<br>
Hi Ryan,<div> the answer in your text.<br>
<blockquote>
----Messaggio originale----<br>
Da: ryanhuff@outlook.com<br>
Data: 4-mar-2016 16.01<br>
A: "Chris Ward (chrward)"<chrward@cisco.com>, "bertacco.alessandro@alice.it"<bertacco.alessandro@alice.it>, "cisco-voip@puck.nether.net"<cisco-voip@puck.nether.net><br>
Ogg: Re: [cisco-voip] R: Upgrade IM&Presence version 9.1.2 to Version 11.0.1.10000-6<br>
<br>
<!--
<style type="text/css" style="display:none;"><!-- P {margin-top:0;margin-bottom:0;} -></style>
-->
<div id="divtagdefaultwrapper" style="font-size:12pt;color:#000000;background-color:#FFFFFF;font-family:Calibri,Arial,Helvetica,sans-serif;">
<div style="font-size:12pt; color:#000000; background-color:#FFFFFF; font-family:Calibri,Arial,Helvetica,sans-serif">
</div>
<div style="font-size:12pt; color:#000000; background-color:#FFFFFF; font-family:Calibri,Arial,Helvetica,sans-serif">
</div>
<div style="font-size:12pt; color:#000000; background-color:#FFFFFF; font-family:Calibri,Arial,Helvetica,sans-serif">
</div>
<p style="font-size:12pt; color:#000000; background-color:#FFFFFF; font-family:Calibri,Arial,Helvetica,sans-serif">
<br>
</p>
<div style="font-size:12pt; color:#000000; background-color:#FFFFFF; font-family:Calibri,Arial,Helvetica,sans-serif">
</div>
<p style="font-size:12pt; color:#000000; background-color:#FFFFFF; font-family:Calibri,Arial,Helvetica,sans-serif">
Alessandro,</p>
<div style="font-size:12pt; color:#000000; background-color:#FFFFFF; font-family:Calibri,Arial,Helvetica,sans-serif">
</div>
<div style="font-size:12pt; color:#000000; background-color:#FFFFFF; font-family:Calibri,Arial,Helvetica,sans-serif">
</div>
<div style="font-size:12pt; color:#000000; background-color:#FFFFFF; font-family:Calibri,Arial,Helvetica,sans-serif">
</div>
<p style="font-size:12pt; color:#000000; background-color:#FFFFFF; font-family:Calibri,Arial,Helvetica,sans-serif">
<br>
</p>
<div style="font-size:12pt; color:#000000; background-color:#FFFFFF; font-family:Calibri,Arial,Helvetica,sans-serif">
</div>
<div style="font-size:12pt; color:#000000; background-color:#FFFFFF; font-family:Calibri,Arial,Helvetica,sans-serif">
</div>
<div style="font-size:12pt; color:#000000; background-color:#FFFFFF; font-family:Calibri,Arial,Helvetica,sans-serif">
</div>
<p style="font-size:12pt; color:#000000; background-color:#FFFFFF; font-family:Calibri,Arial,Helvetica,sans-serif">
A couple of thoughts here;</p>
<div style="font-size:12pt; color:#000000; background-color:#FFFFFF; font-family:Calibri,Arial,Helvetica,sans-serif">
</div>
<div style="font-size:12pt; color:#000000; background-color:#FFFFFF; font-family:Calibri,Arial,Helvetica,sans-serif">
</div>
<div style="font-size:12pt; color:#000000; background-color:#FFFFFF; font-family:Calibri,Arial,Helvetica,sans-serif">
</div>
<p style="font-size:12pt; color:#000000; background-color:#FFFFFF; font-family:Calibri,Arial,Helvetica,sans-serif">
<br>
</p>
<div style="font-size:12pt; color:#000000; background-color:#FFFFFF; font-family:Calibri,Arial,Helvetica,sans-serif">
</div>
<div style="font-size:12pt; color:#000000; background-color:#FFFFFF; font-family:Calibri,Arial,Helvetica,sans-serif">
</div>
<div style="font-size:12pt; color:#000000; background-color:#FFFFFF; font-family:Calibri,Arial,Helvetica,sans-serif">
</div>
<div style="font-size:12pt; color:#000000; background-color:#FFFFFF; font-family:Calibri,Arial,Helvetica,sans-serif">
</div>
<div style="font-size:12pt; color:#000000; background-color:#FFFFFF; font-family:Calibri,Arial,Helvetica,sans-serif">
<ul>
<li>Do you know if the nodes were in a healthy state prior to the upgrade? *********** Yes, healthy!!!</li><li>What was the IM and presence version that you tried to upgrade to? (assuming <span class="overlay_img" id="7E2E4C68DD284DD2480AB7170812224F15B4A544">
11.0.1.11900-4</span>) **********9.1.1<br>
</li><li>Is the 9.1.1 IM&P a HA pair or single node? **********Single Node</li><li>Did you allow the CUCM Publisher to FULLY complete it's installation into the inactive partition fully, before attempting CUCM IM&P upgrade?
