<div dir="ltr">I'm surprised no one has mentioned just using UCCX itself to record the audio.<div><br></div><div>See this link for the bare minimum steps required to record a prompt in UCCX, no matter the audio codec.</div><div><br></div><div><a href="https://supportforums.cisco.com/comment/7224091#comment-7224091">https://supportforums.cisco.com/comment/7224091#comment-7224091</a><br></div><div><br></div><div>Also, and may I just state for the record that UCCX in G729 is more hassel than it's worth.  Just account for G711 in your BW or use transcoders.</div></div><div class="gmail_extra"><br><div class="gmail_quote">On Tue, Feb 16, 2016 at 11:09 AM, Brian Meade <span dir="ltr"><<a href="mailto:bmeade90@vt.edu" target="_blank">bmeade90@vt.edu</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">According to the admin guide, Cisco has a white paper on recording prompts as G.729:<div><a href="http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_5/config/guides/UCCX_BK_U9F91527_00_unified-ccx-administration-guide-release-10-5/UCCX_BK_U9F91527_00_unified-ccx-administration-guide-release_chapter_01001.html#UCCX_TK_R3A08A4D_00" target="_blank">http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_5/config/guides/UCCX_BK_U9F91527_00_unified-ccx-administration-guide-release-10-5/UCCX_BK_U9F91527_00_unified-ccx-administration-guide-release_chapter_01001.html#UCCX_TK_R3A08A4D_00</a><br></div><div><br></div><div>You just need to email to <span style="color:rgb(0,0,0);font-family:Arial,Helvetica,sans-serif;font-size:12px;line-height:14.4px"><a href="mailto:apps-support@cisco.com" target="_blank">apps-support@cisco.com</a> to obtain a copy.  It might have some other ideas not mentioned here.</span></div></div><div class="HOEnZb"><div class="h5"><div class="gmail_extra"><br><div class="gmail_quote">On Tue, Feb 16, 2016 at 11:51 AM, abbas Wali <span dir="ltr"><<a href="mailto:abbaseo@gmail.com" target="_blank">abbaseo@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><div class="gmail_default" style="font-family:tahoma,sans-serif;color:#000000">have got that in window xp sound recorder. but again all this is giving back G711.</div><div class="gmail_default" style="font-family:tahoma,sans-serif;color:#000000"><br></div><div class="gmail_default" style="font-family:tahoma,sans-serif;color:#000000">I think the last resort is upload the file as MoH file and then dloading again to get G729 :((</div><div class="gmail_default" style="font-family:tahoma,sans-serif;color:#000000">pain..</div></div><div class="gmail_extra"><div><div><br><div class="gmail_quote">On 16 February 2016 at 16:42, Andreas Sikkema <span dir="ltr"><<a href="mailto:asikkema@unet.nl" target="_blank">asikkema@unet.nl</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">James,<br>
<span><br>
> No, just for G711. I don't have a solution for G729. Hopefully someone else<br>
> does.<br>
<br>
</span>G.729 is patent encumbered, so no "free" (beer or otherwise) solutions there.<br>
<br>
Also, CCIT U-Law is G.711 u-law is PCM u-law is PCMU. There must be<br>
one of these in Audacity.<br>
<span><font color="#888888"><br>
--<br>
Andreas Sikkema<br>
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</div></div></blockquote></div><br><br clear="all"><div><br></div></div></div><span><font color="#888888">-- <br><div><div dir="ltr"><font style="font-family:comic sans ms,sans-serif;color:rgb(51,102,255)" size="4"><span style="color:rgb(238,238,238)"><span style="background-color:rgb(153,153,153)"><u><b><font size="4"><font face="times new roman,serif">Abbas Wali</font></font></b></u><span></span></span></span><br></font><div><div><font style="font-family:comic sans ms,sans-serif;color:rgb(51,102,255)" size="4"><span><span style="background-color:rgb(255,0,0)"></span></span></font></div></div></div></div>
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