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In your case, it seems that video capabilities might have been sent to the provider. In the case of TDM providers, this will almost always result in the call being dropped by the provider.
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<div>For TDM, You can use "voice-cap speech" on the voice port to prevent video capabilities from being sent to the provider, for SIP you could use a sip profile.</div>
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<div>Although, an even easier method, IMO, is to adjust CCM's regional settings to prevent video capabilities from making it to the gateway (unless there are other reasons to let video capabilities to make it to the gateway such as additional sip trunks that
do allow video capabilities).</div>
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<div>-Ryan</div>
<br>
<br>
-------- Original message --------<br>
From: Abebe Amare <abucho@gmail.com><br>
Date:11/27/2015 9:44 AM (GMT-05:00) <br>
To: Ryan Huff <ryanhuff@outlook.com><br>
Cc: abbas wali <abbaseo@gmail.com>,cisco-voip@puck.nether.net <br>
Subject: Re: [cisco-voip] Jabber phone mode outbound calls issue <br>
<br>
<div dir="ltr">I have encountered a similar problem in that I can't make outgoing calls to PSTN from jabber. The solution was to make the capability on the voice gateway voice port to voice only. </div>
<div class="gmail_extra"><br>
<div class="gmail_quote">On Tue, Nov 24, 2015 at 10:34 PM, Ryan Huff <span dir="ltr">
<<a href="mailto:ryanhuff@outlook.com" target="_blank">ryanhuff@outlook.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="ltr">
<div style="color:rgb(0,0,0);font-family:Calibri,Arial,Helvetica,sans-serif;font-size:12pt;background-color:rgb(255,255,255)">
<p>It sounds like your solution may be changing or removing application dial rules. Application dial rules add or remove digits to dialed numbers from applications that use CCM as the call control server (e.g Unified Communications Manager IM & Presence) and
do not function like traditional patterns. After an application dial rule applies its rule logic to a remote (called) number, that number must still match an egress-able pattern (or other type of onnet/offnet pattern/DN).</p>
<p><br>
</p>
<p>In practice, I do not use application dial rules for IM & Presence unless I have a specific use case; I typically allow the dialed digits from the Jabber client to enter CCM's numplan untreated by application dial rules. That said, I would not remove any
of your application dial rules without first understanding why they are there and the impact it may have on other applications if they were to be removed.</p>
<p><br>
</p>
<p>The other thing to keep in mind about application dial rules is that Call Manager does not use the
<em>best match </em>algorithm that it uses with other patterns, it applies the first dialing rule matched, which is determined by the application dial rule's priority.</p>
<p><br>
</p>
<p>You can research more on the topic on page 175 of <a title="http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_0_1/ccmcfg/CUCM_BK_C95ABA82_00_admin-guide-100.pdf
Ctrl+Click or tap to follow the link" href="http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_0_1/ccmcfg/CUCM_BK_C95ABA82_00_admin-guide-100.pdf" target="_blank">
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_0_1/ccmcfg/CUCM_BK_C95ABA82_00_admin-guide-100.pdf</a></p>
<p><br>
</p>
<p>Hope this helps,</p>
<span class="">
<p><br>
</p>
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<div style="color:rgb(0,0,0);font-family:Calibri,Arial,Helvetica,sans-serif;font-size:12pt;background-color:rgb(255,255,255)">
= Ryan =
<p><br>
</p>
<p><br>
</p>
<p>Email: <a href="mailto:ryanthomashuff@outlook.com" target="_blank">ryanthomashuff@outlook.com</a></p>
<p>Spark: <a href="mailto:ryanthomashuff@outlook.com" target="_blank">ryanthomashuff@outlook.com</a></p>
<p>Twitter: <a href="http://twitter.com/ryanthomashuff" target="_blank">@ryanthomashuff</a><br>
</p>
<p>LinkedIn: <a href="http://linkedin.com/in/ryanthomashuff" target="_blank">ryanthomashuff</a><br>
</p>
<p>Web <a title="http://ryanthomashuff.com
Ctrl+Click or tap to follow the link" href="http://ryanthomashuff.com" target="_blank">
ryanthomashuff.com</a></p>
</div>
</div>
<br>
<br>
</span>
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<div dir="ltr"><font color="#000000" face="Calibri, sans-serif" style="font-size:11pt"><b>From:</b> abbas wali <<a href="mailto:abbaseo@gmail.com" target="_blank">abbaseo@gmail.com</a>><br>
<b>Sent:</b> Tuesday, November 24, 2015 2:05 PM<br>
<b>To:</b> 'Ryan Huff'; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">
cisco-voip@puck.nether.net</a>
<div>
<div class="h5"><br>
<b>Subject:</b> RE: [cisco-voip] Jabber phone mode outbound calls issue</div>
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</font>
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<div class="h5">
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<p style="margin:0cm 0cm 0pt;font-family:"Times New Roman",serif;font-size:12pt">
<span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt">Its set to Standard Analysis.
