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<p>Dan,</p>
<p><br>
</p>
<p>The server's licensing MAC address is a hashed hexadecimal value based on several key settings in the operating system. Any changes to the following list of OS settings will cause the License MAC on the server to change, thereby invalidating the provisioned
license file (which is bound to the server's licensing MAC address). Did anything change on the server, that would effect the licensing MAC, prior to the reboot? As you mentioned, re-hosting the license through GLO (or reverting the change) are the only remedial
courses of action.</p>
<p><br>
</p>
<p>Things that impact the server's licensing MAC:<br>
</p>
<ul>
<li>Time zone</li><li>NTP server 1 (or none)NIC speed (or auto)</li><li>Hostname</li><li>
<p>IP Address</p>
</li><li>
<p>IP Mask</p>
</li><li>
<p>Gateway Address</p>
</li><li>
<p>Primary DNS</p>
</li><li>
<p>SMTP server</p>
</li><li>
<p>Certificate Information (Organization, Unit, Location, State, Country)<br>
</p>
</li></ul>
<p><br>
</p>
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= Ryan =
<p><br>
</p>
<p><br>
</p>
<p>Email: ryanthomashuff@outlook.com</p>
<p>Spark: ryanthomashuff@outlook.com</p>
<p>Twitter: <a title="Ctrl+Click or tap to follow the link" id="LPNoLP" href="http://twitter.com/ryanthomashuff">
@ryanthomashuff</a><br>
</p>
<p>LinkedIn: <a id="LPNoLP" href="http://linkedin.com/in/ryanthomashuff">ryanthomashuff</a><br>
</p>
<p>Web <a id="LPNoLP" href="http://ryanthomashuff.com">ryanthomashuff.com</a></p>
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<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" face="Calibri, sans-serif" color="#000000"><b>From:</b> cisco-voip <cisco-voip-bounces@puck.nether.net> on behalf of Dan Mason <dmason@winxnet.com><br>
<b>Sent:</b> Tuesday, December 1, 2015 10:23 AM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] CCX 9.0.2 Licensing Issues</font>
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<p>Hi,</p>
<p><br>
</p>
<p>Has anyone run into licensing not working due to invalid MAC address after server reboot? Ive had this occur twice over the last 12 months. Single CCX server on VMWare using Cisco .ova template. I had to get the licensing rehosted to resolve the issue.
I didn't see anything in caveats for the release.<br>
</p>
<p><br>
</p>
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