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<p><font size="3" face="Times New Roman"><span
style="font-size:12.0pt">Running
UCCX 10.6.1 (Su1)<o:p></o:p></span></font></p>
<p><font size="3" face="Times New Roman"><span
style="font-size:12.0pt">I want to
slightly customize and modify one of the stock Live Data
reports.<o:p></o:p></span></font></p>
<p><font size="3" face="Times New Roman"><span
style="font-size:12.0pt">I see
with the HR reports it's possible to get the SQL commands for
them but I don't
see it listed in the GUI for Live Data.<o:p></o:p></span></font></p>
<p><font size="3" face="Times New Roman"><span
style="font-size:12.0pt">Is there a
CLI command that can obtain this?<o:p></o:p></span></font></p>
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<p><font size="3" face="Times New Roman"><span
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<p><font size="3" face="Times New Roman"><span
style="font-size:12.0pt">What I
want to do is add the agent Not-Ready Reason Code to the team
state
report. <o:p></o:p></span></font></p>
<p><font size="3" face="Times New Roman"><span
style="font-size:12.0pt">The
"Voice CSQ Agent Detail Report" lists the agent multiple times
for
each queue they have a skill for. This clutters the report
and makes it
too large (too many rows) after just a few agents. <o:p></o:p></span></font></p>
<p><font size="3" face="Times New Roman"><span
style="font-size:12.0pt">The
"Team State Report" is almost perfect but doesn't list the
NotReady
Reason Code.<o:p></o:p></span></font></p>
<p><font size="3" face="Times New Roman"><span
style="font-size:12.0pt"><o:p> </o:p></span></font></p>
<p><font size="3" face="Times New Roman"><span
style="font-size:12.0pt">Does
someone know of a way to modify the Live Data Reports in UCCX
?<o:p></o:p></span></font></p>
<p><font size="3" face="Times New Roman"><span
style="font-size:12.0pt"><o:p> </o:p></span></font></p>
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