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Alessandro,</p>
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A couple of thoughts here;</p>
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<ul>
<li>Do you know if the nodes were in a healthy state prior to the upgrade?</li><li>What was the IM and presence version that you tried to upgrade to? (assuming <span class="overlay_img" id="7E2E4C68DD284DD2480AB7170812224F15B4A544">
11.0.1.11900-4</span>)<br>
</li><li>Is the 9.1.1 IM&P a HA pair or single node?</li><li>Did you allow the CUCM Publisher to FULLY complete it's installation into the inactive partition fully, before attempting CUCM IM&P upgrade?
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<li>If you didn't you should have gotten a version mis-match error and it shouldn't have allowed you to proceed but there are "windows" in which you could potentially catch it where this would not be the case<br>
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</li><li>If you are using DNS and had it not been working correctly prior to the upgrade you would have surely noticed problems BUT, it is always worth a check when you are faced with head scratcher moments
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<li>If you are using DNS all your nodes should have a forward and reverse lookup</li></ul>
</li><li>What's the current NTP Clock sync on your IM&P nodes (by default, the primary would sync to the CUCM Publisher)?<br>
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<p>Thanks,</p>
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= Ryan =
<p><br>
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<p>Email: ryanhuff@outlook.com</p>
<p>Spark: ryanhuff@outlook.com</p>
<p>Twitter: <a id="LPNoLP" href="http://twitter.com/ryanthomashuff">@ryanthomashuff</a><br>
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<p>LinkedIn: <a id="LPNoLP" href="http://linkedin.com/in/ryanthomashuff">ryanthomashuff</a><br>
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<p>Web <a title="http://ryanthomashuff.com
Ctrl+Click or tap to follow the link" id="LPNoLP" href="http://ryanthomashuff.com">
ryanthomashuff.com</a></p>
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<div id="divRplyFwdMsg" dir="ltr"><font color="#000000" face="Calibri, sans-serif" style="font-size:11pt"><b>From:</b> cisco-voip <cisco-voip-bounces@puck.nether.net> on behalf of Chris Ward (chrward) <chrward@cisco.com><br>
<b>Sent:</b> Friday, March 4, 2016 9:24 AM<br>
<b>To:</b> bertacco.alessandro@alice.it; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] R: Upgrade IM&Presence version 9.1.2 to Version 11.0.1.10000-6</font>
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<span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">You’d need to look at the upgrade logs, or better yet, have TAC look at the upgrade logs. Some process is failing.</span></p>
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<span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D"> </span></p>
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<span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#44546A">+Chris</span></p>
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<span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#44546A">TME – Spark Call and MediaSense</span></p>
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<b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif"> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>bertacco.alessandro@alice.it<br>
<b>Sent:</b> Friday, March 04, 2016 9:23 AM<br>
<b>To:</b> bertacco.alessandro@alice.it; cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] R: Upgrade IM&Presence version 9.1.2 to Version 11.0.1.10000-6</span></p>
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Hi Guys, another step, there is an error at the end of the Migration process : "Error detected in post-install phase. Trying to restore the system to the active version. Please Wait...."</p>
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And CUPS reverted to to the initial version.</p>
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This is only happen migrating the CUPS. CUCM and CUC no issue!</p>
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Any idea?</p>
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AB</p>
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----Messaggio originale----<br>
Da: <a style="color:rgb(5,99,193); text-decoration:underline" href="mailto:bertacco.alessandro@alice.it">
bertacco.alessandro@alice.it</a><br>
Data: 4-mar-2016 11.14<br>
A: <<a style="color:rgb(5,99,193); text-decoration:underline" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
Ogg: [cisco-voip] Upgrade IM&Presence version 9.1.2 to Version 11.0.1.10000-6<br>
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Hi Guys, strange Issue during Cluster Upgrade from 9.1.2 to 11.x</p>
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Customer Topology:</p>
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One Publisher in version 9.1.2</p>
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One Im&Presence Server in version 9.1.1</p>
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One Unity Connection in version 9.1.2</p>
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First: Upgrade of the Publisher CUCM to 11.0.1.20000-2 complete successfully</p>
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Upgrade of the Im&Presence Serve complete without errors But, appliance reboot int the 9.1.1 and inactive partitions was deleted. No trace of the Upgraded version 11.0.1.10000-6!!!!</p>
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Any Idea?</p>
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Thank you!</p>
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Regards</p>
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Alessandro</p>
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