</span></p>
<p style="margin:0cm 0cm 0pt;font-family:"Times New Roman",serif;font-size:12pt">
<span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt"> </span></p>
<p style="margin:0cm 0cm 0pt;font-family:"Times New Roman",serif;font-size:12pt">
<span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt">Something else I have noticed.
</span></p>
<p style="margin:0cm 0cm 0pt;font-family:"Times New Roman",serif;font-size:12pt">
<span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt">There are application dial rules defined. On top (with top priority ) there was Default rule beginning with blank, 0 digit strip and append 8.
</span></p>
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<span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt"> </span></p>
<p style="margin:0cm 0cm 0pt;font-family:"Times New Roman",serif;font-size:12pt">
<span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt">Some of the traces I found all my dials were appended by 8.</span></p>
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<span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt"> </span></p>
<p style="margin:0cm 0cm 0pt;font-family:"Times New Roman",serif;font-size:12pt">
<span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt">Okay I have now moved the default dial rule to the bottom and all the correct one are on top.
</span></p>
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<span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt"> </span></p>
<p style="margin:0cm 0cm 0pt;font-family:"Times New Roman",serif;font-size:12pt">
<span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt">Now I can dial internally across cluster which is good. But cant dial external
</span></p>
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<span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt"> </span></p>
<p style="margin:0cm 0cm 0pt;font-family:"Times New Roman",serif;font-size:12pt">
<span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt">If that’s the case and have to define full dial plan in the app dial rule that will become quiet messy.
</span></p>
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<span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt"> </span></p>
<p style="margin:0cm 0cm 0pt;font-family:"Times New Roman",serif;font-size:12pt">
<span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt"> </span></p>
<p style="margin:0cm 0cm 0pt;font-family:"Times New Roman",serif;font-size:12pt">
<span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt"> </span></p>
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<b><span lang="EN-US" style="font-family:"Calibri",sans-serif;font-size:11pt">From:</span></b><span lang="EN-US" style="font-family:"Calibri",sans-serif;font-size:11pt"> Ryan Huff [mailto:<a href="mailto:ryanhuff@outlook.com" target="_blank">ryanhuff@outlook.com</a>]
<br>
<b>Sent:</b> 24 November 2015 18:30<br>
<b>To:</b> abbas wali <<a href="mailto:abbaseo@gmail.com" target="_blank">abbaseo@gmail.com</a>>;
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Jabber phone mode outbound calls issue</span></p>
</div>
</div>
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</p>
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<p style="background:white"><span style="color:black;font-family:"Calibri",sans-serif">Also and if it isn't too late, before you pull the SDL trace on the test call, can you verify that the
<em><span style="font-family:"Calibri",sans-serif">Digit Complexity Analysis</span></em> is set to
<em><span style="font-family:"Calibri",sans-serif">TranslationAndAlternatePatternAnalysis
</span></em>under <em><span style="font-family:"Calibri",sans-serif">Service Parameters->Cisco Call Manager</span></em>?</span></p>
<p style="background:white"><span style="color:black;font-family:"Calibri",sans-serif"> </span></p>
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<p style="background:white;margin:0cm 0cm 0pt;font-family:"Times New Roman",serif;font-size:12pt">
<span style="color:black;font-family:"Calibri",sans-serif">= Ryan = </span></p>
<p style="background:white"><span style="color:black;font-family:"Calibri",sans-serif"> </span></p>
<p style="background:white"><span style="color:black;font-family:"Calibri",sans-serif"> </span></p>
<p style="background:white"><span style="color:black;font-family:"Calibri",sans-serif">Email:
<a style="color:blue;text-decoration:underline" href="mailto:ryanthomashuff@outlook.com" target="_blank">
ryanthomashuff@outlook.com</a></span></p>
<p style="background:white"><span style="color:black;font-family:"Calibri",sans-serif">Spark:
