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<div>Hi Ed, </div>
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<div>After the upgrade, all the reports will be moved into the Stock folder and the SP’s will be loaded as the Informix user – who has permission over the Temp tables, hence you won’t have issues. </div>
<div><br>
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<div>Thank you, Anthony, for confirming the same. </div>
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<div><font class="Apple-style-span" color="#000000"><font class="Apple-style-span" face="Calibri">Regards,</font></font></div>
<div><font class="Apple-style-span" color="#000000"><font class="Apple-style-span" face="Calibri">Abhiram Kramadhati</font></font></div>
<div><font class="Apple-style-span" color="#000000"><font class="Apple-style-span" face="Calibri">Technical Solutions Manager, CCBU</font></font></div>
<div>CCIE Collaboration # 40065</div>
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<span style="font-weight:bold">From: </span>Ed Leatherman <<a href="mailto:ealeatherman@gmail.com">ealeatherman@gmail.com</a>><br>
<span style="font-weight:bold">Date: </span>Tuesday, 12 April 2016 at 9:02 PM<br>
<span style="font-weight:bold">To: </span>akramadh <<a href="mailto:akramadh@cisco.com">akramadh@cisco.com</a>><br>
<span style="font-weight:bold">Cc: </span>Kevin Przybylowski <<a href="mailto:kevinp@advancedtsg.com">kevinp@advancedtsg.com</a>>, Anthony Holloway <<a href="mailto:avholloway+cisco-voip@gmail.com">avholloway+cisco-voip@gmail.com</a>>, Justin Steinberg <<a href="mailto:jsteinberg@gmail.com">jsteinberg@gmail.com</a>>,
"<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>" <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<span style="font-weight:bold">Subject: </span>Re: [cisco-voip] Additional historical reports available on CCO<br>
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<div dir="ltr">Hi Abhiram,
<div><br>
</div>
<div>Thanks for all the background info, and the heads up about SU2 (i've been waiting on that one for another bug fix)</div>
<div><br>
</div>
<div>Since the new reports are pre-bundled in SU2, do you foresee any problems applying SU2 if we've added or tried to add one or more of the new reports already? I am mainly thinking of SP's that have been added already.</div>
<div><br>
</div>
<div>Ed</div>
</div>
<div class="gmail_extra"><br>
<div class="gmail_quote">On Mon, Apr 11, 2016 at 9:57 PM, Abhiram Kramadhati (akramadh)
<span dir="ltr"><<a href="mailto:akramadh@cisco.com" target="_blank">akramadh@cisco.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div style="word-wrap:break-word;color:rgb(0,0,0);font-size:14px;font-family:Calibri,sans-serif">
<div>Hi all, </div>
<div><br>
</div>
<div>We had a quick discussion yesterday to address this and here is the summary:</div>
<ol>
<li>CUIC currently executes the SP’s as (uccxhrc user) - this is a problem due to an Informix defect, corrected in the next release. Why is this a problem? According to Informix, for a user to delete the temp tables the user has to be the owner of the same.
