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<div style="font-size: 14px;">Let me find more details on the issue you are facing. We introduced these reports over the last quarter and more will be available as well; and all of them have undergone the regular testing cycle. But let me see how best to address
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<span style="font-weight:bold">From: </span>cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>> on behalf of Kevin Przybylowski <<a href="mailto:kevinp@advancedtsg.com">kevinp@advancedtsg.com</a>><br>
<span style="font-weight:bold">Date: </span>Saturday, 9 April 2016 at 1:45 AM<br>
<span style="font-weight:bold">To: </span>Ed Leatherman <<a href="mailto:ealeatherman@gmail.com">ealeatherman@gmail.com</a>>, Anthony Holloway <<a href="mailto:avholloway+cisco-voip@gmail.com">avholloway+cisco-voip@gmail.com</a>>, Justin Steinberg <<a href="mailto:jsteinberg@gmail.com">jsteinberg@gmail.com</a>><br>
<span style="font-weight:bold">Cc: </span>"<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>" <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<span style="font-weight:bold">Subject: </span>Re: [cisco-voip] Additional historical reports available on CCO<br>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">You also have to put together that Cisco’s official new ccx reports would fall under the ‘custom’ umbrella!
<o:p></o:p></span></p>
<p class="MsoNormal"><a name="_MailEndCompose"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></a></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Ed Leatherman<br>
<b>Sent:</b> Friday, April 8, 2016 11:37 AM<br>
<b>To:</b> Anthony Holloway <<a href="mailto:avholloway+cisco-voip@gmail.com">avholloway+cisco-voip@gmail.com</a>>; Justin Steinberg <<a href="mailto:jsteinberg@gmail.com">jsteinberg@gmail.com</a>><br>
<b>Cc:</b> Cisco VOIP <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> Re: [cisco-voip] Additional historical reports available on CCO<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p>Hours ago actually lol, I never looked through the sp !<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Fri, Apr 8, 2016, 11:20 AM Anthony Holloway <<a href="mailto:avholloway%2Bcisco-voip@gmail.com">avholloway+cisco-voip@gmail.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">Defect in question: <a href="https://bst.cloudapps.cisco.com/bugsearch/bug/CSCul06940" target="_blank">https://bst.cloudapps.cisco.com/bugsearch/bug/CSCul06940</a><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Funny, Ed himself just posted this defect to the list a few days ago. ;)<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Fri, Apr 8, 2016 at 10:16 AM, Justin Steinberg <<a href="mailto:jsteinberg@gmail.com" target="_blank">jsteinberg@gmail.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">those reports have the temp tables issue. they need to be imported using the uccxhrc user. <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Which makes me really question using these reports in production since the QA on these must have been really minimal to document that they should be imported with uccxhruser.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Fri, Apr 8, 2016 at 11:14 AM, Anthony Holloway <<a href="mailto:avholloway+cisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">Update: I rebooted my UCCX to see if that helped, and now I cannot run the Reason Code Report by Agent Grouping report, as it fails with the same database error. So, it got worse.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Fri, Apr 8, 2016 at 9:44 AM, Ed Leatherman <<a href="mailto:ealeatherman@gmail.com" target="_blank">ealeatherman@gmail.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">Hmm i'll try the other ones - both reason code reports resulted in the same errors. I tried the second one using CUIC as the data source just to see if it made a difference. Thats the same type of error that i got though. Trying to find
out if TAC will support these or not also.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Fri, Apr 8, 2016 at 10:42 AM, Anthony Holloway <<a href="mailto:avholloway+cisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">Update: After importing all reports, I can only run two of the five:<o:p></o:p></p>
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<ol start="1" type="1">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
All Agent Fields Report - GOOD<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
Contact Service Queue Activity by Window Duration - Database status Failed<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
CSQ All Fields Report - Database status Failed<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
Reason Code Report by Agent Grouping - GOOD (This was coincidentally the first one I imported)<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
Reason Code Report by Reason Code Grouping - - Database status Failed<o:p></o:p></li></ol>
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<p class="MsoNormal">As one example of the error output from a failed run is:<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Courier New"">Error information:</span></b><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Courier New"">com.cisco.ccbu.cuic.businesslogic.datasource.CuicDbException: DbException: CuicDataSourceServiceManagerImpl.getDataSet() { Nested SQLException; SQLState: IX000 Vendor code: -313 Message: Not owner
of table. } at com.cisco.ccbu.cuic.businesslogic.datasource.CuicDataSourceServiceManagerImpl.getDataSetBuilder(CuicDataSourceServiceManagerImpl.java:952) at com.cisco.ccbu.cuic.businesslogic.engine.CuicReportEngineWorker.executeQueryUsingDatasetBuilder(CuicReportEngineWorker.java:80)
at com.cisco.ccbu.cuic.businesslogic.engine.CuicReportEngineWorker.runReport(CuicReportEngineWorker.java:37) at com.cisco.ccbu.cuic.businesslogic.enginebase.Worker.run(Worker.java:329) at com.cisco.ccbu.infra.threads.InstrumentedRunnable.run(InstrumentedRunnable.java:92)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615) at java.lang.Thread.run(Thread.java:724) at com.cisco.ccbu.infra.threads.ThreadPoolThread.run(ThreadPoolThread.java:164)
Caused by: java.sql.SQLException: Not owner of table. at com.informix.jdbc.IfxSqli.a(IfxSqli.java:3643) at com.informix.jdbc.IfxSqli.E(IfxSqli.java:3974) at com.informix.jdbc.IfxSqli.dispatchMsg(IfxSqli.java:2695) at com.informix.jdbc.IfxSqli.receiveMessage(IfxSqli.java:2611)
at com.informix.jdbc.IfxSqli.a(IfxSqli.java:1830) at com.informix.jdbc.IfxSqli.executeStatementQuery(IfxSqli.java:1768) at com.informix.jdbc.IfxSqli.executeStatementQuery(IfxSqli.java:1699) at com.informix.jdbc.IfxResultSet.a(IfxResultSet.java:210) at com.informix.jdbc.IfxStatement.executeQueryImpl(IfxStatement.java:1237)
at com.informix.jdbc.IfxPreparedStatement.executeQuery(IfxPreparedStatement.java:401) at com.informix.jdbc.IfxCallableStatement.executeQuery(IfxCallableStatement.java:241) at com.mchange.v2.c3p0.impl.NewProxyCallableStatement.executeQuery(NewProxyCallableStatement.java:2131)
