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<p class="MsoNormal"><a name="_MailEndCompose"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Did this allow the message to play while the hunt occurred? We don’t want the caller to hear ringing, but listen to the message and
any music on hold until someone actually answers the call.<o:p></o:p></span></a></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D">Bob Fronk<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D">Email:
</span><a href="mailto:bfronk@dhec.com"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">bfronk@dhec.com</span></a><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D"> |</span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:blue">
</span><a href="http://www.dhec.com/"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif">www.dhec.com</span></a><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D">
</span><span style="font-size:7.5pt;font-family:"Verdana",sans-serif;color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Ryan Huff [mailto:ryanhuff@outlook.com]
<br>
<b>Sent:</b> Tuesday, November 24, 2015 11:30 AM<br>
<b>To:</b> Brian Meade <bmeade90@vt.edu>; Bob Fronk <bfronk@dhec.com><br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Call Queue while hunting<o:p></o:p></span></p>
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<p><span style="font-family:"Calibri",sans-serif">******************************************************************************
</span><br>
<span style="font-family:"Calibri",sans-serif">This is an EXTERNAL email! STOP. THINK before you CLICK links or OPEN attachments.
</span><br>
<span style="font-family:"Calibri",sans-serif">Contact Help Desk if you have questions.
</span><br>
<span style="font-family:"Calibri",sans-serif">******************************************************************************
</span><br>
<span style="font-family:"Calibri",sans-serif">{*extdhe} </span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
<p><span style="font-family:"Calibri",sans-serif">What I have done in the past (admittedly, not the most elegant); as Brian mentions, is send the ingress call to a Call Handler in CUC via CTI Route Point to play the message and then set the after greeting action
to transfer to the hunt pilot and use the CTI Route Point for the hunt pilot's CFNA/CFB treatment options. Assuming you have access to Unity Connections though.</span><o:p></o:p></p>
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<p><span style="font-family:"Calibri",sans-serif">= Ryan = </span><o:p></o:p></p>
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<p><span style="font-family:"Calibri",sans-serif">Email: <a href="mailto:ryanthomashuff@outlook.com">
ryanthomashuff@outlook.com</a></span> <o:p></o:p></p>
<p><span style="font-family:"Calibri",sans-serif">Spark: <a href="mailto:ryanthomashuff@outlook.com">
ryanthomashuff@outlook.com</a></span> <o:p></o:p></p>
<p><span style="font-family:"Calibri",sans-serif">Twitter: @ryanthomashuff <<a href="http://twitter.com/ryanthomashuff">http://twitter.com/ryanthomashuff</a>>
</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p><span style="font-family:"Calibri",sans-serif">LinkedIn: ryanthomashuff <<a href="http://linkedin.com/in/ryanthomashuff">http://linkedin.com/in/ryanthomashuff</a>>
</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p><span style="font-family:"Calibri",sans-serif">Web ryanthomashuff.com <<a href="http://ryanthomashuff.com">http://ryanthomashuff.com</a>>
</span><o:p></o:p></p>
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<p><span style="font-family:"Calibri",sans-serif">________________________________</span>
<o:p></o:p></p>
<p><span style="font-family:"Calibri",sans-serif">From: cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>> on behalf of Brian Meade <<a href="mailto:bmeade90@vt.edu">bmeade90@vt.edu</a>></span>
<br>
<span style="font-family:"Calibri",sans-serif">Sent: Tuesday, November 24, 2015 11:23 AM</span>
<br>
<span style="font-family:"Calibri",sans-serif">To: Bob Fronk</span> <br>
<span style="font-family:"Calibri",sans-serif">Cc: <a href="mailto:cisco-voip@puck.nether.net">
cisco-voip@puck.nether.net</a></span> <br>
<span style="font-family:"Calibri",sans-serif">Subject: Re: [cisco-voip] Call Queue while hunting
</span><br>
<span style="font-family:"Calibri",sans-serif"> </span> <br>
<span style="font-family:"Calibri",sans-serif">You could play the message with Unity Connection.</span>
<o:p></o:p></p>
<p><span style="font-family:"Calibri",sans-serif">On Tue, Nov 24, 2015 at 11:18 AM, Bob Fronk <bfronk@dhec.com <<a href="mailto:bfronk@dhec.com">mailto:bfronk@dhec.com</a>> > wrote:</span>
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p> <span style="font-family:"Calibri",sans-serif">We are being asked to create a method for the following:</span>
<o:p></o:p></p>
<p> <span style="font-family:"Calibri",sans-serif"> </span><o:p></o:p></p>
<p> <span style="font-family:"Calibri",sans-serif">Caller dials a DN - DN is answered with “all technicians are currently assisting other callers, please wait for the next available technician” - Hunt group starts - a technician answers - call is transferred
to technician.</span><o:p></o:p></p>
<p> <span style="font-family:"Calibri",sans-serif"> </span><o:p></o:p></p>
<p> <span style="font-family:"Calibri",sans-serif">We tried the native call queuing, but this only works if all technicians are actually on a call. We want the call queued even if everyone is available, and let the hunt start until someone actually
answers.</span><o:p></o:p></p>
<p> <span style="font-family:"Calibri",sans-serif"> </span><o:p></o:p></p>
<p> <span style="font-family:"Calibri",sans-serif">Is this possible without 3rd party tools?
</span><o:p></o:p></p>
<p> <span style="font-family:"Calibri",sans-serif"> </span><o:p></o:p></p>
<p> <span style="font-family:"Calibri",sans-serif">Bob Fronk</span> <o:p></o:p></p>
<p> <span style="font-family:"Calibri",sans-serif">Manager Information Systems</span>
<o:p></o:p></p>
<p> <span style="font-family:"Calibri",sans-serif">Davis H. Elliot Construction Company, Inc.</span>
<o:p></o:p></p>
<p> <span style="font-family:"Calibri",sans-serif">*Note: We have a new email address domain. Please add @dhec.com <<a href="http://dhec.com">http://dhec.com</a>> to your whitelists and update your contact lists* This email and any attached files are
confidential and intended solely for the intended recipient(s). If you are not the named recipient you should not read, distribute, copy or alter this email. Any views or opinions expressed in this email are those of the author and do not represent those of
the Davis H. Elliot Company. Warning: Although precautions have been taken to make sure no viruses are present in this email, the company cannot accept responsibility for any loss or damage that arise from the use of this email or attachments. {dhe*}
</span><o:p></o:p></p>
<p> <span style="font-family:"Calibri",sans-serif">_______________________________________________</span>
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