The owner of the temp table is usually designated to be the same as the owner of the SP –
<b>uccxhruser</b> in our case. Now, since the execution is happening as <b>uccxhrc</b> user and the owner is
<b>uccxhruser</b>, there is a conflict and hence the errors. Refreshing the CUIC datasource fixes this temporarily because temp tables are cleared out. The permanent fix is to import the SP as the
<b>uccxhrc</b> user. Since the <b>uccxhrc</b> user does not have default privileges to create SP’s, please call into TAC and they can run the commands for you from the root. This is the defect CSCul06940</li><li>We have pre-bundled these reports in 10.6(1)SU2 and the same has been released yesterday. Since they are pre-bundled, you will not have this problem. </li><li>11.0(1) currently does not have this pre-bundled, since it was released a few months back. So if you upgrade from 10.6(1)SU2 to 11.0(1), you will lose these reports – you will have to reimport them. So please be mindful of point 1. Tentatively, we will
pre-bundle them on SU’s on 11.0(1). So you should be able to upgrade to that from 10.6(1)SU2 and still have the reports. </li></ol>
<div><br>
</div>
<div>The defect CSCul06940 will affect other custom reports as well (because of point1). However, in 11.5 the user
<b>uccxhrc</b> has been deleted. That is the long term fix. It is an informix fix, hence the challenges to back port. </div>
<div><br>
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<div>Updated release notes for the reports will be uploaded soon. Please let me know if you have any questions. </div>
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<div><font color="#000000"><font face="Calibri">Regards,</font></font></div>
<div><font color="#000000"><font face="Calibri">Abhiram Kramadhati</font></font></div>
<div><font color="#000000"><font face="Calibri">Technical Solutions Manager, CCBU</font></font></div>
<div>CCIE Collaboration # 40065</div>
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<span style="font-weight:bold">From: </span>cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>> on behalf of akramadh <<a href="mailto:akramadh@cisco.com" target="_blank">akramadh@cisco.com</a>><br>
<span style="font-weight:bold">Date: </span>Monday, 11 April 2016 at 10:41 AM<br>
<span style="font-weight:bold">To: </span>Kevin Przybylowski <<a href="mailto:kevinp@advancedtsg.com" target="_blank">kevinp@advancedtsg.com</a>>, Ed Leatherman <<a href="mailto:ealeatherman@gmail.com" target="_blank">ealeatherman@gmail.com</a>>, Anthony Holloway
<<a href="mailto:avholloway+cisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>>, Justin Steinberg <<a href="mailto:jsteinberg@gmail.com" target="_blank">jsteinberg@gmail.com</a>>
<div>
<div class="h5"><br>
<span style="font-weight:bold">Cc: </span>"<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>" <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<span style="font-weight:bold">Subject: </span>Re: [cisco-voip] Additional historical reports available on CCO<br>
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<div style="font-size:14px">Hi all, </div>
<div style="font-size:14px"><br>
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<div style="font-size:14px">Let me find more details on the issue you are facing. We introduced these reports over the last quarter and more will be available as well; and all of them have undergone the regular testing cycle. But let me see how best to address
this.</div>
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<strong>Abhiram Kramadhati</strong><br>
Technical Solutions Manager<br>
Customer Solutions Success team, CCBU<br>
<a style="color:#666666;text-decoration:none" href="mailto:akramadh@cisco.com" target="_blank">akramadh@cisco.com</a><br>
Phone: <strong><a href="tel:%2B61%202%208446%206257" value="+61284466257" target="_blank">+61 2 8446 6257</a></strong><br>
<br>
CCIE Collaboration - 40065</p>
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<span style="font-weight:bold">From: </span>cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>> on behalf of Kevin Przybylowski <<a href="mailto:kevinp@advancedtsg.com" target="_blank">kevinp@advancedtsg.com</a>><br>
<span style="font-weight:bold">Date: </span>Saturday, 9 April 2016 at 1:45 AM<br>
<span style="font-weight:bold">To: </span>Ed Leatherman <<a href="mailto:ealeatherman@gmail.com" target="_blank">ealeatherman@gmail.com</a>>, Anthony Holloway <<a href="mailto:avholloway+cisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>>,
Justin Steinberg <<a href="mailto:jsteinberg@gmail.com" target="_blank">jsteinberg@gmail.com</a>><br>
<span style="font-weight:bold">Cc: </span>"<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>" <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<span style="font-weight:bold">Subject: </span>Re: [cisco-voip] Additional historical reports available on CCO<br>
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<div lang="EN-US" link="blue" vlink="purple">
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">You also have to put together that Cisco’s official new ccx reports would fall under the ‘custom’ umbrella!