<a style="color:blue;text-decoration:underline" href="mailto:ryanthomashuff@outlook.com" target="_blank">
ryanthomashuff@outlook.com</a></span></p>
<p style="background:white"><span style="color:black;font-family:"Calibri",sans-serif">Twitter:
<a style="color:blue;text-decoration:underline" href="http://twitter.com/ryanthomashuff" target="_blank">
@ryanthomashuff</a></span></p>
<p style="background:white"><span style="color:black;font-family:"Calibri",sans-serif">LinkedIn:
<a style="color:blue;text-decoration:underline" href="http://linkedin.com/in/ryanthomashuff" target="_blank">
ryanthomashuff</a></span></p>
<p style="background:white"><span style="color:black;font-family:"Calibri",sans-serif">Web
<a style="color:blue;text-decoration:underline" href="http://ryanthomashuff.com" target="_blank">
ryanthomashuff.com</a></span></p>
</div>
</div>
<p style="background:white;margin:0cm 0cm 0pt;font-family:"Times New Roman",serif;font-size:12pt">
<span style="color:black;font-family:"Calibri",sans-serif"> </span></p>
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<b><span style="color:black;font-family:"Calibri",sans-serif;font-size:11pt">From:</span></b><span style="color:black;font-family:"Calibri",sans-serif;font-size:11pt"> cisco-voip <<a style="color:blue;text-decoration:underline" href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>>
on behalf of Ryan Huff <<a style="color:blue;text-decoration:underline" href="mailto:ryanhuff@outlook.com" target="_blank">ryanhuff@outlook.com</a>><br>
<b>Sent:</b> Tuesday, November 24, 2015 1:00 PM<br>
<b>To:</b> abbas wali; <a style="color:blue;text-decoration:underline" href="mailto:cisco-voip@puck.nether.net" target="_blank">
cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Jabber phone mode outbound calls issue</span><span style="color:black;font-family:"Calibri",sans-serif">
</span></p>
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<p style="background:white;margin:0cm 0cm 0pt;font-family:"Times New Roman",serif;font-size:12pt">
<span style="color:black;font-family:"Calibri",sans-serif"> </span></p>
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<p style="background:white;margin:0cm 0cm 0pt;font-family:"Times New Roman",serif;font-size:12pt">
<span style="color:black;font-family:"Calibri",sans-serif">I would deffinatley look into getting the clock sync to a strata 3 on the pub and then restart ntp services.</span></p>
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<p style="background:white;margin:0cm 0cm 0pt;font-family:"Times New Roman",serif;font-size:12pt">
<span style="color:black;font-family:"Calibri",sans-serif"> </span></p>
</div>
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<p style="background:white;margin:0cm 0cm 0pt;font-family:"Times New Roman",serif;font-size:12pt">
<span style="color:black;font-family:"Calibri",sans-serif">Can you do a test call on one of the Jabber clients and pull of the SDL traces for the call?</span></p>
</div>
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<p style="background:white;margin:0cm 0cm 0pt;font-family:"Times New Roman",serif;font-size:12pt">
<span style="color:black;font-family:"Calibri",sans-serif"> </span></p>
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<p style="background:white;margin:0cm 0cm 0pt;font-family:"Times New Roman",serif;font-size:12pt">
<span style="color:black;font-family:"Calibri",sans-serif"> </span></p>
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<span style="color:rgb(87,87,87);font-family:"Calibri",sans-serif;font-size:7pt">Sent from my T-Mobile 4G LTE Device</span></p>
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<span style="color:black;font-family:"Calibri",sans-serif"><br>
<br>
-------- Original message --------<br>
From: abbas wali <br>
Date:11/24/2015 12:13 PM (GMT-05:00) <br>
To: 'Ryan Huff' ,<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>
<br>
Subject: RE: [cisco-voip] Jabber phone mode outbound calls issue </span></p>
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<p style="background:white;margin:0cm 0cm 0pt;font-family:"Times New Roman",serif;font-size:12pt">
<span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt">Hi Ryan,
</span><span style="color:black"></span></p>
<p style="background:white;margin:0cm 0cm 0pt;font-family:"Times New Roman",serif;font-size:12pt">
<span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt"> </span><span style="color:black"></span></p>
<p style="background:white;margin:0cm 0cm 0pt;font-family:"Times New Roman",serif;font-size:12pt">
<span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt">Thanks for the detailed response.
