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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Looking at the SIP transactions in a parser that doesn’t display header fields (it doesn’t even have the start-line) really limits how much information one can
gather from the output. The REFER should have either a Replaces: header field or, most likely, a Refer-To: header field, which should give you an idea what the UAC is attempting to accomplish with that request. Seeing as how it’s coming in after the UPDATE
request, I would imagine the REFER might be related but I personally haven’t seen that association before for a blind or consult transfer using SIP.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">CCM SDL traces would help because not only would it display the SIP start-line, message header, and message body, but also SDI/SDL signals that would help explain
the source of the UPDATE request and possibly the REFER if its associated. I’m assuming the 183 with SDP is for playing out the Annunciator, but again impossible to tell without the message body of the 183. Everything else before that looks normal (INVITE
for the first digit, SUBSCRIBE for KPML, NOTIFY for additional digits, etc.). Detailed SDL traces from all nodes would have much more information. I personally would be more interested in the digit analysis process than anything else.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Dan<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>abbas wali<br>
<b>Sent:</b> Tuesday, November 24, 2015 12:13 PM<br>
<b>To:</b> 'Ryan Huff' <ryanhuff@outlook.com>; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Jabber phone mode outbound calls issue<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Hi Ryan,
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Thanks for the detailed response.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Yes the issue is with Jabber clients and not the IP phones.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">The line itself which is shared with many devices, can make calls on any other device but fails when made from Jabber.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I ran all the below Utils and all came out without any significant alarms
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">The NTP, though is at stratum 4. But again that’s for both the clusters and one of them can make calls with jabber.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Have ran some traces as below<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">These are multiple failed calls.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Not sure why there are so many REFER messages !!
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Thank s<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><img width="360" height="582" id="Picture_x0020_1" src="cid:image001.png@01D126B9.B08386B0"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Ryan Huff [<a href="mailto:ryanhuff@outlook.com">mailto:ryanhuff@outlook.com</a>]
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<b>Sent:</b> 24 November 2015 15:32<br>
<b>To:</b> abbas wali <<a href="mailto:abbaseo@gmail.com">abbaseo@gmail.com</a>>;
<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Jabber phone mode outbound calls issue<o:p></o:p></span></p>
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<p style="background:white"><span lang="EN-GB" style="font-family:"Calibri",sans-serif;color:black">I assume this is only with the Jabber clients and not IP phones as well?<o:p></o:p></span></p>
<p style="background:white"><span lang="EN-GB" style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
<p style="background:white"><span lang="EN-GB" style="font-family:"Calibri",sans-serif;color:black">The annunciation message you're getting from Call Manager is typically reserved for when the calling device does not have access to the called device (or pattern).
If you're confident that you're CSS/Partitions are correct you may need to look at OS level items.<o:p></o:p></span></p>
<p style="background:white"><span lang="EN-GB" style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
<p style="background:white"><span lang="EN-GB" style="font-family:"Calibri",sans-serif;color:black">I recently assisted someone who presented with similar symptoms; everything worked fine except Jabber client egress and the solution there was NTP (incorrect/unsupported
NTP can cause very, very strange behavior in UCOS).<o:p></o:p></span></p>
<p style="background:white"><span lang="EN-GB" style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
<p style="background:white"><span lang="EN-GB" style="font-family:"Calibri",sans-serif;color:black">I would give the cluster a quick health check (performed from the CLI of the publisher);<o:p></o:p></span></p>
<p style="background:white"><span lang="EN-GB" style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
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<span lang="EN-GB" style="font-family:"Calibri",sans-serif">utils dbreplication runtimestate
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<span lang="EN-GB" style="font-family:"Calibri",sans-serif">Looking for everything to come back with a
<em><span style="font-family:"Calibri",sans-serif">(2) Setup Completedi</span></em> message in the
<em><span style="font-family:"Calibri",sans-serif">Replication Setup</span></em> column<o:p></o:p></span></li></ul>
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<span lang="EN-GB" style="font-family:"Calibri",sans-serif">utils diagnose module validate_network
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<span lang="EN-GB" style="font-family:"Calibri",sans-serif">Looking for it to come back with
<em><span style="font-family:"Calibri",sans-serif">Passed </span></em>(anything fails like reverse DNS ... etc and it will explain)<o:p></o:p></span></li></ul>
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<span lang="EN-GB" style="font-family:"Calibri",sans-serif">utils ntp status <o:p>
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<span lang="EN-GB" style="font-family:"Calibri",sans-serif">Looking for it to show synchronized and a stratum 3 (or lower)
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<span lang="EN-GB" style="font-family:"Calibri",sans-serif">Windows servers (SNTP) are unsupported for NTP and may cause issues even if it shows synchronized<o:p></o:p></span></li></ul>
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<span lang="EN-GB" style="font-family:"Calibri",sans-serif">utils ntp server list
