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</o:shapelayout></xml><![endif]--></head><body lang=EN-GB link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>That is the case, the DN is exclusive only to the profile – its not used on any phy. Phone. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>does anyone know, if want to get traces from RTMT which option should I use i.e. Cisco Call Manager will suffice ?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>thanks <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Ryan Huff [mailto:ryanhuff@outlook.com] <br><b>Sent:</b> 15 September 2015 14:35<br><b>To:</b> abbas wali <abbaseo@gmail.com>; cisco-voip@puck.nether.net<br><b>Subject:</b> RE: [cisco-voip] UCCX 9 EM agents cant login<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-family:"Calibri",sans-serif'>Since you mention using extension mobility ....<br><br>When the Agent logs in with their Ex. mobility profile, does the DN happen to be on another IP phone? The only way to "share" an ACD extension between multiple devices is to assign it to a Device Profile exclusively and then login using Extension Mobility to whatever device they wish to use.<br><br><br>Thanks,<br><br>Ryan<o:p></o:p></span></p><div><div class=MsoNormal align=center style='text-align:center'><span style='font-family:"Calibri",sans-serif'><hr size=2 width="100%" align=center id=stopSpelling></span></div><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-family:"Calibri",sans-serif'>From: <a href="mailto:abbaseo@gmail.com">abbaseo@gmail.com</a><br>To: <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>Date: Tue, 15 Sep 2015 13:54:13 +0100<br>Subject: [cisco-voip] UCCX 9 EM agents cant login<o:p></o:p></span></p><div><p class=MsoNormal><span style='font-family:"Calibri",sans-serif'>Hi all, <o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri",sans-serif'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri",sans-serif'>Urgent issue here.<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri",sans-serif'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri",sans-serif'>Ext Mob. Enabled agents cant login. Getting “Login failed due to a configuration error with your phone and JTAPI or UCM. Contact your admin..”<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri",sans-serif'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri",sans-serif'>The users profile is in the controlled list for RM application user. <o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri",sans-serif'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri",sans-serif'>The phone they are loggin in – is used by other agents with their profiles and they can get through. <o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri",sans-serif'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri",sans-serif'>Not sure what else I can check. <o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri",sans-serif'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri",sans-serif'>Please help !!<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri",sans-serif'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri",sans-serif'>Thanks <o:p></o:p></span></p></div><p class=MsoNormal><span style='font-family:"Calibri",sans-serif'><br>_______________________________________________ cisco-voip mailing list <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a> <a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></span></p></div></div></div></body></html>