<div dir="ltr">just upgraded to UC 10.5 having the same issue with the extension grayed out on LDAP enabled users after the upgrade. is this a bug? Can someone let me know what you found out?<div><br></div><div>Thanks</div><div><br></div><div>Scott</div><div><br></div></div><div class="gmail_extra"><br><div class="gmail_quote">On Fri, Jul 24, 2015 at 11:19 AM, Chris Ward (chrward) <span dir="ltr"><<a href="mailto:chrward@cisco.com" target="_blank">chrward@cisco.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Ryan,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Can you unicast me your case number? I will have it looked at by our escalation team since it seems to be affecting multiple customers.<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#44546a">+Chris<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#44546a">TME - MediaSense and Unity Connection<u></u><u></u></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> cisco-voip [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>John J<br>
<b>Sent:</b> Friday, July 24, 2015 2:15 PM<br>
<b>To:</b> Ryan Huff<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Unity user parameters greyed out<u></u><u></u></span></p><div><div class="h5">
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<p class="MsoNormal">I have this same issue currently with my 10.5.2 cluster su1. LDAP integrated users have the LDAP status greyed out as well as extension, etc. I have a TAC open as I'm sure it's a bug, but I had luck in the short term by using BAT to fix
it. Exported users in CSV, modified, then updated.<u></u><u></u></p>
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<p class="MsoNormal">On Fri, Jul 24, 2015 at 11:57 AM, Ryan Huff <<a href="mailto:ryanhuff@outlook.com" target="_blank">ryanhuff@outlook.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">If it is not from an LDAP integration, it maybe from an AXL integration. You could get a COBRAS snapshot of the account (to get the recorded name and messages ... etc). Then delete the account and restore.<u></u><u></u></p>
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<p class="MsoNormal">From: <a href="mailto:norm.nicholson@kitchener.ca" target="_blank">
norm.nicholson@kitchener.ca</a><br>
To: <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
Date: Fri, 24 Jul 2015 15:53:41 +0000<br>
Subject: [cisco-voip] Unity user parameters greyed out<u></u><u></u></p>
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<p>I have users from our first install a few years ago that have parameters greyed out like LDAP integration. Is there a way to fix this verses deleting the mailbox and re-creating it ?<u></u><u></u></p>
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<p>Thanks<u></u><u></u></p>
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<p><b><span style="color:#00b050">Norm Nicholson</span></b><u></u><u></u></p>
<p><b><span style="color:#00b050">Telecom Analyst</span></b><u></u><u></u></p>
<p><b><span style="color:#00b050">City of Kitchener</span></b><u></u><u></u></p>
<p><b><span style="color:#00b050"><a href="tel:%28519%29%20741-2200%20x%207000" target="_blank">(519) 741-2200 x 7000</a></span></b><u></u><u></u></p>
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