<div dir="ltr"><div>Hi Sean,</div><div><br></div><div>What exactly is not working? Is it doing anything correctly?</div><div><br></div>Is this number, 94433534462, outside your organization? The leading 9 would lead me to think that it is. Because, before you can troubleshoot the script, you will have to validate your dial plan design, to see if the CTI port can even make the outbound call. This will be a combination of your PT/CSS/LRG/REG/etc. configuration in CUCM.<div><br></div><div>Also, in order for UCCX to try and ring one number first, and then pull the call back and ring another, you both: A) cannot have the first call out to the other number actually answer, B) Need to use the Call Consult Transfer step to set a time limit on how long it will ring before you consider it "not answered" so you can send it to VM 8039. This can be tricky, but is doable.<br><div><br></div><div>I opened your script and there is a lot of fluff in there for just the few simple items you asked for. If you're not married to this script, you could probably create a new one from scratch with less hassle and a better understanding of what's going on.</div><div><br></div><div>Try this frame work out (you don't need to create any variables for this to work):</div><div><br></div><div>*NOTE: Two quick things: 1) I use End steps in the transfers that fail so the lady will say "I'm sorry, we are currently experiencing system problems..." for me, 2) The steps which end in colons (:) are labels.</div><div><br></div><div><font face="monospace, monospace">Start</font></div><div><font face="monospace, monospace">/* Answer the call */</font></div><div><font face="monospace, monospace">Accept (--Triggering Contact--)</font></div><div><font face="monospace, monospace">/* Play the greeting */</font></div><div><font face="monospace, monospace">Play Prompt (--Triggering Contact--, P[greeting.wav])</font></div><div><font face="monospace, monospace">/* Check day of week and time of day */</font></div><div><font face="monospace, monospace">Day of Week</font></div><div><font face="monospace, monospace"> Weekdays (Mon - Fri)</font></div><div><font face="monospace, monospace"> Time of Day</font></div><div><font face="monospace, monospace"> Open Hours (9:00am to 5:00pm)</font></div><div><font face="monospace, monospace"> Goto SelectResource</font></div><div><font face="monospace, monospace"> Call Coverage Period (5:00pm to 7:00pm)</font></div><div><font face="monospace, monospace"> Goto CallCoverage</font></div><div><font face="monospace, monospace"> The Rest</font></div><div><font face="monospace, monospace"> Goto TakeAMessage</font></div><div><font face="monospace, monospace"> Weekends (Say & Sun)</font></div><div><font face="monospace, monospace"> Goto CallForward</font></div><div><font face="monospace, monospace">SelectResource:</font></div><div><font face="monospace, monospace">/* Go to Queue */</font></div><div><font face="monospace, monospace">Select Resource (--Triggering Contact-- from "BandP_CSQ")</font></div><div><font face="monospace, monospace"> Connected</font></div><div><font face="monospace, monospace"> /* Successfully transferred to Agent, End Script */</font></div><div><font face="monospace, monospace"> End</font></div><div><font face="monospace, monospace"> Queued</font></div><div><font face="monospace, monospace"> /* No Agents currently available, play music */</font></div><div><font face="monospace, monospace"> Call Hold (--Triggering Contact--)</font></div><div><font face="monospace, monospace"> Delay 30 sec</font></div><div><font face="monospace, monospace"> Call Unhold (--Triggering Contact--)</font></div><div><font face="monospace, monospace"> /* Caller has queued for 30 seconds, forward to 94433534462 */</font></div><div><font face="monospace, monospace"> Goto CallCoverage</font></div><div><font face="monospace, monospace">CallCoverage:</font></div><div><font face="monospace, monospace">/* Tweak the timeout value on this step, and leave the output digits blank */</font></div><div><font face="monospace, monospace">Call Consult Transfer (--Triggering Contact-- to "</font><span style="font-family:monospace,monospace">94433534462")</span></div><div><span