<u></u><u></u></span></p>
<p class="MsoNormal"><a name="m_-1700768239795733292__MailEndCompose"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><u></u> <u></u></span></a></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Ed Leatherman<br>
<b>Sent:</b> Friday, April 8, 2016 11:37 AM<br>
<b>To:</b> Anthony Holloway <<a href="mailto:avholloway+cisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>>; Justin Steinberg <<a href="mailto:jsteinberg@gmail.com" target="_blank">jsteinberg@gmail.com</a>><br>
<b>Cc:</b> Cisco VOIP <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> Re: [cisco-voip] Additional historical reports available on CCO<u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p>Hours ago actually lol, I never looked through the sp !<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">On Fri, Apr 8, 2016, 11:20 AM Anthony Holloway <<a href="mailto:avholloway%2Bcisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">Defect in question: <a href="https://bst.cloudapps.cisco.com/bugsearch/bug/CSCul06940" target="_blank">https://bst.cloudapps.cisco.com/bugsearch/bug/CSCul06940</a><u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Funny, Ed himself just posted this defect to the list a few days ago. ;)<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">On Fri, Apr 8, 2016 at 10:16 AM, Justin Steinberg <<a href="mailto:jsteinberg@gmail.com" target="_blank">jsteinberg@gmail.com</a>> wrote:<u></u><u></u></p>
<blockquote style="border:none;border-left:solid #cccccc 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in">
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<p class="MsoNormal">those reports have the temp tables issue. they need to be imported using the uccxhrc user. <u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Which makes me really question using these reports in production since the QA on these must have been really minimal to document that they should be imported with uccxhruser.<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">On Fri, Apr 8, 2016 at 11:14 AM, Anthony Holloway <<a href="mailto:avholloway+cisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>> wrote:<u></u><u></u></p>
<blockquote style="border:none;border-left:solid #cccccc 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in">
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<p class="MsoNormal">Update: I rebooted my UCCX to see if that helped, and now I cannot run the Reason Code Report by Agent Grouping report, as it fails with the same database error. So, it got worse.<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
<div>
<p class="MsoNormal">On Fri, Apr 8, 2016 at 9:44 AM, Ed Leatherman <<a href="mailto:ealeatherman@gmail.com" target="_blank">ealeatherman@gmail.com</a>> wrote:<u></u><u></u></p>
<blockquote style="border:none;border-left:solid #cccccc 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in">
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<p class="MsoNormal">Hmm i'll try the other ones - both reason code reports resulted in the same errors. I tried the second one using CUIC as the data source just to see if it made a difference. Thats the same type of error that i got though. Trying to find
out if TAC will support these or not also.<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">On Fri, Apr 8, 2016 at 10:42 AM, Anthony Holloway <<a href="mailto:avholloway+cisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>> wrote:<u></u><u></u></p>
<blockquote style="border:none;border-left:solid #cccccc 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in">
<div>
<p class="MsoNormal">Update: After importing all reports, I can only run two of the five:<u></u><u></u></p>
<div>
<ol start="1" type="1">
<li class="MsoNormal">All Agent Fields Report - GOOD<u></u><u></u></li><li class="MsoNormal">Contact Service Queue Activity by Window Duration - Database status Failed<u></u><u></u></li><li class="MsoNormal">CSQ All Fields Report - Database status Failed<u></u><u></u></li><li class="MsoNormal">Reason Code Report by Agent Grouping - GOOD (This was coincidentally the first one I imported)<u></u><u></u></li><li class="MsoNormal">Reason Code Report by Reason Code Grouping - - Database status Failed<u></u><u></u></li></ol>
<div>
