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<body class='hmmessage'><div dir='ltr'>Have is the subsystem in partial service?<br><br><div><hr id="stopSpelling">From: abbaseo@gmail.com<br>To: ryanhuff@outlook.com; cisco-voip@puck.nether.net<br>Subject: RE: [cisco-voip] UCCX 9 EM agents cant login<br>Date: Tue, 15 Sep 2015 15:11:33 +0100<br><br><style><!--
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--></style><div class="ecxWordSection1"><p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;">Thanks Ryan, </span></p><p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;"> </span></p><p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;">We have a dozen of other users who can login to them phones without any issues. Even I can do it on my CIPC </span></p><p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;"> </span></p><p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;">But these new 3 agents cant. </span></p><p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;"> </span></p><div><div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm;"><p class="ecxMsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;" lang="EN-US">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;" lang="EN-US"> Ryan Huff [mailto:ryanhuff@outlook.com] <br><b>Sent:</b> 15 September 2015 15:05<br><b>To:</b> abbas wali <abbaseo@gmail.com>; cisco-voip@puck.nether.net<br><b>Subject:</b> RE: [cisco-voip] UCCX 9 EM agents cant login</span></p></div></div><p class="ecxMsoNormal"> </p><div><p class="ecxMsoNormal" style=""><span style="font-family:"Calibri",sans-serif;">Assuming this isn't a new/upgrade UCCX and it isn't a JTAPI compatibility issue with CCM; assuming it was working and now it is not.<br><br>I would check these items;<br><br>Agent/phone checks;</span></p><ul><li class="ecxMsoNormal" style=""><span style="font-family:"Calibri",sans-serif;">Make sure the RmCM user/password hasn't changed from what UCCX has recorded.<span style="color:#1F497D;"> NO</span></span></li><li class="ecxMsoNormal" style=""><span style="font-family:"Calibri",sans-serif;">Does the agent have the Standard CTI Role?<span style="color:#1F497D;"> Yes</span></span></li><li class="ecxMsoNormal" style=""><span style="font-family:"Calibri",sans-serif;">Does the agent have IPCCX defined in their profile?<span style="color:#1F497D;"> Yes</span></span></li><li class="ecxMsoNormal" style=""><span style="font-family:"Calibri",sans-serif;">Does the agent have CTI control of the phone?<span style="color:#1F497D;"> Yes</span></span></li><li class="ecxMsoNormal" style=""><span style="font-family:"Calibri",sans-serif;">Does the agent have control of the EM. profile?<span style="color:#1F497D;"> Yes</span></span></li><li class="ecxMsoNormal" style=""><span style="font-family:"Calibri",sans-serif;">Is the physical phone associated to the RMCM user?<span style="color:#1F497D;"> Yes ( currently to log them in I am using my soft phone which is associated with RMCM user )</span></span></li></ul><p class="ecxMsoNormal" style=""><span style="font-family:"Calibri",sans-serif;"><br><br>Server checks;<span style="color:#1F497D;"> yes as many other agent can login and are talking calls. </span></span></p><ul><li class="ecxMsoNormal" style=""><span style="font-family:"Calibri",sans-serif;">DNS ... (are forward and reverse lookups working correctly)<span style="color:#1F497D;"> </span></span></li><li class="ecxMsoNormal" style=""><span style="font-family:"Calibri",sans-serif;">NTP ... NTP still working?</span></li></ul><p class="ecxMsoNormal" style=""><span style="font-family:"Calibri",sans-serif;"><br><br>Thanks,<br><br><br>Ryan<br><br></span></p><div><div class="ecxMsoNormal" style="text-align:center;" align="center"><span style="font-family:"Calibri",sans-serif;"><hr id="ecxstopSpelling" align="center" size="2" width="100%"></span></div><p class="ecxMsoNormal" style=""><span style="font-family:"Calibri",sans-serif;">From: <a href="mailto:abbaseo@gmail.com">abbaseo@gmail.com</a><br>To: <a href="mailto:ryanhuff@outlook.com">ryanhuff@outlook.com</a>; <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>Subject: RE: [cisco-voip] UCCX 9 EM agents cant login<br>Date: Tue, 15 Sep 2015 14:53:54 +0100</span></p><div><p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;">That is the case, the DN is exclusive only to the profile – its not used on any phy. Phone. </span><span style="font-family:"Calibri",sans-serif;"></span></p><p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;"> </span><span style="font-family:"Calibri",sans-serif;"></span></p><p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;">does anyone know, if want to get traces from RTMT which option should I use i.e. Cisco Call Manager will suffice ?