style="font-family:monospace,monospace"> Successful</span></div><div><span style="font-family:monospace,monospace"> /* The call connected within the time limit, end the script */</span></div><div><font face="monospace, monospace"> Set Contact Info (--Triggering Contact--, handled)</font></div><div><font face="monospace, monospace"> End</font></div><div><span style="font-family:monospace,monospace"> Busy</span></div><div><span style="font-family:monospace,monospace"> End</span></div><div><span style="font-family:monospace,monospace"> Invalid</span></div><div><span style="font-family:monospace,monospace"> End</span></div><div><span style="font-family:monospace,monospace"> Timeout</span></div><div><span style="font-family:monospace,monospace"> /* The timer expired, send to voicemail */</span></div><div><span style="font-family:monospace,monospace"> Goto TakeAMessage</span></div><div><span style="font-family:monospace,monospace"> Unsuccessful</span></div><div><span style="font-family:monospace,monospace"> End</span></div><div><font face="monospace, monospace">TakeAMessage:</font></div><div><font face="monospace, monospace">/* Change 2500 to your VM pilot, and set the Called Address to "8039" */</font></div><div><div><div><font face="monospace, monospace">Call Redirect (--Triggering Contact-- to "2500</font><span style="font-family:monospace,monospace">")</span></div><div><span style="font-family:monospace,monospace"> Successful</span></div><div><font face="monospace, monospace"> Set Contact Info (--Triggering Contact--, handled)</font></div><div><font face="monospace, monospace"> End</font></div><div><span style="font-family:monospace,monospace"> Busy</span></div><div><span style="font-family:monospace,monospace"> End</span></div><div><span style="font-family:monospace,monospace"> Invalid</span></div><div><span style="font-family:monospace,monospace"> End</span></div></div><div><span style="font-family:monospace,monospace"> Unsuccessful</span><br></div><div><span style="font-family:monospace,monospace"> End</span></div></div><div><span style="font-family:monospace,monospace">End</span><br></div><div><br><div class="gmail_quote"><div dir="ltr">On Fri, Sep 11, 2015 at 12:54 PM Sean Knight via cisco-voip <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex">
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<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">Hello all, I just want this script to allow a call, hear the greeting, go to queue, hold music for 30 seconds and then forward to the other number (94433534462).
And be open from 9 – 5 M- F and go to the other number after 5 to 7 and then go to the voicemail number (8039) after. It doesn’t seem to work right. Any ideas?<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">Thank you<u></u><u></u></span></p>
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<font style="font-family:'Palatino Linotype';font-size:12pt">Sean Knight</font><br>
<font style="font-family:'Palatino Linotype';font-size:11pt;font-style:italic">Network and Telecommunications Administrator</font><br>
<font style="font-family:'Palatino Linotype';font-size:11pt"><a href="mailto:sean@pubsvs.com" target="_blank">sean@pubsvs.com</a></font><font face="Palatino Linotype"> •
</font><font style="font-family:'Palatino Linotype';font-size:11pt"><a href="tel:410-864-1805" value="+14108641805" target="_blank">410-864-1805</a></font><font face="Palatino Linotype"> •
</font><font style="font-family:'Palatino Linotype';font-size:11pt">702 Cathedral Street</font><font face="Palatino Linotype">,
</font><font style="font-family:'Palatino Linotype';font-size:11pt">Baltimore</font><font face="Palatino Linotype">,
</font><font style="font-family:'Palatino Linotype';font-size:11pt">MD</font><font face="Palatino Linotype"> </font><font style="font-family:'Palatino Linotype';font-size:11pt">21201</font><br>
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<a href="http://www.agora-inc.com/" target="_blank"></a><a href="http://www.agora-inc.com" target="_blank"></a></p><img alt="imagee595ff.JPG" style="max-width: 100%;" src="cid:imagee595ff.JPG@4480856a.48bb4d9b"><br>
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