</span><span style="color:black"></span></p>
<p style="background:white;margin:0cm 0cm 0pt;font-family:"Times New Roman",serif;font-size:12pt">
<span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt"> </span><span style="color:black"></span></p>
<p style="background:white;margin:0cm 0cm 0pt;font-family:"Times New Roman",serif;font-size:12pt">
<span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt">Yes the issue is with Jabber clients and not the IP phones.
</span><span style="color:black"></span></p>
<p style="background:white;margin:0cm 0cm 0pt;font-family:"Times New Roman",serif;font-size:12pt">
<span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt"> </span><span style="color:black"></span></p>
<p style="background:white;margin:0cm 0cm 0pt;font-family:"Times New Roman",serif;font-size:12pt">
<span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt">The line itself which is shared with many devices, can make calls on any other device but fails when made from Jabber.</span><span style="color:black"></span></p>
<p style="background:white;margin:0cm 0cm 0pt;font-family:"Times New Roman",serif;font-size:12pt">
<span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt"> </span><span style="color:black"></span></p>
<p style="background:white;margin:0cm 0cm 0pt;font-family:"Times New Roman",serif;font-size:12pt">
<span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt">I ran all the below Utils and all came out without any significant alarms
</span><span style="color:black"></span></p>
<p style="background:white;margin:0cm 0cm 0pt;font-family:"Times New Roman",serif;font-size:12pt">
<span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt">The NTP, though is at stratum 4. But again that’s for both the clusters and one of them can make calls with jabber.
</span><span style="color:black"></span></p>
<p style="background:white;margin:0cm 0cm 0pt;font-family:"Times New Roman",serif;font-size:12pt">
<span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt"> </span><span style="color:black"></span></p>
<p style="background:white;margin:0cm 0cm 0pt;font-family:"Times New Roman",serif;font-size:12pt">
<span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt"> </span><span style="color:black"></span></p>
<p style="background:white;margin:0cm 0cm 0pt;font-family:"Times New Roman",serif;font-size:12pt">
<span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt">Have ran some traces as below</span><span style="color:black"></span></p>
<p style="background:white;margin:0cm 0cm 0pt;font-family:"Times New Roman",serif;font-size:12pt">
<span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt">These are multiple failed calls.</span><span style="color:black"></span></p>
<p style="background:white;margin:0cm 0cm 0pt;font-family:"Times New Roman",serif;font-size:12pt">
<span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt">Not sure why there are so many REFER messages !!
