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<body class='hmmessage'><div dir='ltr'>Does anyone know where the timeout setting is for finesse? I have agents who sit in the not ready state for 10+ minutes and when they go to change back to ready, they see a communication error (something like "cannot communicate with server"). If I hit the refresh button on the browser, they have to log back in. Maybe this is normal behavior.<br><br>Thanks - Aaron<br> </div></body>
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