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</o:shapelayout></xml><![endif]--></head><body lang=EN-GB link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Hi Ryan, <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Thanks for the detailed response. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Yes the issue is with Jabber clients and not the IP phones. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>The line itself which is shared with many devices, can make calls on any other device but fails when made from Jabber.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>I ran all the below Utils and all came out without any significant alarms <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>The NTP, though is at stratum 4. But again that’s for both the clusters and one of them can make calls with jabber. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Have ran some traces as below<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>These are multiple failed calls.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Not sure why there are so many REFER messages !! <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Thank s<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><img width=360 height=582 id="Picture_x0020_1" src="cid:image001.png@01D126DB.6C5B9690"><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Ryan Huff [mailto:ryanhuff@outlook.com] <br><b>Sent:</b> 24 November 2015 15:32<br><b>To:</b> abbas wali <abbaseo@gmail.com>; cisco-voip@puck.nether.net<br><b>Subject:</b> Re: [cisco-voip] Jabber phone mode outbound calls issue<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div id=divtagdefaultwrapper><p style='background:white'><span style='font-family:"Calibri",sans-serif;color:black'>I assume this is only with the Jabber clients and not IP phones as well?<o:p></o:p></span></p><p style='background:white'><span style='font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p><p style='background:white'><span style='font-family:"Calibri",sans-serif;color:black'>The annunciation message you're getting from Call Manager is typically reserved for when the calling device does not have access to the called device (or pattern). If you're confident that you're CSS/Partitions are correct you may need to look at OS level items.<o:p></o:p></span></p><p style='background:white'><span style='font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p><p style='background:white'><span style='font-family:"Calibri",sans-serif;color:black'>I recently assisted someone who presented with similar symptoms; everything worked fine except Jabber client egress and the solution there was NTP (incorrect/unsupported NTP can cause very, very strange behavior in UCOS).<o:p></o:p></span></p><p style='background:white'><span style='font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p><p style='background:white'><span style='font-family:"Calibri",sans-serif;color:black'>I would give the cluster a quick health check (performed from the CLI of the publisher);<o:p></o:p></span></p><p style='background:white'><span style='font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p><ul type=disc><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1;background:white'><span style='font-family:"Calibri",sans-serif'>utils dbreplication runtimestate <o:p></o:p></span></li></ul><ul type=disc><ul type=circle><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level2 lfo1;background:white'><span style='font-family:"Calibri",sans-serif'>Looking for everything to come back with a <em><span style='font-family:"Calibri",sans-serif'>(2) Setup Completedi</span></em> message in the <em><span style='font-family:"Calibri",sans-serif'>Replication Setup</span></em> column<o:p></o:p></span></li></ul></ul><ul type=disc><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo2;background:white'><span style='font-family:"Calibri",sans-serif'>utils diagnose module validate_network <o:p></o:p></span></li></ul><ul type=disc><ul type=circle><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level2 lfo2;background:white'><span style='font-family:"Calibri",sans-serif'>Looking for it to come back with <em><span style='font-family:"Calibri",sans-serif'>Passed </span></em>(anything fails like reverse DNS ... etc and it will explain)<o:p></o:p></span></li></ul></ul><ul type=disc><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo3;background:white'><span style='font-family:"Calibri",sans-serif'>utils ntp status <o:p></o:p></span></li></ul><ul type=disc><ul type=circle><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level2 lfo3;background:white'><span style='font-family:"Calibri",sans-serif'>Looking for it to show synchronized and a stratum 3 (or lower) <o:p></o:p></span></li></ul></ul><ul type=disc><ul type=circle><ul type=square><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level3 lfo3;background:white'><span style='font-family:"Calibri",sans-serif'>Windows servers (SNTP) are unsupported for NTP and may cause issues even if it shows synchronized<o:p></o:p></span></li></ul></ul></ul><ul type=disc><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo4;background:white'><span style='font-family:"Calibri",sans-serif'>utils ntp server list <o:p></o:p></span></li></ul><ul type=disc><ul type=circle><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level2 lfo4;background:white'><span style='font-family:"Calibri",sans-serif'>Looking for any ntp servers referenced by hostname/FQDN rather than IP address (you should reference ntp servers by IP address)<o:p></o:p></span></li></ul></ul><p style='background:white'><span style='font-family:"Calibri",sans-serif;color:black'>If everything comes back healthy, I would setup a test call scenario and pull traces off of CCM and follow the call flow. If one of the health checks fail, I would resolve that and then you may have to schedule a cluster restart (if possible).