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<div>What should the TFTP address be set to for the remote VPN phone? The actual internal TFTP address or the VPN head end?</div>
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<span style="font-weight:bold">From: </span>Joe Martini<br>
<span style="font-weight:bold">Date: </span>Wednesday, September 9, 2015 at 19:57<br>
<span style="font-weight:bold">To: </span>"Hank.Keleher"<br>
<span style="font-weight:bold">Cc: </span>"<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>"<br>
<span style="font-weight:bold">Subject: </span>Re: [cisco-voip] Cisco 8841 VPN phone issue<br>
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The prompt you are seeing with Service Name, Username, and Password is for the Mobile and Remote Access (MRA) feature. More information about this can be found here - <a href="https://tools.cisco.com/squish/92527f" class="">https://tools.cisco.com/squish/92527f</a>.
In order for the phone to start the VPN sign-in process instead of the MRA sign-in process you must have a TFTP set on the phone, either via DHCP or manually.
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<div class="">On Sep 9, 2015, at 7:10 PM, Hank Keleher (AM) <<a href="mailto:hank.keleher@dimensiondata.com" class="">hank.keleher@dimensiondata.com</a>> wrote:</div>
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<div class="">Greetings!</div>
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<div class="">I’ve setup a new server using 10.5.2 for VPN using 8841’s and username and password (not certificate). I followed the details in the following features configuration guide for VPN client.</div>
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<div class=""><a href="http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUCM_BK_C3A84B33_00_cucm-feature-configuration-guide_rel1052.pdf" class="">http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUCM_BK_C3A84B33_00_cucm-feature-configuration-guide_rel1052.pdf</a></div>
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<div class="">The phones were configured and registered on the local network so they got the VPN common phone profile information. When we try to use the phone at home it prompts to supply Service Name, Username and Password. What should the service name be?
We searched for hours and didn’t see anything that related to a service name and we tried everything we could think of.</div>
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<div class="">I am able to VPN using username and password with the AnyConnect client to the URL for the VPN phones that was setup. It’s an ASA 5512 and the proper licenses are applied. I checked the feature report on CUCM and the 8841 is supported. Unfortunately
I’m not able to access the web server on the phone (I’ve tried to no avail.)</div>
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<div class="">Any thoughts or ideas here?</div>
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<div class="">Thanks!</div>
<div class="">Hank</div>
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