<p class="MsoNormal">As one example of the error output from a failed run is:<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><b><span style="font-family:"Courier New"">Error information:</span></b><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-family:"Courier New"">com.cisco.ccbu.cuic.businesslogic.datasource.CuicDbException: DbException: CuicDataSourceServiceManagerImpl.getDataSet() { Nested SQLException; SQLState: IX000 Vendor code: -313 Message: Not owner
of table. } at com.cisco.ccbu.cuic.businesslogic.datasource.CuicDataSourceServiceManagerImpl.getDataSetBuilder(CuicDataSourceServiceManagerImpl.java:952) at com.cisco.ccbu.cuic.businesslogic.engine.CuicReportEngineWorker.executeQueryUsingDatasetBuilder(CuicReportEngineWorker.java:80)
at com.cisco.ccbu.cuic.businesslogic.engine.CuicReportEngineWorker.runReport(CuicReportEngineWorker.java:37) at com.cisco.ccbu.cuic.businesslogic.enginebase.Worker.run(Worker.java:329) at com.cisco.ccbu.infra.threads.InstrumentedRunnable.run(InstrumentedRunnable.java:92)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615) at java.lang.Thread.run(Thread.java:724) at com.cisco.ccbu.infra.threads.ThreadPoolThread.run(ThreadPoolThread.java:164)
Caused by: java.sql.SQLException: Not owner of table. at com.informix.jdbc.IfxSqli.a(IfxSqli.java:3643) at com.informix.jdbc.IfxSqli.E(IfxSqli.java:3974) at com.informix.jdbc.IfxSqli.dispatchMsg(IfxSqli.java:2695) at com.informix.jdbc.IfxSqli.receiveMessage(IfxSqli.java:2611)
at com.informix.jdbc.IfxSqli.a(IfxSqli.java:1830) at com.informix.jdbc.IfxSqli.executeStatementQuery(IfxSqli.java:1768) at com.informix.jdbc.IfxSqli.executeStatementQuery(IfxSqli.java:1699) at com.informix.jdbc.IfxResultSet.a(IfxResultSet.java:210) at com.informix.jdbc.IfxStatement.executeQueryImpl(IfxStatement.java:1237)
at com.informix.jdbc.IfxPreparedStatement.executeQuery(IfxPreparedStatement.java:401) at com.informix.jdbc.IfxCallableStatement.executeQuery(IfxCallableStatement.java:241) at com.mchange.v2.c3p0.impl.NewProxyCallableStatement.executeQuery(NewProxyCallableStatement.java:2131)
at com.cisco.ccbu.cuic.businesslogic.datasource.CuicDataSourceServiceManagerImpl.executeAndLoadDataset(CuicDataSourceServiceManagerImpl.java:1072) at com.cisco.ccbu.cuic.businesslogic.datasource.CuicDataSourceServiceManagerImpl.getDataSetBuilder(CuicDataSourceServiceManagerImpl.java:938)
... 8 more Caused by: java.sql.SQLException at com.informix.util.IfxErrMsg.getSQLException(IfxErrMsg.java:413) at com.informix.jdbc.IfxSqli.E(IfxSqli.java:3979) ... 20 more </span><u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">On Fri, Apr 8, 2016 at 9:30 AM, Anthony Holloway <<a href="mailto:avholloway+cisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>> wrote:<u></u><u></u></p>
<blockquote style="border:none;border-left:solid #cccccc 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in">
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<p class="MsoNormal">I'm only just seeing this now for the first time, and so, I just tried to import one report, and so far it worked for me. I'll try the rest in a moment, but for now...<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal">Here's what I have, and what I did.<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
</div>
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<p class="MsoNormal">My UCCX is 10.6.1.11001-31<u></u><u></u></p>
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<li class="MsoNormal">Downloaded CCX_NEWREPORTS.zip from <a href="http://www.cisco.com/" target="_blank">
http://www.cisco.com/</a><u></u><u></u></li><li class="MsoNormal">Extracted CCX_NEWREPORTS.zip to folder CCX_NEWREPORTS<u></u><u></u></li><li class="MsoNormal">Opened the Import Guide MS Word document from within the ZIP archive and began reading the instructions to import the first report<u></u><u></u></li><li class="MsoNormal">Downloaded AGS Server Studio from <a href="http://www.serverstudio.com/downloads/" target="_blank">http://www.serverstudio.com/downloads/</a><u></u><u></u></li><li class="MsoNormal">Followed AGS instructions to install and register the product<u></u><u></u></li><li class="MsoNormal">Logged into UCCX App Admin and set the password for the Historical Reporting User (uccxhruser) under Tools > Password Management<u></u><u></u></li><li class="MsoNormal">Entered the connections details for UCCX into AGS Server Studio per
<a href="http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/programming/guide/UCCX_BK_CFD16E30_00_cisco-unified-contact-center-express/UCCX_BK_CFD16E30_00_cisco-unified-contact-center-express_chapter_0100.html#UCCX_TK_B927C100_00" target="_blank">