<o:p></o:p></span></p><p style='background:white'><span style='font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p><div id=Signature><div id=divtagdefaultwrapper><p class=MsoNormal style='background:white'><span style='font-family:"Calibri",sans-serif;color:black'>= Ryan = <o:p></o:p></span></p><p style='background:white'><span style='font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p><p style='background:white'><span style='font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p><p style='background:white'><span style='font-family:"Calibri",sans-serif;color:black'>Email: </span><a href="mailto:ryanthomashuff@outlook.com"><span style='font-family:"Calibri",sans-serif'>ryanthomashuff@outlook.com</span></a><span style='font-family:"Calibri",sans-serif;color:black'><o:p></o:p></span></p><p style='background:white'><span style='font-family:"Calibri",sans-serif;color:black'>Spark: </span><a href="mailto:ryanthomashuff@outlook.com"><span style='font-family:"Calibri",sans-serif'>ryanthomashuff@outlook.com</span></a><span style='font-family:"Calibri",sans-serif;color:black'><o:p></o:p></span></p><p style='background:white'><span style='font-family:"Calibri",sans-serif;color:black'>Twitter: </span><a href="http://twitter.com/ryanthomashuff" id=LPNoLP><span style='font-family:"Calibri",sans-serif'>@ryanthomashuff</span></a><span style='font-family:"Calibri",sans-serif;color:black'><o:p></o:p></span></p><p style='background:white'><span style='font-family:"Calibri",sans-serif;color:black'>LinkedIn: </span><a href="http://linkedin.com/in/ryanthomashuff" id=LPNoLP><span style='font-family:"Calibri",sans-serif'>ryanthomashuff</span></a><span style='font-family:"Calibri",sans-serif;color:black'><o:p></o:p></span></p><p style='background:white'><span style='font-family:"Calibri",sans-serif;color:black'>Web </span><a href="http://ryanthomashuff.com" id=LPNoLP><span style='font-family:"Calibri",sans-serif'>ryanthomashuff.com</span></a><span style='font-family:"Calibri",sans-serif;color:black'><o:p></o:p></span></p></div></div><p class=MsoNormal style='margin-bottom:12.0pt;background:white'><span style='font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p><div><div class=MsoNormal align=center style='text-align:center;background:white'><span style='font-family:"Calibri",sans-serif;color:black'><hr size=2 width="98%" align=center></span></div><div id=divRplyFwdMsg><p class=MsoNormal style='background:white'><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'> cisco-voip <</span><a href="mailto:cisco-voip-bounces@puck.nether.net"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>cisco-voip-bounces@puck.nether.net</span></a><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>> on behalf of abbas wali <</span><a href="mailto:abbaseo@gmail.com"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>abbaseo@gmail.com</span></a><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>><br><b>Sent:</b> Tuesday, November 24, 2015 9:58 AM<br><b>To:</b> </span><a href="mailto:cisco-voip@puck.nether.net"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>cisco-voip@puck.nether.net</span></a><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'><br><b>Subject:</b> [cisco-voip] Jabber phone mode outbound calls issue</span><span style='font-family:"Calibri",sans-serif;color:black'> <o:p></o:p></span></p><div><p class=MsoNormal style='background:white'><span style='font-family:"Calibri",sans-serif;color:black'> <o:p></o:p></span></p></div></div><div><div><p style='background:white'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>Hi all,<o:p></o:p></span></p><p style='background:white'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'> <o:p></o:p></span></p><p style='background:white'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>Jabber phone only mode (10.5.2) is unable to make any outbound calls including any internal calls even to reach the voicemail. <o:p></o:p></span></p><p style='background:white'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>Inbound calls are working.<o:p></o:p></span></p><p style='background:white'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'> <o:p></o:p></span></p><p style='background:white'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>This is happening in CUCM 9.1 <o:p></o:p></span></p><p style='background:white'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'> <o:p></o:p></span></p><p style='background:white'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>When dial anything , I get the “your call cannt be completed as dialled please consult…”<o:p></o:p></span></p><p style='background:white'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'> <o:p></o:p></span></p><p style='background:white'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>I have checked via the DNA and the line settings are okay and calls permitted. Hence the CSSs\DP are okay. <o:p></o:p></span></p><p style='background:white'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'> <o:p></o:p></span></p><p style='background:white'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'> <o:p></o:p></span></p><p style='background:white'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>Strangely, we have another cluster CM 9.1 with the same jabber version and setting and it has no issues making any calls. <o:p></o:p></span></p><p style='background:white'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'> <o:p></o:p></span></p><p style='background:white'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>Any suggestions. <o:p></o:p></span></p><p style='background:white'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'> <o:p></o:p></span></p><p style='background:white'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>Thanks <o:p></o:p></span></p></div></div></div></div></div></body></html>