</span><span style="font-family:"Calibri",sans-serif;"></span></p><p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;"> </span><span style="font-family:"Calibri",sans-serif;"></span></p><p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;">thanks </span><span style="font-family:"Calibri",sans-serif;"></span></p><p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;"> </span><span style="font-family:"Calibri",sans-serif;"></span></p><div><div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm;"><p class="ecxMsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;" lang="EN-US">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;" lang="EN-US"> Ryan Huff [<a href="mailto:ryanhuff@outlook.com">mailto:ryanhuff@outlook.com</a>] <br><b>Sent:</b> 15 September 2015 14:35<br><b>To:</b> abbas wali <<a href="mailto:abbaseo@gmail.com">abbaseo@gmail.com</a>>; <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><b>Subject:</b> RE: [cisco-voip] UCCX 9 EM agents cant login</span><span style="font-family:"Calibri",sans-serif;"></span></p></div></div><p class="ecxMsoNormal"><span style="font-family:"Calibri",sans-serif;"> </span></p><div><p class="ecxMsoNormal"><span style="font-family:"Calibri",sans-serif;">Since you mention using extension mobility ....<br><br>When the Agent logs in with their Ex. mobility profile, does the DN happen to be on another IP phone? The only way to "share" an ACD extension between multiple devices is to assign it to a Device Profile exclusively and then login using Extension Mobility to whatever device they wish to use.<br><br><br>Thanks,<br><br>Ryan</span></p><div><div class="ecxMsoNormal" style="text-align:center;" align="center"><span style="font-family:"Calibri",sans-serif;"><hr align="center" size="2" width="100%"></span></div><p class="ecxMsoNormal"><span style="font-family:"Calibri",sans-serif;">From: <a href="mailto:abbaseo@gmail.com">abbaseo@gmail.com</a><br>To: <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>Date: Tue, 15 Sep 2015 13:54:13 +0100<br>Subject: [cisco-voip] UCCX 9 EM agents cant login</span></p><div><p class="ecxMsoNormal"><span style="font-family:"Calibri",sans-serif;">Hi all, </span></p><p class="ecxMsoNormal"><span style="font-family:"Calibri",sans-serif;"> </span></p><p class="ecxMsoNormal"><span style="font-family:"Calibri",sans-serif;">Urgent issue here.</span></p><p class="ecxMsoNormal"><span style="font-family:"Calibri",sans-serif;"> </span></p><p class="ecxMsoNormal"><span style="font-family:"Calibri",sans-serif;">Ext Mob. Enabled agents cant login. Getting “Login failed due to a configuration error with your phone and JTAPI or UCM. Contact your admin..”</span></p><p class="ecxMsoNormal"><span style="font-family:"Calibri",sans-serif;"> </span></p><p class="ecxMsoNormal"><span style="font-family:"Calibri",sans-serif;">The users profile is in the controlled list for RM application user. </span></p><p class="ecxMsoNormal"><span style="font-family:"Calibri",sans-serif;"> </span></p><p class="ecxMsoNormal"><span style="font-family:"Calibri",sans-serif;">The phone they are loggin in – is used by other agents with their profiles and they can get through. </span></p><p class="ecxMsoNormal"><span style="font-family:"Calibri",sans-serif;"> </span></p><p class="ecxMsoNormal"><span style="font-family:"Calibri",sans-serif;">Not sure what else I can check. </span></p><p class="ecxMsoNormal"><span style="font-family:"Calibri",sans-serif;"> </span></p><p class="ecxMsoNormal"><span style="font-family:"Calibri",sans-serif;">Please help !!</span></p><p class="ecxMsoNormal"><span style="font-family:"Calibri",sans-serif;"> </span></p><p class="ecxMsoNormal"><span style="font-family:"Calibri",sans-serif;">Thanks </span></p></div><p class="ecxMsoNormal"><span style="font-family:"Calibri",sans-serif;"><br>_______________________________________________ cisco-voip mailing list <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a> <a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a></span></p></div></div></div></div></div></div></div> </div></body>
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