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<body class='hmmessage'><div dir='ltr'>Long shot here but have you double checked that voice activity detection (VAD) is off?<BR> <BR>Thanks,<BR> <BR>Ryan<br> <BR><div><hr id="stopSpelling">From: nickolasjbritt@gmail.com<br>Date: Thu, 15 Oct 2015 14:14:59 +1100<br>To: rlafount@cisco.com<br>Subject: Re: [cisco-voip] Outbound IVR-UCCX and CUBE<br>CC: cisco-voip@puck.nether.net<br><br><div dir="ltr"><div><div>Sorry to Grave dig here, trying to configure CPA on UCCX on 10.6(1.10000.1) with a CISCO2921/K9 on Version 15.4(3)M4, RELEASE SOFTWARE (fc1).<br><br></div>It appears CSCui62525 was resolved on our version of UCCX but we tried removing RTP-NTE from all dialpeers with no luck (no update messages being sent from the GW to UCCX to advise that a live human is speaking connected)<br><br></div>Anything else we should check? TAC is next :(<br><div><div><div><br></div></div></div></div><div class="ecxgmail_extra"><br><div class="ecxgmail_quote">On Fri, Apr 11, 2014 at 4:12 AM, Ryan LaFountain (rlafount) <span dir="ltr"><<a href="mailto:rlafount@cisco.com" target="_blank">rlafount@cisco.com</a>></span> wrote:<br><blockquote class="ecxgmail_quote" style="padding-left: 1ex; border-left-color: rgb(204, 204, 204); border-left-width: 1px; border-left-style: solid;">
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Hi Michele,
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<div>As Bill said, only TDM is supported at this time. Although CUBE recently released support for CPA in DSPs that is not involved in call termination, there are still some things we have to work out. </div>
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<div>You can track CSCui62525. When this gets integrated I hope we’ll support CUBE for IVR-based Outbound Dialer with UCCX. </div>
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<div>You can also see this article which talks a little bit more about it. </div>
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<div><a href="http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/116084-trouble-ivr-dialer-00.html" target="_blank">http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/116084-trouble-ivr-dialer-00.html</a></div>
<div><br>
<div>Thank you, <br>
<br>
Ryan LaFountain<br>
Unified Contact Center<br>
Cisco Services<br>
Direct: <a target="_blank">+1 919 392 9898</a><br>
Hours: M - F 9:00am - 5:00pm Eastern Time<br>
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<div>On Apr 10, 2014, at 12:41 PM, Bill Talley <<a href="mailto:btalley@gmail.com" target="_blank">btalley@gmail.com</a>> wrote:</div>
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<div>PSTN access has to be TDM. SIP trunking to telco is not supported in CCX 9.0(2) for outbound dialer functionality.<br>
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<replying all this time><br>
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<div class="ecxgmail_quote">On Thu, Apr 10, 2014 at 12:11 PM, Michele Russo (AM) <span dir="ltr">
<<a href="mailto:michele.russo@dimensiondata.com" target="_blank">michele.russo@dimensiondata.com</a>></span> wrote:<br>
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<span style='font-family: "Calibri","sans-serif"; font-size: 10pt;'>I am configuring an Outbound IVR Progressive Campaign using UCCX version 9.0.2 and CUBE. Is this supported? I saw a note in this got a bit worried. <u></u><u></u></span><BR>
<span style='font-family: "Calibri","sans-serif"; font-size: 10pt;'><a href="http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/116084-trouble-ivr-dialer-00.html#anc8" target="_blank">http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/116084-trouble-ivr-dialer-00.html#anc8</a> <u></u><u></u></span><BR>
<span style='font-family: "Calibri","sans-serif"; font-size: 10pt;'>Thanks.<u></u><u></u></span><BR>
<p class="ecxMsoNormal"><u></u> <u></u></p>
<p class="ecxMsoNormal"><u></u> <u></u></p>
<p class="ecxMsoNormal"><span style="color: rgb(15, 36, 62); font-size: 9pt;">Michele Russo Harttree<u></u><u></u></span></p>
<p class="ecxMsoNormal"><span style="color: rgb(15, 36, 62); font-size: 9pt;">Consultant<u></u><u></u></span></p>
<p class="ecxMsoNormal"><span style="color: rgb(15, 36, 62); font-size: 9pt;">Dimension Data NA<u></u><u></u></span></p>
<p class="ecxMsoNormal"><span style="color: rgb(15, 36, 62); font-size: 9pt;">11730 Plaza America Drive Suite 350<u></u><u></u></span></p>
<p class="ecxMsoNormal"><span style="color: rgb(15, 36, 62); font-size: 9pt;">Reston, Va 20190<u></u><u></u></span></p>
<p class="ecxMsoNormal"><span style="color: rgb(15, 36, 62); font-size: 9pt;"><a target="_blank">202-460-3965</a> (cell)<u></u><u></u></span></p>
<p class="ecxMsoNormal"><span style="color: rgb(15, 36, 62); font-size: 9pt;"><a target="_blank">571-203-4007</a> (desk)<u></u><u></u></span></p>
<p class="ecxMsoNormal"><span style="color: rgb(15, 36, 62); font-size: 9pt;"><a href="mailto:michele.russo@dimensiondata.com" target="_blank">michele.russo@dimensiondata.com</a><u></u><u></u></span></p>
<p class="ecxMsoNormal"><u></u> <u></u></p>
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