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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Yep – quick fix…
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Hopefully this is fixed/enhanced soon along with a built in gadget for call history for agent desktop.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Ed Leatherman<br>
<b>Sent:</b> Tuesday, September 29, 2015 11:20 AM<br>
<b>To:</b> Cisco VOIP <cisco-voip@puck.nether.net><br>
<b>Subject:</b> Re: [cisco-voip] Finesse Team Data/queue data<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Annnd thank you googles..<o:p></o:p></p>
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<p class="MsoNormal">For posterity:<o:p></o:p></p>
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<p class="MsoNormal"><a href="http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/118823-technote-uccx-00.html">http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/118823-technote-uccx-00.html</a><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Tue, Sep 29, 2015 at 11:16 AM, Ed Leatherman <<a href="mailto:ealeatherman@gmail.com" target="_blank">ealeatherman@gmail.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">Hello!<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">We're getting ready to migrate our first team over to Finesse soon, one thing we've found in testing so far is that when a supervisor logs in, under manager team they can select the team they want to display under "Team performance", but
in the Team Data/Queue Data tabs of the portal they are showing all teams/CSQs. <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Is this normal that they are seeing other teams like this in Finesse? I'm thinking I can customize some live data reports in CUIC and then customize each team's portal in Finesse admin, but it seems counter-intuitive and maybe i'm just
missing something.<o:p></o:p></p>
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<p class="MsoNormal"><span style="color:#888888"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#888888">-- <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#888888">Ed Leatherman<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">-- <o:p></o:p></p>
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<p class="MsoNormal">Ed Leatherman<o:p></o:p></p>
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