>
San Jose, CA, 95110 <br>
www.adobe.com<o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</td>
<td valign="bottom" style="border:none;padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif"> <o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</body>
</html>