</span><span style="color:black"></span></p>
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<span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt"> </span><span style="color:black"></span></p>
<p style="background:white;margin:0cm 0cm 0pt;font-family:"Times New Roman",serif;font-size:12pt">
<span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt">Thank s</span><span style="color:black"></span></p>
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<span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt"> </span><span style="color:black"></span></p>
<p style="background:white;margin:0cm 0cm 0pt;font-family:"Times New Roman",serif;font-size:12pt">
<span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt"><img width="360" height="582" border="0" src="cid:image001.png@01D126EA.C20EFD20"></span><span style="color:black"></span></p>
<p style="background:white;margin:0cm 0cm 0pt;font-family:"Times New Roman",serif;font-size:12pt">
<span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt"> </span><span style="color:black"></span></p>
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<b><span lang="EN-US" style="color:black;font-family:"Calibri",sans-serif;font-size:11pt">From:</span></b><span lang="EN-US" style="color:black;font-family:"Calibri",sans-serif;font-size:11pt"> Ryan Huff [<a style="color:blue;text-decoration:underline" href="mailto:ryanhuff@outlook.com" target="_blank">mailto:ryanhuff@outlook.com</a>]
<br>
<b>Sent:</b> 24 November 2015 15:32<br>
<b>To:</b> abbas wali <<a style="color:blue;text-decoration:underline" href="mailto:abbaseo@gmail.com" target="_blank">abbaseo@gmail.com</a>>;
<a style="color:blue;text-decoration:underline" href="mailto:cisco-voip@puck.nether.net" target="_blank">
cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Jabber phone mode outbound calls issue</span><span style="color:black"></span></p>
</div>
</div>
<p style="background:white;margin:0cm 0cm 0pt;font-family:"Times New Roman",serif;font-size:12pt">
<span style="color:black"> </span></p>
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<p style="background:white"><span style="color:black;font-family:"Calibri",sans-serif">I assume this is only with the Jabber clients and not IP phones as well?</span></p>
<p style="background:white"><span style="color:black;font-family:"Calibri",sans-serif"> </span></p>
<p style="background:white"><span style="color:black;font-family:"Calibri",sans-serif">The annunciation message you're getting from Call Manager is typically reserved for when the calling device does not have access to the called device (or pattern). If you're
confident that you're CSS/Partitions are correct you may need to look at OS level items.</span></p>
<p style="background:white"><span style="color:black;font-family:"Calibri",sans-serif"> </span></p>
<p style="background:white"><span style="color:black;font-family:"Calibri",sans-serif">I recently assisted someone who presented with similar symptoms; everything worked fine except Jabber client egress and the solution there was NTP (incorrect/unsupported
NTP can cause very, very strange behavior in UCOS).</span></p>
<p style="background:white"><span style="color:black;font-family:"Calibri",sans-serif"> </span></p>
<p style="background:white"><span style="color:black;font-family:"Calibri",sans-serif">I would give the cluster a quick health check (performed from the CLI of the publisher);</span></p>
<p style="background:white"><span style="color:black;font-family:"Calibri",sans-serif"> </span></p>
<ul type="disc" style="margin-bottom:0cm">
<li style="background:white;margin:0cm 0cm 0pt;color:black;font-family:"Times New Roman",serif;font-size:12pt">
<span style="font-family:"Calibri",sans-serif">utils dbreplication runtimestate </span>
</li></ul>
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<li style="background:white;margin:0cm 0cm 0pt;color:black;font-family:"Times New Roman",serif;font-size:12pt">
<span style="font-family:"Calibri",sans-serif">Looking for everything to come back with a
<em><span style="font-family:"Calibri",sans-serif">(2) Setup Completedi</span></em> message in the
<em><span style="font-family:"Calibri",sans-serif">Replication Setup</span></em> column</span></li></ul>
</ul>
<ul type="disc" style="margin-bottom:0cm">
<li style="background:white;margin:0cm 0cm 0pt;color:black;font-family:"Times New Roman",serif;font-size:12pt">
<span style="font-family:"Calibri",sans-serif">utils diagnose module validate_network
</span></li></ul>
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<ul type="circle" style="margin-bottom:0cm">
<li style="background:white;margin:0cm 0cm 0pt;color:black;font-family:"Times New Roman",serif;font-size:12pt">
<span style="font-family:"Calibri",sans-serif">Looking for it to come back with <em>
<span style="font-family:"Calibri",sans-serif">Passed </span></em>(anything fails like reverse DNS ... etc and it will explain)</span></li></ul>
</ul>
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<li style="background:white;margin:0cm 0cm 0pt;color:black;font-family:"Times New Roman",serif;font-size:12pt">
<span style="font-family:"Calibri",sans-serif">utils ntp status </span></li></ul>
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<li style="background:white;margin:0cm 0cm 0pt;color:black;font-family:"Times New Roman",serif;font-size:12pt">
<span style="font-family:"Calibri",sans-serif">Looking for it to show synchronized and a stratum 3 (or lower)
</span></li></ul>
</ul>
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<span style="font-family:"Calibri",sans-serif">Windows servers (SNTP) are unsupported for NTP and may cause issues even if it shows synchronized</span></li></ul>
