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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>What is the outbound device/trunk/protocol?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>abbas wali<br><b>Sent:</b> Tuesday, November 24, 2015 10:13 AM<br><b>To:</b> 'Ryan Huff' <ryanhuff@outlook.com>; cisco-voip@puck.nether.net<br><b>Subject:</b> Re: [cisco-voip] Jabber phone mode outbound calls issue<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Hi Ryan, <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Thanks for the detailed response. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Yes the issue is with Jabber clients and not the IP phones. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>The line itself which is shared with many devices, can make calls on any other device but fails when made from Jabber.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>I ran all the below Utils and all came out without any significant alarms <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>The NTP, though is at stratum 4. But again that’s for both the clusters and one of them can make calls with jabber. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Have ran some traces as below<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>These are multiple failed calls.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Not sure why there are so many REFER messages !! <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Thank s<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><img width=360 height=582 id="Picture_x0020_1" src="cid:image001.png@01D126A5.F1F61270"><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Ryan Huff [<a href="mailto:ryanhuff@outlook.com">mailto:ryanhuff@outlook.com</a>] <br><b>Sent:</b> 24 November 2015 15:32<br><b>To:</b> abbas wali <<a href="mailto:abbaseo@gmail.com">abbaseo@gmail.com</a>>; <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><b>Subject:</b> Re: [cisco-voip] Jabber phone mode outbound calls issue<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p><div id=divtagdefaultwrapper><p style='background:white'><span lang=EN-GB style='font-family:"Calibri",sans-serif;color:black'>I assume this is only with the Jabber clients and not IP phones as well?<o:p></o:p></span></p><p style='background:white'><span lang=EN-GB style='font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p><p style='background:white'><span lang=EN-GB style='font-family:"Calibri",sans-serif;color:black'>The annunciation message you're getting from Call Manager is typically reserved for when the calling device does not have access to the called device (or pattern). If you're confident that you're CSS/Partitions are correct you may need to look at OS level items.<o:p></o:p></span></p><p style='background:white'><span lang=EN-GB style='font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p><p style='background:white'><span lang=EN-GB style='font-family:"Calibri",sans-serif;color:black'>I recently assisted someone who presented with similar symptoms; everything worked fine except Jabber client egress and the solution there was NTP (incorrect/unsupported NTP can cause very, very strange behavior in UCOS).<o:p></o:p></span></p><p style='background:white'><span lang=EN-GB style='font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p><p style='background:white'><span lang=EN-GB style='font-family:"Calibri",sans-serif;color:black'>I would give the cluster a quick health check (performed from the CLI of the publisher);<o:p></o:p></span></p><p style='background:white'><span lang=EN-GB style='font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p><ul type=disc><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1;background:white'><span lang=EN-GB style='font-family:"Calibri",sans-serif'>utils dbreplication runtimestate <o:p></o:p></span></li></ul><ul type=disc><ul type=circle><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level2 lfo1;background:white'><span lang=EN-GB style='font-family:"Calibri",sans-serif'>Looking for everything to come back with a <em><span style='font-family:"Calibri",sans-serif'>(2) Setup Completedi</span></em> message in the <em><span style='font-family:"Calibri",sans-serif'>Replication Setup</span></em> column<o:p></o:p></span></li></ul></ul><ul type=disc><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo2;background:white'><span lang=EN-GB style='font-family:"Calibri",sans-serif'>utils diagnose module validate_network <o:p></o:p></span></li></ul><ul type=disc><ul type=circle><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level2 lfo2;background:white'><span lang=EN-GB style='font-family:"Calibri",sans-serif'>Looking for it to come back with <em><span style='font-family:"Calibri",sans-serif'>Passed </span></em>(anything fails like reverse DNS ... etc and it will explain)<o:p></o:p></span></li></ul></ul><ul type=disc><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo3;background:white'><span lang=EN-GB style='font-family:"Calibri",sans-serif'>utils ntp status <o:p></o:p></span></li></ul><ul type=disc><ul type=circle><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level2 lfo3;background:white'><span lang=EN-GB style='font-family:"Calibri",sans-serif'>Looking for it to show synchronized and a stratum 3 (or lower) <o:p></o:p></span></li></ul></ul><ul type=disc><ul type=circle><ul type=square><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level3 lfo3;background:white'><span lang=EN-GB style='font-family:"Calibri",sans-serif'>Windows servers (SNTP) are unsupported for NTP and may cause issues even if it shows synchronized<o:p></o:p></span></li></ul></ul></ul><ul type=disc><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo4;background:white'><span lang=EN-GB style='font-family:"Calibri",sans-serif'>utils ntp server list <o:p></o:p></span></li></ul><ul type=disc><ul type=circle><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level2 lfo4;background:white'><span lang=EN-GB style='font-family:"Calibri",sans-serif'>Looking for any ntp servers referenced by hostname/FQDN rather than IP address (you should reference ntp servers by IP address)<o:p></o:p></span></li></ul></ul><p style='background:white'><span lang=EN-GB style='font-family:"Calibri",sans-serif;color:black'>If everything comes back healthy, I would setup a test call scenario and pull traces off of CCM and follow the call flow. If one of the health checks fail, I would resolve that and then you may have to schedule a cluster restart (if possible).