at com.cisco.ccbu.cuic.businesslogic.datasource.CuicDataSourceServiceManagerImpl.executeAndLoadDataset(CuicDataSourceServiceManagerImpl.java:1072) at com.cisco.ccbu.cuic.businesslogic.datasource.CuicDataSourceServiceManagerImpl.getDataSetBuilder(CuicDataSourceServiceManagerImpl.java:938)
... 8 more Caused by: java.sql.SQLException at com.informix.util.IfxErrMsg.getSQLException(IfxErrMsg.java:413) at com.informix.jdbc.IfxSqli.E(IfxSqli.java:3979) ... 20 more </span><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Fri, Apr 8, 2016 at 9:30 AM, Anthony Holloway <<a href="mailto:avholloway+cisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">I'm only just seeing this now for the first time, and so, I just tried to import one report, and so far it worked for me. I'll try the rest in a moment, but for now...<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<div>
<p class="MsoNormal">Here's what I have, and what I did.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">My UCCX is 10.6.1.11001-31<o:p></o:p></p>
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<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2">
Downloaded CCX_NEWREPORTS.zip from <a href="http://www.cisco.com/" target="_blank">
http://www.cisco.com/</a><o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2">
Extracted CCX_NEWREPORTS.zip to folder CCX_NEWREPORTS<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2">
Opened the Import Guide MS Word document from within the ZIP archive and began reading the instructions to import the first report<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2">
Downloaded AGS Server Studio from <a href="http://www.serverstudio.com/downloads/" target="_blank">http://www.serverstudio.com/downloads/</a><o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2">
Followed AGS instructions to install and register the product<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2">
Logged into UCCX App Admin and set the password for the Historical Reporting User (uccxhruser) under Tools > Password Management<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2">
Entered the connections details for UCCX into AGS Server Studio per <a href="http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/programming/guide/UCCX_BK_CFD16E30_00_cisco-unified-contact-center-express/UCCX_BK_CFD16E30_00_cisco-unified-contact-center-express_chapter_0100.html#UCCX_TK_B927C100_00" target="_blank">
this guide</a><o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2">
Now I'm connected to UCCX DB, and I can see the DB details in AGS Server Studio<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2">
I expand Databases on the left, then right click the db_cra database and select New > SQL Editor<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2">
I open the .sql commands in Notepad++ for the first report in the file from the ZIP archived CCX_NEWREPORTS\Report Stored Procedures\sp_reasoncode_agent_grouping.sql<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2">
Copy those commands from Notepad++ and paste them into the SQL Editor pane in AGS Server Studio<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2">
Click the Execute button (Green Arrow in Tools Bar) Or you can press CTRL+E<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2">
Scroll through output in bottom pane and check for errors, I saw none<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2">
Logged into CUIC as application administrator<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2">
Created a new folder under the Reports folder and named it "Non-Stock"<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2">
Clicked Import Reports button at top of Reports page<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2">
Clicked Browse to open the report definition for the report I'm importing CCX_NEWREPORTS\Report Templates\New Reports\Reason Code Report by Agent Grouping.zip<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2">
Selected the "Non-Stock" folder as the Save To folder and clicked Import<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2">
Got an error about needing to pick data sources, so I picked UCCX as the data source for both the definition and the value lists, then clicked Import again<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2">
I now see a new folder under the folder "Non-Stock" for the report I just imported<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2">
Within that new folder, which is the name of the report "Reason Code Report by Agent Grouping" the report itself is in there, with the same name "Reason Code Report by Agent Grouping" (Nesting is good right?)<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2">
I click the new report, set some filter, run it and bam, I have a new report<o:p></o:p></li></ol>
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<p class="MsoNormal">The hardest part was obtaining, installing, registering, and configuring AGS Server Studio to connect to the UCCX database. With that done, I can start on step 9 for the remainder of the reports.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Fri, Apr 8, 2016 at 8:30 AM, Ed Leatherman <<a href="mailto:ealeatherman@gmail.com" target="_blank">ealeatherman@gmail.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">Good morning,<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">It was pointed out to me that there were a handful of new historical reports for UCCX/CUIC 10.6/11 up for download on CCO in the downloads section. Others might be interested also.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Anyone try these out? I added in the Reason Code Report by agent (added SP and template OK) but I just get a Dataset status is Failed (Database error) and then a big pile of java error that makes no sense to me. I'm importing the report
as the appadmin user account so that I can import it into the stock reports folder for my internal customers and change permissions on it so they can all access it. <o:p></o:p></p>
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<p class="MsoNormal">Thanks!<o:p></o:p></p>
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<p class="MsoNormal"><span style="color:#888888"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#888888">-- <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#888888">Ed Leatherman<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">_______________________________________________<br>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="color:#888888">-- <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#888888">Ed Leatherman<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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_______________________________________________<br>
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<p class="MsoNormal"><o:p> </o:p></p>
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