<ul>
<li>If you didn't you should have gotten a version mis-match error and it shouldn't have allowed you to proceed but there are "windows" in which you could potentially catch it where this would not be the case ************ Yes Shure, I've tried in two way: <br>
</li><li>******Upgrade CUCM Publisher, and switch to version 11, after that Upgrade IM&P switching to news versione fail</li><li>******Upgrade CUCM Publisher, but don't switch to news versione, Upgrade IM&P but without switching to news version, Upgrade fail</li></ul>
</li><li>If you are using DNS and had it not been working correctly prior to the upgrade you would have surely noticed problems BUT, it is always worth a check when you are faced with head scratcher moments
<ul>
<li>If you are using DNS all your nodes should have a forward and reverse lookup **************Yes I use DNS, and are all correctly configured.</li></ul>
</li><li>What's the current NTP Clock sync on your IM&P nodes (by default, the primary would sync to the CUCM Publisher)? *********Yes, only the publisher, no other NTP server used.<br>
</li></ul>
</div>
<p>Thanks,</p>
<p><br>
</p>
<div id="Signature">
<div id="divtagdefaultwrapper" style="font-size:12pt; color:#000000; background-color:#FFFFFF; font-family:Calibri,Arial,Helvetica,sans-serif">
= Ryan =
<p><br>
</p>
<p>Email: ryanhuff@outlook.com</p>
<p>Spark: ryanhuff@outlook.com</p>
<p>Twitter: <a id="LPNoLP" href="http://twitter.com/ryanthomashuff">@ryanthomashuff</a><br>
</p>
<p>LinkedIn: <a id="LPNoLP" href="http://linkedin.com/in/ryanthomashuff">ryanthomashuff</a><br>
</p>
<p>Web <a title="http://ryanthomashuff.com
Ctrl+Click or tap to follow the link" id="LPNoLP" href="http://ryanthomashuff.com">
ryanthomashuff.com</a></p>
</div>
</div>
<br>
<br>
<div style="color:rgb(0,0,0)">
<hr tabindex="-1" style="display:inline-block; width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font color="#000000" face="Calibri, sans-serif" style="font-size:11pt"><b>From:</b> cisco-voip <cisco-voip-bounces@puck.nether.net> on behalf of Chris Ward (chrward) <chrward@cisco.com><br>
<b>Sent:</b> Friday, March 4, 2016 9:24 AM<br>
<b>To:</b> bertacco.alessandro@alice.it; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] R: Upgrade IM&Presence version 9.1.2 to Version 11.0.1.10000-6</font>
<div> </div>
</div>
<div>
<div>
<p style="margin:0in 0in 0pt; font-family:"Times New Roman",serif; font-size:12pt">
<span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">You’d need to look at the upgrade logs, or better yet, have TAC look at the upgrade logs. Some process is failing.</span></p>
<p style="margin:0in 0in 0pt; font-family:"Times New Roman",serif; font-size:12pt">
<span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D"> </span></p>
<p style="margin:0in 0in 0pt; font-family:"Times New Roman",serif; font-size:12pt">
<span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#44546A">+Chris</span></p>
<p style="margin:0in 0in 0pt; font-family:"Times New Roman",serif; font-size:12pt">
<span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#44546A">TME – Spark Call and MediaSense</span></p>
<p style="margin:0in 0in 0pt; font-family:"Times New Roman",serif; font-size:12pt">
<span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D"> </span></p>
<p style="margin:0in 0in 0pt; font-family:"Times New Roman",serif; font-size:12pt">
<b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif"> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>bertacco.alessandro@alice.it<br>
<b>Sent:</b> Friday, March 04, 2016 9:23 AM<br>
<b>To:</b> bertacco.alessandro@alice.it; cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] R: Upgrade IM&Presence version 9.1.2 to Version 11.0.1.10000-6</span></p>
<p style="margin:0in 0in 0pt; font-family:"Times New Roman",serif; font-size:12pt">
</p>
<p style="margin:0in 0in 0pt; font-family:"Times New Roman",serif; font-size:12pt">
Hi Guys, another step, there is an error at the end of the Migration process : "Error detected in post-install phase. Trying to restore the system to the active version. Please Wait...."</p>
<div>