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<span lang="EN-GB" style="font-family:"Calibri",sans-serif">Looking for any ntp servers referenced by hostname/FQDN rather than IP address (you should reference ntp servers by IP address)<o:p></o:p></span></li></ul>
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<p style="background:white"><span lang="EN-GB" style="font-family:"Calibri",sans-serif;color:black">If everything comes back healthy, I would setup a test call scenario and pull traces off of CCM and follow the call flow. If one of the health checks fail, I
would resolve that and then you may have to schedule a cluster restart (if possible).<o:p></o:p></span></p>
<p style="background:white"><span lang="EN-GB" style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="background:white"><span lang="EN-GB" style="font-family:"Calibri",sans-serif;color:black">= Ryan =
<o:p></o:p></span></p>
<p style="background:white"><span lang="EN-GB" style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
<p style="background:white"><span lang="EN-GB" style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
<p style="background:white"><span lang="EN-GB" style="font-family:"Calibri",sans-serif;color:black">Email:
</span><span lang="EN-GB"><a href="mailto:ryanthomashuff@outlook.com"><span style="font-family:"Calibri",sans-serif">ryanthomashuff@outlook.com</span></a></span><span lang="EN-GB" style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p style="background:white"><span lang="EN-GB" style="font-family:"Calibri",sans-serif;color:black">Spark:
</span><span lang="EN-GB"><a href="mailto:ryanthomashuff@outlook.com"><span style="font-family:"Calibri",sans-serif">ryanthomashuff@outlook.com</span></a></span><span lang="EN-GB" style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p style="background:white"><span lang="EN-GB" style="font-family:"Calibri",sans-serif;color:black">Twitter:
</span><span lang="EN-GB"><a href="http://twitter.com/ryanthomashuff" id="LPNoLP"><span style="font-family:"Calibri",sans-serif">@ryanthomashuff</span></a></span><span lang="EN-GB" style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p style="background:white"><span lang="EN-GB" style="font-family:"Calibri",sans-serif;color:black">LinkedIn:
</span><span lang="EN-GB"><a href="http://linkedin.com/in/ryanthomashuff" id="LPNoLP"><span style="font-family:"Calibri",sans-serif">ryanthomashuff</span></a></span><span lang="EN-GB" style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p style="background:white"><span lang="EN-GB" style="font-family:"Calibri",sans-serif;color:black">Web
</span><span lang="EN-GB"><a href="http://ryanthomashuff.com" id="LPNoLP"><span style="font-family:"Calibri",sans-serif">ryanthomashuff.com</span></a></span><span lang="EN-GB" style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt;background:white"><span lang="EN-GB" style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="background:white"><b><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> cisco-voip <</span><span lang="EN-GB"><a href="mailto:cisco-voip-bounces@puck.nether.net"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">cisco-voip-bounces@puck.nether.net</span></a></span><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">>
on behalf of abbas wali <</span><span lang="EN-GB"><a href="mailto:abbaseo@gmail.com"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">abbaseo@gmail.com</span></a></span><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">><br>
<b>Sent:</b> Tuesday, November 24, 2015 9:58 AM<br>
<b>To:</b> </span><span lang="EN-GB"><a href="mailto:cisco-voip@puck.nether.net"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">cisco-voip@puck.nether.net</span></a></span><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><br>
<b>Subject:</b> [cisco-voip] Jabber phone mode outbound calls issue</span><span lang="EN-GB" style="font-family:"Calibri",sans-serif;color:black">
<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span lang="EN-GB" style="font-family:"Calibri",sans-serif;color:black"> <o:p></o:p></span></p>
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<p style="background:white"><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Hi all,<o:p></o:p></span></p>
<p style="background:white"><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> <o:p></o:p></span></p>
<p style="background:white"><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Jabber phone only mode (10.5.2) is unable to make any outbound calls including any internal calls even to reach the voicemail.
<o:p></o:p></span></p>
<p style="background:white"><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Inbound calls are working.<o:p></o:p></span></p>
<p style="background:white"><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> <o:p></o:p></span></p>
<p style="background:white"><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">This is happening in CUCM 9.1
<o:p></o:p></span></p>
<p style="background:white"><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> <o:p></o:p></span></p>
<p style="background:white"><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">When dial anything , I get the “your call cannt be completed as dialled please consult…”<o:p></o:p></span></p>
<p style="background:white"><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> <o:p></o:p></span></p>
<p style="background:white"><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">I have checked via the DNA and the line settings are okay and calls permitted. Hence the CSSs\DP are okay.
<o:p></o:p></span></p>
<p style="background:white"><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> <o:p></o:p></span></p>
<p style="background:white"><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> <o:p></o:p></span></p>
<p style="background:white"><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Strangely, we have another cluster CM 9.1 with the same jabber version and setting and it has no issues making any calls.
<o:p></o:p></span></p>
<p style="background:white"><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> <o:p></o:p></span></p>
<p style="background:white"><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Any suggestions.
<o:p></o:p></span></p>
<p style="background:white"><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> <o:p></o:p></span></p>
<p style="background:white"><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Thanks
<o:p></o:p></span></p>
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