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<div>John,</div>
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<div id="AppleMailSignature">You might consider a phone-only agent; still someone logging in technically but your agents aren't dealing with agent software at least -and makes it a little easier to contain the solution in UCCX.</div>
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<div id="AppleMailSignature">I've implemented it this way in a small retail shop and the phone just remained login for the day and login/logout was implemented as part of the store open/close procedure. Obviously skews a lot of reporting metrics but kept the
associates away from telephony software.</div>
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<div id="AppleMailSignature">For notifications I did an http trigger to a script hosted on
<a href="http://tropo.com">tropo.com</a> that did an SMS blast to associate mobiles that were subscribed to a notify list. Once notified, the associate picked up the phone (which is really a logged in phone-only agent) and it dequeued the call to be answered
like normal.</div>
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<div id="AppleMailSignature">Automatic IP phone intercom may be possible via API access with something like SingleWire advanced notification.<br>
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Sent from my iPhone</div>
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On Feb 24, 2016, at 4:44 PM, John J <<a href="mailto:bcchimp@gmail.com">bcchimp@gmail.com</a>> wrote:<br>
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<div dir="ltr">Anthony/Shirryn, thanks, but looking to do it cheaper with UCCX.
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<div>Ryan, correct, having store reps login to a queue wouldn't be good for anyone involved.</div>
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<div>I'll whip something up in UCCX as I don't think it'll be difficult, just was hoping someone had a sample script.</div>
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<div>Thanks.</div>
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<div class="gmail_quote">On Wed, Feb 24, 2016 at 4:38 PM, Ryan Huff <span dir="ltr">
<<a href="mailto:ryanhuff@outlook.com" target="_blank">ryanhuff@outlook.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
What is the primary reason for customer not wanting agents, is it the fact of not wanting users to have to navigate agent software (CAD/Finesse)?<br>
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Thanks,<br>
<br>
Ryan<br>
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<div class="h5"><br>
> On Feb 24, 2016, at 4:21 PM, John J <<a href="mailto:bcchimp@gmail.com">bcchimp@gmail.com</a>> wrote:<br>
><br>
> Have a customer that would like to not even have any agents. They're a retail store, so they'd like to:<br>
><br>
> 1. Have a call come in and play a menu<br>
> 2. Depending on the option they choose, be routed to a department<br>
> 3. When routed, they'd like the call to be queued/parked and have it announce over their intercom system on how to retrieve the call.<br>
> 4. Pick up the call.<br>
><br>
> Anyone do something like this before? What's the best way to achieve this?<br>
><br>
> Sample scripts are welcome. :-)<br>
><br>
> Thanks.<br>
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