this guide</a><u></u><u></u></li><li class="MsoNormal">Now I'm connected to UCCX DB, and I can see the DB details in AGS Server Studio<u></u><u></u></li><li class="MsoNormal">I expand Databases on the left, then right click the db_cra database and select New > SQL Editor<u></u><u></u></li><li class="MsoNormal">I open the .sql commands in Notepad++ for the first report in the file from the ZIP archived CCX_NEWREPORTS\Report Stored Procedures\sp_reasoncode_agent_grouping.sql<u></u><u></u></li><li class="MsoNormal">Copy those commands from Notepad++ and paste them into the SQL Editor pane in AGS Server Studio<u></u><u></u></li><li class="MsoNormal">Click the Execute button (Green Arrow in Tools Bar) Or you can press CTRL+E<u></u><u></u></li><li class="MsoNormal">Scroll through output in bottom pane and check for errors, I saw none<u></u><u></u></li><li class="MsoNormal">Logged into CUIC as application administrator<u></u><u></u></li><li class="MsoNormal">Created a new folder under the Reports folder and named it "Non-Stock"<u></u><u></u></li><li class="MsoNormal">Clicked Import Reports button at top of Reports page<u></u><u></u></li><li class="MsoNormal">Clicked Browse to open the report definition for the report I'm importing CCX_NEWREPORTS\Report Templates\New Reports\Reason Code Report by Agent Grouping.zip<u></u><u></u></li><li class="MsoNormal">Selected the "Non-Stock" folder as the Save To folder and clicked Import<u></u><u></u></li><li class="MsoNormal">Got an error about needing to pick data sources, so I picked UCCX as the data source for both the definition and the value lists, then clicked Import again<u></u><u></u></li><li class="MsoNormal">I now see a new folder under the folder "Non-Stock" for the report I just imported<u></u><u></u></li><li class="MsoNormal">Within that new folder, which is the name of the report "Reason Code Report by Agent Grouping" the report itself is in there, with the same name "Reason Code Report by Agent Grouping" (Nesting is good right?)<u></u><u></u></li><li class="MsoNormal">I click the new report, set some filter, run it and bam, I have a new report<u></u><u></u></li></ol>
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<p class="MsoNormal">The hardest part was obtaining, installing, registering, and configuring AGS Server Studio to connect to the UCCX database. With that done, I can start on step 9 for the remainder of the reports.<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">On Fri, Apr 8, 2016 at 8:30 AM, Ed Leatherman <<a href="mailto:ealeatherman@gmail.com" target="_blank">ealeatherman@gmail.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">Good morning,<u></u><u></u></p>
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<p class="MsoNormal">It was pointed out to me that there were a handful of new historical reports for UCCX/CUIC 10.6/11 up for download on CCO in the downloads section. Others might be interested also.<u></u><u></u></p>
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<p class="MsoNormal">Anyone try these out? I added in the Reason Code Report by agent (added SP and template OK) but I just get a Dataset status is Failed (Database error) and then a big pile of java error that makes no sense to me. I'm importing the report
as the appadmin user account so that I can import it into the stock reports folder for my internal customers and change permissions on it so they can all access it. <u></u><u></u></p>
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<p class="MsoNormal">Thanks!<u></u><u></u></p>
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<p class="MsoNormal"><span style="color:#888888"><u></u> <u></u></span></p>
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<p class="MsoNormal"><span style="color:#888888">-- <u></u><u></u></span></p>
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<p class="MsoNormal"><span style="color:#888888">Ed Leatherman<u></u><u></u></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">_______________________________________________<br>
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<p class="MsoNormal"><span style="color:#888888">-- <u></u><u></u></span></p>
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<p class="MsoNormal"><span style="color:#888888">Ed Leatherman<u></u><u></u></span></p>
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-- <br>
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