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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Thanks. Sounds like someone has been having some real fun lately.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black">Dennis Heim | Emerging Technology Architect (Collaboration)</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black">World Wide Technology, Inc. | +1 314-212-1814<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><a href="https://twitter.com/CollabSensei"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;text-decoration:none"><img border="0" width="124" height="25" id="Picture_x0020_1" src="cid:image001.gif@01D14E33.4A8B8050" alt="cid:image001.png@01D10DD2.7FC81F90"></span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><a href="xmpp:dennis.heim@wwt.com"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;text-decoration:none"><img border="0" width="95" height="28" id="Picture_x0020_2" src="cid:image002.gif@01D14E33.4A8B8050" alt="cid:image002.png@01D10DD2.7FC81F90"></span></a><a href="tel:+13142121814"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;text-decoration:none"><img border="0" width="95" height="28" id="Picture_x0020_3" src="cid:image003.gif@01D14E33.4A8B8050" alt="cid:image003.png@01D10DD2.7FC81F90"></span></a><a href="sip:dennis.heim@wwtatc.com"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;text-decoration:none"><img border="0" width="95" height="28" id="Picture_x0020_4" src="cid:image004.gif@01D14E33.4A8B8050" alt="cid:image004.png@01D10DD2.7FC81F90"></span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:8.0pt;font-family:"Calibri",sans-serif;color:#1F497D">“There is a fine line between Wrong and Visionary. Unfortunately, you have to be a visionary to see it." – Sheldon Cooper<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:8.0pt;font-family:"Calibri",sans-serif;color:#1F497D">“The greatest danger for most of us is not that our aim is too high and we miss it, but that it is too low and we reach it.” -- Michelangelo
Buonarroti<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:8.0pt;font-family:"Calibri",sans-serif;color:#1F497D">“We should tansform the way we work” – Rowan Trollope<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:8.0pt;font-family:"Calibri",sans-serif;color:#1F497D">“If you’re not failing every now and again, it’s a sign you’re not doing anything very innovative” – Woody Allen<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:8.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><u><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:blue"><a href="https://wwt.webex.com/meet/dennis.heim"><span style="color:#0563C1">Click here to join me in my Collaboration Meeting Room</span></a></span></u><u><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#0563C1"><o:p></o:p></span></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Anthony Holloway<br>
<b>Sent:</b> Wednesday, January 13, 2016 6:43 PM<br>
<b>To:</b> Cisco VoIP Group <cisco-voip@puck.nether.net><br>
<b>Subject:</b> [cisco-voip] UCCX 11 and Finesse<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Just a heads up to my Cisco Collab brothers and sisters.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">If you are deploying UCCX v11 with Enhanced or Standard licensing, you can expect Live Data to be broken in Finesse.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Cisco TAC has to root your box and upload new JAR files to fix it.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><a href="https://tools.cisco.com/bugsearch/bug/cscux33949">https://tools.cisco.com/bugsearch/bug/cscux33949</a><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">And also, not a defect, but a feature which would be undesirable by most: Finesse Supervisors with Reporting Role see all CSQs instead of just their Team only (not specific to v11).<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><a href="http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/118823-technote-uccx-00.html">http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/118823-technote-uccx-00.html</a><o:p></o:p></p>
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