<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><div>It would be even nicer if CCX developers added support for both, say like CCM or CUC. If we need to switch codecs mid-call that's one thing but if one call comes across the WAN to an agent, and another call comes in locally to CCX, CCX is usually the only component in those media paths which doesn't support both g711 and g729 in those scenarios. <br><br>Sent from an Apple iOS device with very tiny touchscreen input keys. Please excude my typtos.</div><div><br>On Feb 16, 2016, at 11:18 AM, Anthony Holloway <<a href="mailto:avholloway+cisco-voip@gmail.com">avholloway+cisco-voip@gmail.com</a>> wrote:<br><br></div><blockquote type="cite"><div><div dir="ltr">I'm surprised no one has mentioned just using UCCX itself to record the audio.<div><br></div><div>See this link for the bare minimum steps required to record a prompt in UCCX, no matter the audio codec.</div><div><br></div><div><a href="https://supportforums.cisco.com/comment/7224091#comment-7224091">https://supportforums.cisco.com/comment/7224091#comment-7224091</a><br></div><div><br></div><div>Also, and may I just state for the record that UCCX in G729 is more hassel than it's worth. Just account for G711 in your BW or use transcoders.</div></div><div class="gmail_extra"><br><div class="gmail_quote">On Tue, Feb 16, 2016 at 11:09 AM, Brian Meade <span dir="ltr"><<a href="mailto:bmeade90@vt.edu" target="_blank">bmeade90@vt.edu</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">According to the admin guide, Cisco has a white paper on recording prompts as G.729:<div><a href="http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_5/config/guides/UCCX_BK_U9F91527_00_unified-ccx-administration-guide-release-10-5/UCCX_BK_U9F91527_00_unified-ccx-administration-guide-release_chapter_01001.html#UCCX_TK_R3A08A4D_00" target="_blank">http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_5/config/guides/UCCX_BK_U9F91527_00_unified-ccx-administration-guide-release-10-5/UCCX_BK_U9F91527_00_unified-ccx-administration-guide-release_chapter_01001.html#UCCX_TK_R3A08A4D_00</a><br></div><div><br></div><div>You just need to email to <span style="color:rgb(0,0,0);font-family:Arial,Helvetica,sans-serif;font-size:12px;line-height:14.4px"><a href="mailto:apps-support@cisco.com" target="_blank">apps-support@cisco.com</a> to obtain a copy. It might have some other ideas not mentioned here.</span></div></div><div class="HOEnZb"><div class="h5"><div class="gmail_extra"><br><div class="gmail_quote">On Tue, Feb 16, 2016 at 11:51 AM, abbas Wali <span dir="ltr"><<a href="mailto:abbaseo@gmail.com" target="_blank">abbaseo@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><div class="gmail_default" style="font-family:tahoma,sans-serif;color:#000000">have got that in window xp sound recorder. but again all this is giving back G711.</div><div class="gmail_default" style="font-family:tahoma,sans-serif;color:#000000"><br></div><div class="gmail_default" style="font-family:tahoma,sans-serif;color:#000000">I think the last resort is upload the file as MoH file and then dloading again to get G729 :((</div><div class="gmail_default" style="font-family:tahoma,sans-serif;color:#000000">pain..</div></div><div class="gmail_extra"><div><div><br><div class="gmail_quote">On 16 February 2016 at 16:42, Andreas Sikkema <span dir="ltr"><<a href="mailto:asikkema@unet.nl" target="_blank">asikkema@unet.nl</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">James,<br>
<span><br>
> No, just for G711. I don't have a solution for G729. Hopefully someone else<br>
> does.<br>
<br>
</span>G.729 is patent encumbered, so no "free" (beer or otherwise) solutions there.<br>
<br>
Also, CCIT U-Law is G.711 u-law is PCM u-law is PCMU. There must be<br>
one of these in Audacity.<br>
<span><font color="#888888"><br>
--<br>
Andreas Sikkema<br>
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