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Steve is correct, you MUST go through the ‘9-3-3-TO-10-3-1’ load between 9-3-3-5 and 10-3-1. If you have LSCs installed on 9-3-3-5 make sure you use the v2 interim load.
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<div class="">As for an FN on this issue hold tight...</div>
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<div class="">-Ryan </div>
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<div class="">On Oct 28, 2015, at 10:11 AM, Brokenshire, Steve <<a href="mailto:Steve.Brokenshire@nelincs.gov.uk" class="">Steve.Brokenshire@nelincs.gov.uk</a>> wrote:</div>
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<p class="MsoNormal"><span style="color:#1F497D" class="">Yes you need to use the Interim firmware release sip8831.9-3-3-TO-10-3-1-v2,
<o:p class=""></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D" class="">Upgrade the system using the install/upgrade after downloading the cop file from the cisco support site<o:p class=""></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D" class=""> </span></p>
<p class="MsoNormal"><span style="color:#1F497D" class=""><a href="https://software.cisco.com/download/release.html?mdfid=284738433&softwareid=282074288&release=10.3(1)SR1&relind=AVAILABLE&rellifecycle=&reltype=latest" class="">https://software.cisco.com/download/release.html?mdfid=284738433&softwareid=282074288&release=10.3(1)SR1&relind=AVAILABLE&rellifecycle=&reltype=latest</a><o:p class=""></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D" class=""> </span></p>
<p class="MsoNormal"><span style="color:#1F497D" class="">you will need to log in using your CCO<o:p class=""></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D" class=""> </span></p>
<p class="MsoNormal"><span style="color:#1F497D" class="">then select sip V 10 then 10.3(1)<o:p class=""></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D" class="">then </span><span class="overlayimg"><span style="font-size: 9pt; font-family: Arial, sans-serif;" class="">cmterm-8831-sip.9-3-3-TO-10-3-1-v2.k3.cop.sgn</span></span><span style="color:#1F497D" class=""><o:p class=""></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D" class="">then import this using update/upgrade option in OS
<o:p class=""></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D" class=""> </span></p>
<p class="MsoNormal"><span style="color:#1F497D" class="">then go back to call manager and change the default file to the one for this, then issue a reset to the phone type and it will update them<o:p class=""></o:p></span></p>
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<p class="MsoNormal"><b class=""><i class=""><span style="font-size:14.0pt;font-family:"Bradley Hand ITC";color:#1F497D" class="">Steve Brokenshire<o:p class=""></o:p></span></i></b></p>
<p class="MsoNormal"><b class=""><i class=""><span style="font-size:14.0pt;font-family:"Bradley Hand ITC";color:#1F497D" class="">Civic Offices
<o:p class=""></o:p></span></i></b></p>
<p class="MsoNormal"><b class=""><i class=""><span style="font-size:14.0pt;font-family:"Bradley Hand ITC";color:#1F497D" class="">Knoll Street<o:p class=""></o:p></span></i></b></p>
<p class="MsoNormal"><b class=""><i class=""><span style="font-size:14.0pt;font-family:"Bradley Hand ITC";color:#1F497D" class="">Cleethorpes<o:p class=""></o:p></span></i></b></p>
<p class="MsoNormal"><b class=""><i class=""><span style="font-size:14.0pt;font-family:"Bradley Hand ITC";color:#1F497D" class="">DN35 8LN<o:p class=""></o:p></span></i></b></p>
<p class="MsoNormal"><b class=""><i class=""><span style="font-size:14.0pt;font-family:"Bradley Hand ITC";color:#1F497D" class="">Tel: 01472323968<o:p class=""></o:p></span></i></b></p>
<p class="MsoNormal"><b class=""><i class=""><span style="font-size:14.0pt;font-family:"Bradley Hand ITC";color:#1F497D" class="">Email:
<a href="mailto:steve.brokenshire@nelincs.gov.uk" class="">steve.brokenshire@nelincs.gov.uk</a><o:p class=""></o:p></span></i></b></p>
<p class="MsoNormal"><span style="color:#1F497D" class=""> </span></p>
<p class="MsoNormal"><a href="https://www.facebook.com/NELCouncil" class=""><span style="color:#1F497D;text-decoration:none" class=""><image013.jpg></span></a><span style="color:#1F497D" class="">
</span><a href="https://twitter.com/NELCouncil" class=""><span style="color:#1F497D;text-decoration:none" class=""><image014.jpg></span></a><span style="color:#1F497D" class=""> </span><a href="https://www.linkedin.com/company/north-east-lincolnshire-council" class=""><span style="color:#1F497D;text-decoration:none" class=""><image015.jpg></span></a><span style="color:#1F497D" class=""> </span><a href="https://www.youtube.com/user/northeastlincs" class=""><span style="color:#1F497D;text-decoration:none" class=""><image016.jpg></span></a><span style="color:#1F497D" class=""> </span><a href="https://instagram.com/nelcouncil/" class=""><span style="color:#1F497D;text-decoration:none" class=""><image017.jpg></span></a><a href="http://www.armedforcescleethorpes.co.uk/" class=""><span style="color:#1F497D;text-decoration:none" class=""><image018.jpg></span></a><span style="color:#1F497D" class=""><o:p class=""></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D" class=""> </span></p>
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<p class="MsoNormal"><b class=""><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"" class="">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"" class=""> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net" class="">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b class="">On Behalf Of </b>Jason Aarons (AM)<br class="">
<b class="">Sent:</b> 28 October 2015 13:12<br class="">
<b class="">To:</b> cisco-voip (<a href="mailto:cisco-voip@puck.nether.net" class="">cisco-voip@puck.nether.net</a>)<br class="">
<b class="">Subject:</b> [cisco-voip] 8831 stuck on logo on keypad<o:p class=""></o:p></span></p>
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<p class="MsoNormal"><o:p class=""> </o:p></p>
<p class="MsoNormal"><span lang="EN-US" class="">sip8831.9-3-3-5 keypad shows the Cisco logo on the screen nothing else<o:p class=""></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" class="">Did a CUCM firmware upgrade to sip8831.10-3-1SR-1-NA with no luck<o:p class=""></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" class=""> </span></p>
<p class="MsoNormal"><span lang="EN-US" class="">I can ping the phone and http to it;<o:p class=""></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" class="">Device > Phone shows Registered with Active Load sip8831.9-3-3-5<o:p class=""></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" class="">Inactive Load Failure Reason Internal Phone Error<o:p class=""></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" class=""> </span></p>
<p class="MsoNormal"><span lang="EN-US" class="">Not seeing any ITL Errors, can't get to Menu on screen to do a factory reset as it just shows the Cisco logo<o:p class=""></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" class=""> </span></p>
<p class="MsoNormal"><span lang="EN-US" class=""> [7:50:29a, 10-28-15] DeviceImageDownloadFailure DeviceName=SEPAC44F2147C6A IPAddress=10.68.68.168 Method=3 FailureReason=3 Active=sip8831.9-3-3-5 Inactive=sip8831.10-3-1-16 FailedLoadId=sip8831.10-3-1SR1-1-NA
Server=10.68.68.10<o:p class=""></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" class=""> </span></p>
<p class="MsoNormal"><span lang="EN-US" class=""> </span></p>
<p class="MsoNormal"><span lang="EN-US" class=""> </span></p>
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