<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
</head>
<body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class="">
<div class="">If it is the ITL File that is invalid it means the phone will have the last config information it received from the TFTP server. Line information is not normally affected, but device level settings are contained with the TFTP config file, so will
no longer update.</div>
<div class=""><br class="">
</div>
<div class="">If you are interested win finding out more about why this can happen etc. I recorded a Webinar series on Endpoint Security & Compliance with Akil Beil (Author of Securing Cisco IP Telephony Networks: <a href="http://www.amazon.co.uk/Securing-Telephony-Networks-Networking-Technology/dp/1587142953" class="">http://www.amazon.co.uk/Securing-Telephony-Networks-Networking-Technology/dp/1587142953</a>)</div>
<div class=""><br class="">
</div>
<div class="">The entire webinar series can be viewed here:</div>
<div class=""><br class="">
</div>
<div class=""><a href="https://www.youtube.com/playlist?list=PLxsqZcpVKWYNTz77yhLTS7WW7w-7MB3kg" class="">https://www.youtube.com/playlist?list=PLxsqZcpVKWYNTz77yhLTS7WW7w-7MB3kg</a></div>
<div class=""><br class="">
</div>
<div class="">The most relevant session for ITL Issues (might be a red herring for your issue though) is this video:</div>
<div class=""><br class="">
</div>
<div class=""><a href="https://youtu.be/My62ILJcSr4?list=PLxsqZcpVKWYNTz77yhLTS7WW7w-7MB3kg" class="">https://youtu.be/My62ILJcSr4?list=PLxsqZcpVKWYNTz77yhLTS7WW7w-7MB3kg</a></div>
<div class=""><br class="">
</div>
<div class="">At the end of the day, just try deleting the ITL File, if that doesn’t work you can move on to see what else it may be.</div>
<div class=""><br class="">
</div>
<div class="">Kind Regards.</div>
<div class=""><br class="">
</div>
<div class="">Stephen Welsh</div>
<div class="">CTO</div>
<div class="">UnifiedFX</div>
<br class="">
<div>
<blockquote type="cite" class="">
<div class="">On 14 Dec 2015, at 21:53, Tim Reimers <<a href="mailto:treimers@ashevillenc.gov" class="">treimers@ashevillenc.gov</a>> wrote:</div>
<br class="Apple-interchange-newline">
<div class="">
<div class="WordSection1" style="page: WordSection1; font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;">
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class="">
4:13:11p 9: Name=SEP001B2A20C2FC Load= 9.3(1SR1.1S) TFTP Error<o:p class=""></o:p></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class="">
<o:p class=""> </o:p></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class="">
But this is the correct TFTP server<o:p class=""></o:p></div>
<div align="center" class="">
<table class="MsoNormalTable" border="0" cellspacing="10" cellpadding="0">
<tbody class="">
<tr class="">
<td style="padding: 0in;" class="">
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class="">
<span style="color: rgb(0, 48, 49);" class="">TFTP Server 1</span><span style="color: rgb(0, 48, 49);" class=""><o:p class=""></o:p></span></div>
</td>
<td width="20" style="width: 12pt; padding: 0in;" class=""></td>
<td style="padding: 0in;" class="">
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class="">
<span style="color: rgb(0, 48, 49);" class="">192.168.200.2</span><span style="color: rgb(0, 48, 49);" class=""><o:p class=""></o:p></span></div>
</td>
</tr>
</tbody>
</table>
</div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class="">
<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);" class=""><o:p class=""> </o:p></span></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class="">
<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);" class=""><o:p class=""> </o:p></span></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class="">
<b class=""><span style="font-size: 11pt; font-family: Calibri, sans-serif;" class="">From:</span></b><span style="font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span class="Apple-converted-space"> </span><a href="mailto:bmeade90@gmail.com" class="">bmeade90@gmail.com</a>
[<a href="mailto:bmeade90@gmail.com" class="">mailto:bmeade90@gmail.com</a>]<span class="Apple-converted-space"> </span><b class="">On Behalf Of<span class="Apple-converted-space"> </span></b>Brian Meade<br class="">
<b class="">Sent:</b><span class="Apple-converted-space"> </span>Monday, December 14, 2015 4:51 PM<br class="">
<b class="">To:</b><span class="Apple-converted-space"> </span>Tim Reimers <<a href="mailto:treimers@ashevillenc.gov" class="">treimers@ashevillenc.gov</a>><br class="">
<b class="">Cc:</b><span class="Apple-converted-space"> </span><a href="mailto:cisco-voip@puck.nether.net" class="">cisco-voip@puck.nether.net</a><br class="">
<b class="">Subject:</b><span class="Apple-converted-space"> </span>Re: [cisco-voip] Idle URL not showing up on phone issue<o:p class=""></o:p></span></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class="">
<o:p class=""> </o:p></div>
<div class="">
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class="">
Tim,<o:p class=""></o:p></div>
<div class="">
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class="">
<o:p class=""> </o:p></div>
</div>
<div class="">
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class="">
Check the status messages on the phone and see if it's downloading the TFTP configuration okay. Might be an ITL issue or TFTP server not correct on the phone. You can check the TFTP configuration on that same Network Configuration page.<o:p class=""></o:p></div>
</div>
<div class="">
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class="">
<o:p class=""> </o:p></div>
</div>
<div class="">
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class="">
Brian<o:p class=""></o:p></div>
</div>
</div>
<div class="">
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class="">
<o:p class=""> </o:p></div>
<div class="">