<p style="margin:0in 0in 0pt; font-family:"Times New Roman",serif; font-size:12pt">
</p>
</div>
<div>
<p style="margin:0in 0in 0pt; font-family:"Times New Roman",serif; font-size:12pt">
And CUPS reverted to to the initial version.</p>
</div>
<div>
<p style="margin:0in 0in 0pt; font-family:"Times New Roman",serif; font-size:12pt">
</p>
</div>
<div>
<p style="margin:0in 0in 0pt; font-family:"Times New Roman",serif; font-size:12pt">
This is only happen migrating the CUPS. CUCM and CUC no issue!</p>
</div>
<div>
<p style="margin:0in 0in 0pt; font-family:"Times New Roman",serif; font-size:12pt">
</p>
</div>
<div>
<p style="margin:0in 0in 0pt; font-family:"Times New Roman",serif; font-size:12pt">
Any idea?</p>
</div>
<div>
<p style="margin:0in 0in 0pt; font-family:"Times New Roman",serif; font-size:12pt">
</p>
</div>
<div>
<p style="margin:0in 0in 0pt; font-family:"Times New Roman",serif; font-size:12pt">
AB</p>
<blockquote style="margin-top:5.0pt; margin-bottom:5.0pt">
<p style="margin:0in 0in 0pt; font-family:"Times New Roman",serif; font-size:12pt">
----Messaggio originale----<br>
Da: <a style="color:rgb(5,99,193); text-decoration:underline" href="mailto:bertacco.alessandro@alice.it">
bertacco.alessandro@alice.it</a><br>
Data: 4-mar-2016 11.14<br>
A: <<a style="color:rgb(5,99,193); text-decoration:underline" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
Ogg: [cisco-voip] Upgrade IM&Presence version 9.1.2 to Version 11.0.1.10000-6<br>
<br>
Hi Guys, strange Issue during Cluster Upgrade from 9.1.2 to 11.x</p>
<div>
<p style="margin:0in 0in 0pt; font-family:"Times New Roman",serif; font-size:12pt">
</p>
</div>
<div>
<p style="margin:0in 0in 0pt; font-family:"Times New Roman",serif; font-size:12pt">
Customer Topology:</p>
</div>
<div>
<p style="margin:0in 0in 0pt; font-family:"Times New Roman",serif; font-size:12pt">
</p>
</div>
<div>
<p style="margin:0in 0in 0pt; font-family:"Times New Roman",serif; font-size:12pt">
One Publisher in version 9.1.2</p>
</div>
<div>
<p style="margin:0in 0in 0pt; font-family:"Times New Roman",serif; font-size:12pt">
One Im&Presence Server in version 9.1.1</p>
</div>
<div>
<p style="margin:0in 0in 0pt; font-family:"Times New Roman",serif; font-size:12pt">
One Unity Connection in version 9.1.2</p>
</div>
<div>
<p style="margin:0in 0in 0pt; font-family:"Times New Roman",serif; font-size:12pt">
</p>
</div>
<div>
<p style="margin:0in 0in 0pt; font-family:"Times New Roman",serif; font-size:12pt">
First: Upgrade of the Publisher CUCM to 11.0.1.20000-2 complete successfully</p>
</div>
<div>
<p style="margin:0in 0in 0pt; font-family:"Times New Roman",serif; font-size:12pt">
</p>
</div>
<div>
<p style="margin:0in 0in 0pt; font-family:"Times New Roman",serif; font-size:12pt">
Upgrade of the Im&Presence Serve complete without errors But, appliance reboot int the 9.1.1 and inactive partitions was deleted. No trace of the Upgraded version 11.0.1.10000-6!!!!</p>
</div>
<div>
<p style="margin:0in 0in 0pt; font-family:"Times New Roman",serif; font-size:12pt">
</p>
</div>
<div>
<p style="margin:0in 0in 0pt; font-family:"Times New Roman",serif; font-size:12pt">
Any Idea?</p>
</div>
<div>
<p style="margin:0in 0in 0pt; font-family:"Times New Roman",serif; font-size:12pt">
</p>
</div>
<div>
<p style="margin:0in 0in 0pt; font-family:"Times New Roman",serif; font-size:12pt">
Thank you!</p>
</div>
<div>
<p style="margin:0in 0in 0pt; font-family:"Times New Roman",serif; font-size:12pt">
</p>
</div>
<div>
<p style="margin:0in 0in 0pt; font-family:"Times New Roman",serif; font-size:12pt">
Regards</p>
</div>
<div>
<p style="margin:0in 0in 0pt; font-family:"Times New Roman",serif; font-size:12pt">
</p>
</div>
<div>
<p style="margin:0in 0in 0pt; font-family:"Times New Roman",serif; font-size:12pt">
Alessandro</p>
</div>
<div>
<p style="margin:0in 0in 0pt; font-family:"Times New Roman",serif; font-size:12pt">
</p>
</div>
<p style="margin:0in 0in 0pt; font-family:"Times New Roman",serif; font-size:12pt">
</p>
</blockquote>
<p style="margin:0in 0in 0pt; font-family:"Times New Roman",serif; font-size:12pt">
</p>
</div>
</div>
</div>
</div>
</div>
<br>
</blockquote><br>
</div>