<div dir="ltr">So overnight this fixed itself and now all of the data is showing in CUIC.  There must be some sort of process that runs at night to fix these kinds of things.</div><div class="gmail_extra"><br><div class="gmail_quote">On Wed, Jan 27, 2016 at 5:48 PM, Brian Meade <span dir="ltr"><<a href="mailto:bmeade90@vt.edu" target="_blank">bmeade90@vt.edu</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Hey everyone,<div><p style="outline:none;margin:0px 0px 10px;color:rgb(51,51,51);font-family:Arial,sans-serif;font-size:14.4px"></p><p style="outline:none;margin:0px 0px 10px;color:rgb(51,51,51);font-family:Arial,sans-serif;font-size:14.4px">I'm seeing an issue with UCCX 10.6(1)10000.39 where database replication between the 2 UCCX nodes was having issues resulting in no new call data being populated in the CUIC Historical Reports such as the Detailed Call by Call CCDR report.</p><p style="outline:none;margin:0px 0px 10px;color:rgb(51,51,51);font-family:Arial,sans-serif;font-size:14.4px"></p><p style="outline:none;margin:0px 0px 10px;color:rgb(51,51,51);font-family:Arial,sans-serif;font-size:14.4px">We fixed the replication issue and now new calls are showing in the CUIC report successfully but we still have a gap of missing data in the reports.</p><p style="outline:none;margin:0px 0px 10px;color:rgb(51,51,51);font-family:Arial,sans-serif;font-size:14.4px"></p><p style="outline:none;margin:0px 0px 10px;color:rgb(51,51,51);font-family:Arial,sans-serif;font-size:14.4px">The actual call records look to be in the database:</p><p style="outline:none;margin:0px 0px 10px;color:rgb(51,51,51);font-family:Arial,sans-serif;font-size:14.4px">admin:run uccx sql db_cra select count(*) from contactcalldetail where startDateTime >= '2016-01-27 00:00:01'<br style="outline:none">(COUNT(*))<br style="outline:none">----------<br style="outline:none">20519</p><p style="outline:none;margin:0px 0px 10px;color:rgb(51,51,51);font-family:Arial,sans-serif;font-size:14.4px"></p><p style="outline:none;margin:0px 0px 10px;color:rgb(51,51,51);font-family:Arial,sans-serif;font-size:14.4px">But CUIC is only pulling in the new calls.  Any ideas how to fix this?</p><p style="outline:none;margin:0px 0px 10px;color:rgb(51,51,51);font-family:Arial,sans-serif;font-size:14.4px"></p><p style="outline:none;margin:0px 0px 10px;color:rgb(51,51,51);font-family:Arial,sans-serif;font-size:14.4px">Thanks,</p><p style="outline:none;margin:0px 0px 10px;color:rgb(51,51,51);font-family:Arial,sans-serif;font-size:14.4px">Brian</p></div></div>
</blockquote></div><br></div>