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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white'><a name=erraccess><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>Hi, All,<o:p></o:p></span></a></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>I have a colleague who is attempting to check the boxes to provide IM & Presence capabilities for a specific end user on the end user account page. We keep getting this error message each time we check the two boxes and check the box for primary extension. When we click to save the changes we see this error message. Does anyone know what is causing this and how to resolve it. We are running call manager 10.5.2 and we both have super user admin access for making changes to accounts.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>Thank you in advance..<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white'><b><u><span style='font-size:18.0pt;font-family:"Arial","sans-serif";color:black'>Access to the requested resource has been denied</span></u></b><b><span style='font-size:18.0pt;font-family:"Arial","sans-serif";color:black'><o:p></o:p></span></b></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>