</ul>
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<li style="background:white;margin:0cm 0cm 0pt;color:black;font-family:"Times New Roman",serif;font-size:12pt">
<span style="font-family:"Calibri",sans-serif">utils ntp server list </span></li></ul>
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<ul type="circle" style="margin-bottom:0cm">
<li style="background:white;margin:0cm 0cm 0pt;color:black;font-family:"Times New Roman",serif;font-size:12pt">
<span style="font-family:"Calibri",sans-serif">Looking for any ntp servers referenced by hostname/FQDN rather than IP address (you should reference ntp servers by IP address)</span></li></ul>
</ul>
<p style="background:white"><span style="color:black;font-family:"Calibri",sans-serif">If everything comes back healthy, I would setup a test call scenario and pull traces off of CCM and follow the call flow. If one of the health checks fail, I would resolve
that and then you may have to schedule a cluster restart (if possible).</span></p>
<p style="background:white"><span style="color:black;font-family:"Calibri",sans-serif"> </span></p>
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<p style="background:white;margin:0cm 0cm 0pt;font-family:"Times New Roman",serif;font-size:12pt">
<span style="color:black;font-family:"Calibri",sans-serif">= Ryan = </span><span style="color:black"></span></p>
<p style="background:white"><span style="color:black;font-family:"Calibri",sans-serif"> </span></p>
<p style="background:white"><span style="color:black;font-family:"Calibri",sans-serif"> </span></p>
<p style="background:white"><span style="color:black;font-family:"Calibri",sans-serif">Email:
<a style="color:blue;text-decoration:underline" href="mailto:ryanthomashuff@outlook.com" target="_blank">
ryanthomashuff@outlook.com</a></span></p>
<p style="background:white"><span style="color:black;font-family:"Calibri",sans-serif">Spark:
<a style="color:blue;text-decoration:underline" href="mailto:ryanthomashuff@outlook.com" target="_blank">
ryanthomashuff@outlook.com</a></span></p>
<p style="background:white"><span style="color:black;font-family:"Calibri",sans-serif">Twitter:
<a style="color:blue;text-decoration:underline" href="http://twitter.com/ryanthomashuff" target="_blank">
@ryanthomashuff</a></span></p>
<p style="background:white"><span style="color:black;font-family:"Calibri",sans-serif">LinkedIn:
<a style="color:blue;text-decoration:underline" href="http://linkedin.com/in/ryanthomashuff" target="_blank">
ryanthomashuff</a></span></p>
<p style="background:white"><span style="color:black;font-family:"Calibri",sans-serif">Web
<a style="color:blue;text-decoration:underline" href="http://ryanthomashuff.com" target="_blank">
ryanthomashuff.com</a></span></p>
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<p style="background:white;margin:0cm 0cm 0pt;font-family:"Times New Roman",serif;font-size:12pt">
<span style="color:black;font-family:"Calibri",sans-serif"> </span><span style="color:black"></span></p>
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<div align="center" style="background:white;margin:0cm 0cm 0pt;text-align:center;font-family:"Times New Roman",serif;font-size:12pt">
<span style="color:black;font-family:"Calibri",sans-serif">
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<b><span style="color:black;font-family:"Calibri",sans-serif;font-size:11pt">From:</span></b><span style="color:black;font-family:"Calibri",sans-serif;font-size:11pt"> cisco-voip <</span><span style="color:black"><a style="color:blue;text-decoration:underline" href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank"><span style="font-family:"Calibri",sans-serif;font-size:11pt">cisco-voip-bounces@puck.nether.net</span></a></span><span style="color:black;font-family:"Calibri",sans-serif;font-size:11pt">>
on behalf of abbas wali <</span><span style="color:black"><a style="color:blue;text-decoration:underline" href="mailto:abbaseo@gmail.com" target="_blank"><span style="font-family:"Calibri",sans-serif;font-size:11pt">abbaseo@gmail.com</span></a></span><span style="color:black;font-family:"Calibri",sans-serif;font-size:11pt">><br>
<b>Sent:</b> Tuesday, November 24, 2015 9:58 AM<br>
<b>To:</b> </span><span style="color:black"><a style="color:blue;text-decoration:underline" href="mailto:cisco-voip@puck.nether.net" target="_blank"><span style="font-family:"Calibri",sans-serif;font-size:11pt">cisco-voip@puck.nether.net</span></a></span><span style="color:black;font-family:"Calibri",sans-serif;font-size:11pt"><br>
<b>Subject:</b> [cisco-voip] Jabber phone mode outbound calls issue</span><span style="color:black;font-family:"Calibri",sans-serif">
</span><span style="color:black"></span></p>
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<p style="background:white;margin:0cm 0cm 0pt;font-family:"Times New Roman",serif;font-size:12pt">
<span style="color:black;font-family:"Calibri",sans-serif"> </span><span style="color:black"></span></p>
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<p style="background:white"><span style="color:black;font-family:"Calibri",sans-serif;font-size:11pt">Hi all,</span><span style="color:black;font-family:"Calibri",sans-serif"></span></p>
<p style="background:white"><span style="color:black;font-family:"Calibri",sans-serif;font-size:11pt"> </span><span style="color:black;font-family:"Calibri",sans-serif"></span></p>
<p style="background:white"><span style="color:black;font-family:"Calibri",sans-serif;font-size:11pt">Jabber phone only mode (10.5.2) is unable to make any outbound calls including any internal calls even to reach the voicemail.
