<div dir="ltr">What is the best course of action at this point? get the ES and apply. just un ldap the user and change and then ldap them back? does SU2a fix it? if not, TAC case to get the ES?<div><br></div><div>TIA</div><div><br></div><div>Scott</div><div><br></div></div><div class="gmail_extra"><br><div class="gmail_quote">On Mon, Sep 14, 2015 at 6:49 AM, Chris Ward (chrward) <span dir="ltr"><<a href="mailto:chrward@cisco.com" target="_blank">chrward@cisco.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">The fix is required after someone got a little too aggressive on the fix for CSCuq64344, which was applied in 10.5.2 and why you are seeing the problem after
an upgrade.<u></u><u></u></span></p><span class="">
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#44546a">+Chris<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#44546a">TME - MediaSense and Unity Connection<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
</span><p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Anthony Holloway [mailto:<a href="mailto:avholloway%2Bcisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>]
<br><span class="">
<b>Sent:</b> Friday, September 11, 2015 2:41 PM<br>
</span><b>To:</b> Scott Voll <<a href="mailto:svoll.voip@gmail.com" target="_blank">svoll.voip@gmail.com</a>>; Chris Ward (chrward) <<a href="mailto:chrward@cisco.com" target="_blank">chrward@cisco.com</a>></span></p><div><div class="h5"><br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Unity user parameters greyed out<u></u><u></u></div></div><p></p><div><div class="h5">
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<p class="MsoNormal">Here you go:<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<div>
<p class="MsoNormal"><a href="https://tools.cisco.com/bugsearch/bug/CSCuv04411" target="_blank">https://tools.cisco.com/bugsearch/bug/CSCuv04411</a><u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">On Fri, Sep 11, 2015 at 1:28 PM Scott Voll <<a href="mailto:svoll.voip@gmail.com" target="_blank">svoll.voip@gmail.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">just upgraded to UC 10.5 having the same issue with the extension grayed out on LDAP enabled users after the upgrade. is this a bug? Can someone let me know what you found out?<u></u><u></u></p>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal">Thanks<u></u><u></u></p>
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</div>
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<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
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<p class="MsoNormal">Scott<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
<div>
<p class="MsoNormal">On Fri, Jul 24, 2015 at 11:19 AM, Chris Ward (chrward) <<a href="mailto:chrward@cisco.com" target="_blank">chrward@cisco.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Ryan,</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Can you unicast me your case number? I will have it looked at by our escalation team since it seems
to be affecting multiple customers.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#44546a">+Chris</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#44546a">TME - MediaSense and Unity Connection</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> cisco-voip [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>John J<br>
<b>Sent:</b> Friday, July 24, 2015 2:15 PM<br>
<b>To:</b> Ryan Huff<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Unity user parameters greyed out</span><u></u><u></u></p>
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<div>
<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">I have this same issue currently with my 10.5.2 cluster su1. LDAP integrated users have the LDAP status greyed out as well as extension, etc. I have a TAC open as I'm sure it's
a bug, but I had luck in the short term by using BAT to fix it. Exported users in CSV, modified, then updated.<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
<div>
<p class="MsoNormal">On Fri, Jul 24, 2015 at 11:57 AM, Ryan Huff <<a href="mailto:ryanhuff@outlook.com" target="_blank">ryanhuff@outlook.com</a>> wrote:<u></u><u></u></p>
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<div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt">If it is not from an LDAP integration, it maybe from an AXL integration. You could get a COBRAS snapshot of the account (to get the recorded name and messages ... etc). Then delete the
account and restore.<u></u><u></u></p>
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<div class="MsoNormal" align="center" style="text-align:center">
<hr size="2" width="100%" align="center">
</div>
<p class="MsoNormal">From:
<a href="mailto:norm.nicholson@kitchener.ca" target="_blank">norm.nicholson@kitchener.ca</a><br>
To: <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
Date: Fri, 24 Jul 2015 15:53:41 +0000<br>
Subject: [cisco-voip] Unity user parameters greyed out<u></u><u></u></p>
<div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"> <u></u><u></u></p>
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<p> <u></u><u></u></p>
<p>I have users from our first install a few years ago that have parameters greyed out like LDAP integration. Is there a way to fix this verses deleting the mailbox and re-creating it ?<u></u><u></u></p>
<p> <u></u><u></u></p>
<p> <u></u><u></u></p>
<p> <u></u><u></u></p>
<p>Thanks<u></u><u></u></p>
<p> <u></u><u></u></p>
<p> <u></u><u></u></p>
<p> <u></u><u></u></p>
<p> <u></u><u></u></p>
<p> <u></u><u></u></p>
<p> <u></u><u></u></p>
<p><b><span style="color:#00b050">Norm Nicholson</span></b><u></u><u></u></p>
<p><b><span style="color:#00b050">Telecom Analyst</span></b><u></u><u></u></p>
<p><b><span style="color:#00b050">City of Kitchener</span></b><u></u><u></u></p>
<p><b><span style="color:#00b050"><a href="tel:%28519%29%20741-2200%20x%207000" target="_blank">(519) 741-2200 x 7000</a></span></b><u></u><u></u></p>
<p> <u></u><u></u></p>
<p> <u></u><u></u></p>
</div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
</div>
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