<div dir="ltr"><div class="gmail_default" style="font-family:tahoma,sans-serif;color:rgb(0,0,0)">yes seen them but again they save it in g711's. also in the new audacity there is no <span style="color:rgb(51,51,51);font-family:'Droid Sans',sans-serif;font-size:18px;line-height:23.04px">CCIT U-Law !!</span></div></div><div class="gmail_extra"><br><div class="gmail_quote">On 16 February 2016 at 15:12, James Buchanan <span dir="ltr"><<a href="mailto:james.buchanan2@gmail.com" target="_blank">james.buchanan2@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="auto"><div></div><div>Even to g729?</div><div><div class="h5"><div><br>On 16 Feb 2016, at 10:11 AM, Haas, Neal <<a href="mailto:nhaas@co.fresno.ca.us" target="_blank">nhaas@co.fresno.ca.us</a>> wrote:<br><br></div><blockquote type="cite"><div>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">I use audacity all of the time to convert to a “Cisco” format.. here are two links for you<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><a href="http://www.netcraftsmen.com/uc-toolkit-using-audacity-to-create-and-edit-cisco-uccx-prompts/" target="_blank">http://www.netcraftsmen.com/uc-toolkit-using-audacity-to-create-and-edit-cisco-uccx-prompts/</a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><a href="http://xyfon.com/tech-tips/saving-wav-files-for-cisco-unified-call-centre-express-prompts-uccx-using-audacity/" target="_blank">http://xyfon.com/tech-tips/saving-wav-files-for-cisco-unified-call-centre-express-prompts-uccx-using-audacity/</a><u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>abbas Wali<br>
<b>Sent:</b> Tuesday, February 16, 2016 7:09 AM<br>
<b>To:</b> James Buchanan <<a href="mailto:james.buchanan2@gmail.com" target="_blank">james.buchanan2@gmail.com</a>><br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] UCCX 9 prompts gibberish<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif;color:black">indeed that is the case. <u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif;color:black">thanks alot.<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif;color:black"><u></u> <u></u></span></p>
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<p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif;color:black">any free tool to record g729. Have tried Audacity but cant bring it as low as 8kbps. <u></u><u></u></span></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">On 16 February 2016 at 14:29, James Buchanan <<a href="mailto:james.buchanan2@gmail.com" target="_blank">james.buchanan2@gmail.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">Hello,<u></u><u></u></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">In the System settings, are you set to use G729 for your prompts or G711? UCCX will not play one or the other. If you record G711 and upload to a system set to play G729, that'll be the result.<u></u><u></u></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">Thanks,<u></u><u></u></p>
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<p class="MsoNormal">James<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">On Tue, Feb 16, 2016 at 9:26 AM, abbas wali <<a href="mailto:abbaseo@gmail.com" target="_blank">abbaseo@gmail.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal"><span lang="EN-GB">Hi guys,
<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-GB"> <u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-GB">Just need a quick help here.<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-GB"> <u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-GB">Every prompt I record ( via UnityC or Audacity etc ) upload and can only hear gibberish.
<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-GB"> <u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-GB">But when I load an already saved file in G729 – it plays okay.<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-GB"> <u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-GB">I have checked an my regions for phone dpool and application trigger are in the same region set to g711.<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-GB"> <u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-GB">The only other thing is that I am calling from a softphone vpn’ed. ( but that shouldn’t make any difference )<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-GB"> <u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-GB">Please help.<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-GB">Thanks in advance.
<u></u><u></u></span></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">_______________________________________________<br>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">-- <u></u><u></u></p>
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<p class="MsoNormal"><b><u><span style="font-size:13.5pt;color:#eeeeee;background:#999999">Abbas Wali</span></u></b><u></u><u></u></p>
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</div></blockquote></div></div></div></blockquote></div><br><br clear="all"><div><br></div>-- <br><div class="gmail_signature"><div dir="ltr"><font style="font-family:comic sans ms,sans-serif;color:rgb(51,102,255)" size="4"><span style="color:rgb(238,238,238)"><span style="background-color:rgb(153,153,153)"><u><b><font size="4"><font face="times new roman,serif">Abbas Wali</font></font></b></u><span></span></span></span><br></font><div><div><font style="font-family:comic sans ms,sans-serif;color:rgb(51,102,255)" size="4"><span><span style="background-color:rgb(255,0,0)"></span></span></font></div></div></div></div>
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