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<div class="moz-cite-prefix">On 10/28/2015 8:12 AM, Jason Aarons
(AM) wrote:<br>
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<p class="MsoNormal">sip8831.9-3-3-5 keypad shows the Cisco logo
on the screen nothing else<o:p></o:p></p>
<p class="MsoNormal">Did a CUCM firmware upgrade to
sip8831.10-3-1SR-1-NA with no luck<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I can ping the phone and http to it;<o:p></o:p></p>
<p class="MsoNormal">Device > Phone shows Registered with
Active Load sip8831.9-3-3-5<o:p></o:p></p>
<p class="MsoNormal">Inactive Load Failure Reason
Internal Phone Error<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Not seeing any ITL Errors, can't get to
Menu on screen to do a factory reset as it just shows the
Cisco logo<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"> [7:50:29a, 10-28-15]
DeviceImageDownloadFailure DeviceName=SEPAC44F2147C6A
IPAddress=10.68.68.168 Method=3 FailureReason=3
Active=sip8831.9-3-3-5 Inactive=sip8831.10-3-1-16
FailedLoadId=sip8831.10-3-1SR1-1-NA Server=10.68.68.10<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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Hardware version 3 phones? We just ran into this last week,
probably a little sticker on the bottom of the keypad that says it
requires 10.3.1 firmware. Symptoms are EXACTLY what we were
seeing. Phone shows registered, but keypad was stuck on one of the
logos (remote site, so we were going by what the remote hands were
telling us was on the screen, remote control tool was showing
everything was fine).<br>
<br>
Very disappointed there isn't a field notice about this like there
was for the 7900 V13/V14 phones that required 9.4.2 firmware to have
the display work. Would have kept us from wasting a couple hours
troubleshooting the problem.<br>
<br>
Jeremy "TheBrez" Bresley<br>
<a class="moz-txt-link-abbreviated" href="mailto:brez@brezworks.com">brez@brezworks.com</a><br>
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