</span><span style="color:black;font-family:"Calibri",sans-serif"></span></p>
<p style="background:white"><span style="color:black;font-family:"Calibri",sans-serif;font-size:11pt">Inbound calls are working.</span><span style="color:black;font-family:"Calibri",sans-serif"></span></p>
<p style="background:white"><span style="color:black;font-family:"Calibri",sans-serif;font-size:11pt"> </span><span style="color:black;font-family:"Calibri",sans-serif"></span></p>
<p style="background:white"><span style="color:black;font-family:"Calibri",sans-serif;font-size:11pt">This is happening in CUCM 9.1
</span><span style="color:black;font-family:"Calibri",sans-serif"></span></p>
<p style="background:white"><span style="color:black;font-family:"Calibri",sans-serif;font-size:11pt"> </span><span style="color:black;font-family:"Calibri",sans-serif"></span></p>
<p style="background:white"><span style="color:black;font-family:"Calibri",sans-serif;font-size:11pt">When dial anything , I get the “your call cannt be completed as dialled please consult…”</span><span style="color:black;font-family:"Calibri",sans-serif"></span></p>
<p style="background:white"><span style="color:black;font-family:"Calibri",sans-serif;font-size:11pt"> </span><span style="color:black;font-family:"Calibri",sans-serif"></span></p>
<p style="background:white"><span style="color:black;font-family:"Calibri",sans-serif;font-size:11pt">I have checked via the DNA and the line settings are okay and calls permitted. Hence the CSSs\DP are okay.
</span><span style="color:black;font-family:"Calibri",sans-serif"></span></p>
<p style="background:white"><span style="color:black;font-family:"Calibri",sans-serif;font-size:11pt"> </span><span style="color:black;font-family:"Calibri",sans-serif"></span></p>
<p style="background:white"><span style="color:black;font-family:"Calibri",sans-serif;font-size:11pt"> </span><span style="color:black;font-family:"Calibri",sans-serif"></span></p>
<p style="background:white"><span style="color:black;font-family:"Calibri",sans-serif;font-size:11pt">Strangely, we have another cluster CM 9.1 with the same jabber version and setting and it has no issues making any calls.
</span><span style="color:black;font-family:"Calibri",sans-serif"></span></p>
<p style="background:white"><span style="color:black;font-family:"Calibri",sans-serif;font-size:11pt"> </span><span style="color:black;font-family:"Calibri",sans-serif"></span></p>
<p style="background:white"><span style="color:black;font-family:"Calibri",sans-serif;font-size:11pt">Any suggestions.
</span><span style="color:black;font-family:"Calibri",sans-serif"></span></p>
<p style="background:white"><span style="color:black;font-family:"Calibri",sans-serif;font-size:11pt"> </span><span style="color:black;font-family:"Calibri",sans-serif"></span></p>
<p style="background:white"><span style="color:black;font-family:"Calibri",sans-serif;font-size:11pt">Thanks
</span><span style="color:black;font-family:"Calibri",sans-serif"></span></p>
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