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<body class='hmmessage'><div dir='ltr'>I've built a simple auto attendant which the staff forwards to after hours: 1-staff directory; 0 for general mailbox. 0 works. When I press 1 (which is a voice enabled directory), say the person's name, I am redirected to their extension, but I never get to their mailbox. The call is redirected back to the auto attendant. This is a call initiated from outside of the organization. If I call the auto attendant inside, same result. If I have someone physically perform a transfer to the auto attendant, it works. I get the extension and eventually hit the mailbox. <br><br>I have gone as far as call forwarding someone's phone directly to voicemail, in additional to call forwarding to a cell phone, and if no physical transfer is performed, I hear the auto attendant again. I've changed the CSS to be wide open with no success.<br><br>If no call forwarding is done on the main phone (ie it rings until the AA answers) - same. Without a person physically transferring to the AA, the caller will hear the AA over and over again.<br><br>I've rebuilt both the call handler and the directory handler. I have turned of the voice enabled option in favor of dial by name. Same result.<br><br>The version CUCM/CUC 10.5.2.12900-14. I should mention that the connection between CUCM and CUC is a SIP trunk. Could this be a bug (in my head)?<br><br>TIA if you have an additional ideas.<br><br><br><div>Aaron<br></div> </div></body>
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