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class="">
On Mon, Dec 14, 2015 at 4:40 PM, Tim Reimers <<a href="mailto:treimers@ashevillenc.gov" target="_blank" style="color: purple; text-decoration: underline;" class="">treimers@ashevillenc.gov</a>> wrote:<o:p class=""></o:p></div>
<blockquote style="border-style: none none none solid; border-left-color: rgb(204, 204, 204); border-left-width: 1pt; padding: 0in 0in 0in 6pt; margin-left: 4.8pt; margin-right: 0in;" class="">
<div class="">
<div class="">
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class="">
Hi all –<o:p class=""></o:p></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class="">
<o:p class=""></o:p></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class="">
I’m trying to set an idle URL on one specific phone, using the IDLE settings under the Device.<o:p class=""></o:p></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class="">
<o:p class=""></o:p></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class="">
When I go into External Data Locations Information, and set the IDLE URL of<o:p class=""></o:p></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class="">
<a href="http://voipsrv.abcd.com/graphics1.xml" target="_blank" style="color: purple; text-decoration: underline;" class="">http://voipsrv.abcd.com/graphics1.xml</a><span class="Apple-converted-space"> </span>(slightly changed to protect the not-so-innocent)<o:p class=""></o:p></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class="">
and an IDLE seconds of 2<o:p class=""></o:p></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class="">
the phone simply never does anything.<o:p class=""></o:p></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class="">
<o:p class=""></o:p></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class="">
We are at the defaults systemwide of _<i class="">not</i>_ having an idle url or idle seconds set.<o:p class=""></o:p></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class="">
<o:p class=""></o:p></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class="">
Here’s the weird thing:<o:p class=""></o:p></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class="">
When I open the IP of the phone in a browser and look at the Network Configuration, the IDLE URL there is blank, and the Idle Seconds is “0”<o:p class=""></o:p></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class="">
<o:p class=""></o:p></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class="">
That would seem to imply that the phone is never learning the new IDLE settings.<o:p class=""></o:p></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class="">
I have reset the phone, “applied” the configuration, etc –<o:p class=""></o:p></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class="">
but nothing I can do will make the idle URL come up.<o:p class=""></o:p></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class="">
<o:p class=""></o:p></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class="">
Background:<o:p class=""></o:p></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class="">
UCM 9.1<o:p class=""></o:p></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class="">
IP phone 7941 SCCP, load SCCP<o:p class=""></o:p></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class="">
<o:p class=""></o:p></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class="">
<o:p class=""></o:p></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class="">
Incidentally, just in case anyone has ideas – what I would like to do is have the phone show a repeating series of graphics – aka, an animated GIF sort of thing.<o:p class=""></o:p></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class="">
Given that the phone doesn’t do actual GIF displays, I may have to work that out another way, if anyone has ideas.<o:p class=""></o:p></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class="">
<o:p class=""></o:p></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class="">
Thanks, Tim<o:p class=""></o:p></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class="">
<o:p class=""></o:p></div>
</div>
</div>
<p class="MsoNormal" style="margin: 0in 0in 12pt; font-size: 12pt; font-family: 'Times New Roman', serif;">
<br class="">
_______________________________________________<br class="">
cisco-voip mailing list<br class="">
<a href="mailto:cisco-voip@puck.nether.net" style="color: purple; text-decoration: underline;" class="">cisco-voip@puck.nether.net</a><br class="">
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank" style="color: purple; text-decoration: underline;" class="">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p class=""></o:p></p>
</blockquote>
</div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class="">
<o:p class=""> </o:p></div>
</div>
</div>
<span style="font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; display: inline !important;" class="">_______________________________________________</span><br style="font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class="">
<span style="font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; display: inline !important;" class="">cisco-voip
mailing list</span><br style="font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class="">
<span style="font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; display: inline !important;" class=""><a href="mailto:cisco-voip@puck.nether.net" class="">cisco-voip@puck.nether.net</a></span><br style="font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class="">
<span style="font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; display: inline !important;" class=""><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" class="">https://puck.nether.net/mailman/listinfo/cisco-voip</a></span></div>
</blockquote>
</div>
<br class="">
</body>
</html>