<div dir="ltr">I'm guessing your split so that some users are on CAD and you only want info on Finesse users?<div><br></div><div>If you're only on Finesse, I'd just look at the Live Report for Agent State in CUIC.</div></div><div class="gmail_extra"><br><div class="gmail_quote">On Wed, Feb 10, 2016 at 4:45 PM, Ryan Burtch <span dir="ltr"><<a href="mailto:rburtch3@gmail.com" target="_blank">rburtch3@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">All,<div><br></div><div><div style="margin:0px;padding:0px;border:0px;font-weight:inherit;font-style:inherit;font-family:inherit;vertical-align:baseline;min-height:85px"><p style="margin:0px;padding:0px;border:0px;font-weight:inherit;font-style:inherit;font-family:inherit;vertical-align:baseline">IS there a way to get all the names and agent states of all agents currently logged into Finesse?</p><p style="margin:0px;padding:0px;border:0px;font-weight:inherit;font-style:inherit;font-family:inherit;vertical-align:baseline"><br></p><p style="margin:0px;padding:0px;border:0px;vertical-align:baseline">I have pulled been able to pull ALL the agents that have used finesse via GET<a href="http://10.36.41.25/finesse/api/Users/" rel="nofollow" style="margin:0px;padding:0px;border:0px;font-weight:inherit;font-style:inherit;font-family:inherit;vertical-align:baseline;color:rgb(10,99,167);text-decoration:none" target="_blank">http://<server>/finesse/api/Users/</a><span style="margin:0px;padding:0px;border:0px;font-weight:inherit;font-style:inherit;font-size:10pt;font-family:inherit;vertical-align:baseline;line-height:1.5em">, but I would like to pull only certain user states like Not Ready, Ready, Talking, etc</span></p><p style="margin:0px;padding:0px;border:0px;vertical-align:baseline"><span style="margin:0px;padding:0px;border:0px;font-weight:inherit;font-style:inherit;font-size:10pt;font-family:inherit;vertical-align:baseline;line-height:1.5em">Do you know how I could accomplish that?</span></p></div><div style="margin:35px 0px 12px;padding:0px;border:0px;font-weight:inherit;font-style:inherit;font-family:inherit;vertical-align:baseline;min-height:0px"></div><ul style="margin:6px 0px 0px;padding:6px 0px;border-width:1px 0px 0px;border-top-style:solid;border-top-color:rgb(235,235,235);font-weight:inherit;font-style:inherit;font-size:10.8px;font-family:inherit;vertical-align:baseline;min-height:0px;list-style:none;text-align:right"></ul><div><div><div dir="ltr"><br><div><br></div><div><br></div><div>Sincerely,</div><div><br></div><div>Ryan Burtch</div></div></div></div>
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