<o:p></o:p></span></p><p style='background:white'><span lang=EN-GB style='font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p><div id=Signature><div id=divtagdefaultwrapper><p class=MsoNormal style='background:white'><span lang=EN-GB style='font-family:"Calibri",sans-serif;color:black'>= Ryan = <o:p></o:p></span></p><p style='background:white'><span lang=EN-GB style='font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p><p style='background:white'><span lang=EN-GB style='font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p><p style='background:white'><span lang=EN-GB style='font-family:"Calibri",sans-serif;color:black'>Email: </span><span lang=EN-GB><a href="mailto:ryanthomashuff@outlook.com"><span style='font-family:"Calibri",sans-serif'>ryanthomashuff@outlook.com</span></a></span><span lang=EN-GB style='font-family:"Calibri",sans-serif;color:black'><o:p></o:p></span></p><p style='background:white'><span lang=EN-GB style='font-family:"Calibri",sans-serif;color:black'>Spark: </span><span lang=EN-GB><a href="mailto:ryanthomashuff@outlook.com"><span style='font-family:"Calibri",sans-serif'>ryanthomashuff@outlook.com</span></a></span><span lang=EN-GB style='font-family:"Calibri",sans-serif;color:black'><o:p></o:p></span></p><p style='background:white'><span lang=EN-GB style='font-family:"Calibri",sans-serif;color:black'>Twitter: </span><span lang=EN-GB><a href="http://twitter.com/ryanthomashuff" id=LPNoLP><span style='font-family:"Calibri",sans-serif'>@ryanthomashuff</span></a></span><span lang=EN-GB style='font-family:"Calibri",sans-serif;color:black'><o:p></o:p></span></p><p style='background:white'><span lang=EN-GB style='font-family:"Calibri",sans-serif;color:black'>LinkedIn: </span><span lang=EN-GB><a href="http://linkedin.com/in/ryanthomashuff" id=LPNoLP><span style='font-family:"Calibri",sans-serif'>ryanthomashuff</span></a></span><span lang=EN-GB style='font-family:"Calibri",sans-serif;color:black'><o:p></o:p></span></p><p style='background:white'><span lang=EN-GB style='font-family:"Calibri",sans-serif;color:black'>Web </span><span lang=EN-GB><a href="http://ryanthomashuff.com" id=LPNoLP><span style='font-family:"Calibri",sans-serif'>ryanthomashuff.com</span></a></span><span lang=EN-GB style='font-family:"Calibri",sans-serif;color:black'><o:p></o:p></span></p></div></div><p class=MsoNormal style='margin-bottom:12.0pt;background:white'><span lang=EN-GB style='font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p><div><div class=MsoNormal align=center style='text-align:center;background:white'><span lang=EN-GB style='font-family:"Calibri",sans-serif;color:black'><hr size=2 width="98%" align=center></span></div><div id=divRplyFwdMsg><p class=MsoNormal style='background:white'><b><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>From:</span></b><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'> cisco-voip <</span><span lang=EN-GB><a href="mailto:cisco-voip-bounces@puck.nether.net"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>cisco-voip-bounces@puck.nether.net</span></a></span><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>> on behalf of abbas wali <</span><span lang=EN-GB><a href="mailto:abbaseo@gmail.com"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>abbaseo@gmail.com</span></a></span><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>><br><b>Sent:</b> Tuesday, November 24, 2015 9:58 AM<br><b>To:</b> </span><span lang=EN-GB><a href="mailto:cisco-voip@puck.nether.net"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>cisco-voip@puck.nether.net</span></a></span><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'><br><b>Subject:</b> [cisco-voip] Jabber phone mode outbound calls issue</span><span lang=EN-GB style='font-family:"Calibri",sans-serif;color:black'> <o:p></o:p></span></p><div><p class=MsoNormal style='background:white'><span lang=EN-GB style='font-family:"Calibri",sans-serif;color:black'> <o:p></o:p></span></p></div></div><div><div><p style='background:white'><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>Hi all,<o:p></o:p></span></p><p style='background:white'><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'> <o:p></o:p></span></p><p style='background:white'><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>Jabber phone only mode (10.5.2) is unable to make any outbound calls including any internal calls even to reach the voicemail. <o:p></o:p></span></p><p style='background:white'><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>Inbound calls are working.<o:p></o:p></span></p><p style='background:white'><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'> <o:p></o:p></span></p><p style='background:white'><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>This is happening in CUCM 9.1 <o:p></o:p></span></p><p style='background:white'><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'> <o:p></o:p></span></p><p style='background:white'><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>When dial anything , I get the “your call cannt be completed as dialled please consult…”<o:p></o:p></span></p><p style='background:white'><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'> <o:p></o:p></span></p><p style='background:white'><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>I have checked via the DNA and the line settings are okay and calls permitted. Hence the CSSs\DP are okay. <o:p></o:p></span></p><p style='background:white'><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'> <o:p></o:p></span></p><p style='background:white'><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'> <o:p></o:p></span></p><p style='background:white'><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>Strangely, we have another cluster CM 9.1 with the same jabber version and setting and it has no issues making any calls. <o:p></o:p></span></p><p style='background:white'><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'> <o:p></o:p></span></p><p style='background:white'><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>Any suggestions. <o:p></o:p></span></p><p style='background:white'><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'> <o:p></o:p></span></p><p style='background:white'><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>Thanks <o:p></o:p></span></p></div></div></div></div></div></body></html>