<div dir="ltr">Thanks Neal, appreciate it</div><div class="gmail_extra"><br><div class="gmail_quote">On Tue, Jan 5, 2016 at 3:23 PM, Haas, Neal <span dir="ltr"><<a href="mailto:nhaas@co.fresno.ca.us" target="_blank">nhaas@co.fresno.ca.us</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">





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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Yes in CUIC look at contact disposition=1, dropped called, Contact disposition=2 answered call.
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Take a look at this doc:
<a href="http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/user/guide/UCCX_BK_UE5BE47D_00_uccx-historical-reports-ug/UCCX_BK_UE5BE47D_00_uccx-historical-reports-ug_chapter_011.html" target="_blank">
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/user/guide/UCCX_BK_UE5BE47D_00_uccx-historical-reports-ug/UCCX_BK_UE5BE47D_00_uccx-historical-reports-ug_chapter_011.html</a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Thank you,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Neal Haas</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u><u></u></span></p>
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<p class="MsoNormal" style="margin-left:.5in"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> cisco-voip [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Jose Colon II<br>
<b>Sent:</b> Tuesday, January 05, 2016 9:29 AM<br>
<b>To:</b> Cisco VOIP <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> [cisco-voip] UCCX Abandoned Calls / Raw Data<u></u><u></u></span></p><div><div class="h5">
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<p class="MsoNormal" style="margin-left:.5in">Is there a way to pull the abandoned calls from the system on calls that never made it to an agent. Calls that the customer hung up on before being answered by an agent. <u></u><u></u></p>
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<p class="MsoNormal" style="margin-left:.5in">Example. Customer calls, script starts and customer hangs up right away.<u></u><u></u></p>
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<p class="MsoNormal" style="margin-left:.5in">I want to see what customer numbers are creating those abandoned calls. Is there a way I can pull from the database? If so what table and field should I pull from?<u></u><u></u></p>
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<p class="MsoNormal" style="margin-left:.5in">Jose <u></u><u></u></p>
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