<div dir="ltr">You're not wrong. Customer environment: v7 CUCM, Unity on Windows, and UCCX.<div><br></div><div>UCCX Engine crashed last Tuesday, and I tried like hell to bring it back. UCCX v7 was end of support in 2014. No maintenance contracts to speak of.</div><div><br></div><div>Customer purchased/expedited a brand new pair of BE6K on M4 servers, v11 everything. Servers arrived on Friday of the same week. I spent the next three days using PCD, COBRAS, and stare and compare to rebuild their system and had them up and running by Monday morning. I had help though, and all in I think we were at like 100 Hours by end of day Monday, and were able to walk away with a working system.</div><div><br></div><div>Who needs weekends or a personal life or hobbies or down time? It's over rated. Work is where it's at!</div><div><br></div><div>As a fellow collab engineer from England once described how it's done:: "We just banged it in." I don't remember your name, but it was great meeting you at PRTT11 in San Jose, CA.</div></div><div class="gmail_extra"><br><div class="gmail_quote">On Wed, Jan 13, 2016 at 5:50 PM, Heim, Dennis <span dir="ltr"><<a href="mailto:Dennis.Heim@wwt.com" target="_blank">Dennis.Heim@wwt.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Thanks. Sounds like someone has been having some real fun lately.<u></u><u></u></span></p>
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<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black">Dennis Heim | Emerging Technology Architect (Collaboration)</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><u></u><u></u></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black">World Wide Technology, Inc. | <a href="tel:%2B1%20314-212-1814" value="+13142121814" target="_blank">+1 314-212-1814</a><u></u><u></u></span></p>
<p class="MsoNormal" style="text-autospace:none"><a href="https://twitter.com/CollabSensei" target="_blank"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;text-decoration:none"><img border="0" width="124" height="25" src="cid:image001.gif@01D14E33.4A8B8050" alt="cid:image001.png@01D10DD2.7FC81F90"></span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><u></u><u></u></span></p>
<p class="MsoNormal" style="text-autospace:none"><a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d;text-decoration:none"><img border="0" width="95" height="28" src="cid:image002.gif@01D14E33.4A8B8050" alt="cid:image002.png@01D10DD2.7FC81F90"></span></a><a href="tel:+13142121814" target="_blank"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d;text-decoration:none"><img border="0" width="95" height="28" src="cid:image003.gif@01D14E33.4A8B8050" alt="cid:image003.png@01D10DD2.7FC81F90"></span></a><a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d;text-decoration:none"><img border="0" width="95" height="28" src="cid:image004.gif@01D14E33.4A8B8050" alt="cid:image004.png@01D10DD2.7FC81F90"></span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u><u></u></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:8.0pt;font-family:"Calibri",sans-serif;color:#1f497d">“There is a fine line between Wrong and Visionary. Unfortunately, you have to be a visionary to see it." – Sheldon Cooper<u></u><u></u></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:8.0pt;font-family:"Calibri",sans-serif;color:#1f497d">“The greatest danger for most of us is not that our aim is too high and we miss it, but that it is too low and we reach it.” -- Michelangelo
Buonarroti<u></u><u></u></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:8.0pt;font-family:"Calibri",sans-serif;color:#1f497d">“We should tansform the way we work” – Rowan Trollope<u></u><u></u></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:8.0pt;font-family:"Calibri",sans-serif;color:#1f497d">“If you’re not failing every now and again, it’s a sign you’re not doing anything very innovative” – Woody Allen<u></u><u></u></span></p>
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<p class="MsoNormal"><u><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:blue"><a href="https://wwt.webex.com/meet/dennis.heim" target="_blank"><span style="color:#0563c1">Click here to join me in my Collaboration Meeting Room</span></a></span></u><u><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#0563c1"><u></u><u></u></span></u></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> cisco-voip [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Anthony Holloway<br>
<b>Sent:</b> Wednesday, January 13, 2016 6:43 PM<br>
<b>To:</b> Cisco VoIP Group <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> [cisco-voip] UCCX 11 and Finesse<u></u><u></u></span></p><div><div class="h5">
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<p class="MsoNormal">Just a heads up to my Cisco Collab brothers and sisters.<u></u><u></u></p>
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<p class="MsoNormal">If you are deploying UCCX v11 with Enhanced or Standard licensing, you can expect Live Data to be broken in Finesse.<u></u><u></u></p>
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<p class="MsoNormal">Cisco TAC has to root your box and upload new JAR files to fix it.<u></u><u></u></p>
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<p class="MsoNormal"><a href="https://tools.cisco.com/bugsearch/bug/cscux33949" target="_blank">https://tools.cisco.com/bugsearch/bug/cscux33949</a><u></u><u></u></p>
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<p class="MsoNormal">And also, not a defect, but a feature which would be undesirable by most: Finesse Supervisors with Reporting Role see all CSQs instead of just their Team only (not specific to v11).<u></u><u></u></p>
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<p class="MsoNormal"><a href="http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/118823-technote-uccx-00.html" target="_blank">http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/118823-technote-uccx-00.html</a><u></u><u></u></p>
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