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I’ll take a slight issue with the original response about CIPC not being stable over wireless.
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<div class="">I believe the intent of the response is that realtime voice and video over wireless can be a challenge for a wifi environment that isn’t designed specifically to handle it. </div>
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<div class="">Personally I’ve used CIPC and now Jabber (as a softphone) for voice and video calls on my laptop both in the Cisco office and at home with very little issue. </div>
<div class="">The apps themselves can handle the transport just fine, it’s the network that sometimes can’t handle the apps. </div>
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<div class="">-Ryan </div>
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<div class="">On May 12, 2016, at 7:23 AM, Thomas LeMay <<a href="mailto:thomaslemay@comcast.net" class="">thomaslemay@comcast.net</a>> wrote:</div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);" class="">Hi, Ryan,<o:p class=""></o:p></span></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);" class="">Thank you for the information.<o:p class=""></o:p></span></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);" class="">Tom<o:p class=""></o:p></span></div>
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<b class=""><span style="font-size: 10pt; font-family: Tahoma, sans-serif;" class="">From:</span></b><span style="font-size: 10pt; font-family: Tahoma, sans-serif;" class=""><span class="Apple-converted-space"> </span>Ryan Huff [<a href="mailto:ryanhuff@outlook.com" class="">mailto:ryanhuff@outlook.com</a>]<span class="Apple-converted-space"> </span><br class="">
<b class="">Sent:</b><span class="Apple-converted-space"> </span>Wednesday, May 11, 2016 11:15 PM<br class="">
<b class="">To:</b><span class="Apple-converted-space"> </span>Thomas LeMay; 'Ryan Burtch'; 'Nick Barnett'<br class="">
<b class="">Cc:</b><span class="Apple-converted-space"> </span>'Cisco VoIP Group'<br class="">
<b class="">Subject:</b><span class="Apple-converted-space"> </span>Re: [cisco-voip] [cisco-VoIP] UCCE agents on wireless IP Communicator?<o:p class=""></o:p></span></div>
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<o:p class=""> </o:p></div>
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<span style="font-family: Calibri, sans-serif;" class="">Many moons ago in a land called Ohio, I rescued a small agent base from doing this ...<o:p class=""></o:p></span></div>
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<span style="font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></span></div>
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<span style="font-family: Calibri, sans-serif;" class="">Aside from the obvious QOS and reliable connection issues; in that client's case the agents would also occasionally want to use the speakerphone function without a headset (PC Speaker / Mic) and without
an HD/noise canceling mic this will usually inject audio artifacts from the speaker into the audio stream. The net effect is duplicated/mis understood DTMF (when using rtp-nte).<o:p class=""></o:p></span></div>
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<span style="font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></span></div>
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<span style="font-family: Calibri, sans-serif;" class="">If this is unavoidable though, and your client is going to travel this path despite all your warnings otherwise; I would recommend the agent's PC on a separate SSID / Interface from the Corporate SSID
/ Interface and put all the agent's PC traffic in the EF queue (or at least trust/mark the CIPC traffic) and make sure there is adequate radio coverage by each agent.<span class="Apple-converted-space"> </span><o:p class=""></o:p></span></div>
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<span style="font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></span></div>
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<span style="font-family: Calibri, sans-serif;" class="">If the client is looking at this as a telecommute option for employees, the issues are further exacerbated by the nature of having heterogeneous wireless connectivity (unless the business standardizes
and issues wireless devices to employees).<o:p class=""></o:p></span></div>
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<span style="font-family: Calibri, sans-serif;" class="">Thanks,<o:p class=""></o:p></span></div>
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<span style="font-family: Calibri, sans-serif;" class="">= Ryan =<o:p class=""></o:p></span></div>
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<b class=""><span style="font-size: 11pt; font-family: Calibri, sans-serif;" class="">From:</span></b><span style="font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span class="Apple-converted-space"> </span>cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" style="color: purple; text-decoration: underline;" class="">cisco-voip-bounces@puck.nether.net</a>>
on behalf of Thomas LeMay <<a href="mailto:thomaslemay@comcast.net" style="color: purple; text-decoration: underline;" class="">thomaslemay@comcast.net</a>><br class="">
<b class="">Sent:</b><span class="Apple-converted-space"> </span>Wednesday, May 11, 2016 10:42 PM<br class="">
<b class="">To:</b><span class="Apple-converted-space"> </span>'Ryan Burtch'; 'Nick Barnett'<br class="">
<b class="">Cc:</b><span class="Apple-converted-space"> </span>'Cisco VoIP Group'<br class="">
<b class="">Subject:</b><span class="Apple-converted-space"> </span>Re: [cisco-voip] [cisco-VoIP] UCCE agents on wireless IP Communicator?</span><span style="font-family: Calibri, sans-serif;" class=""><o:p class=""></o:p></span></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);" class="">How about Jabber? Is Jabber stable enough even though it does not support multiple lines? My thought would be no based on the same reason for CIPC.</span><span style="" class=""><o:p class=""></o:p></span></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);" class=""> </span><span style="" class=""><o:p class=""></o:p></span></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);" class="">Tom</span><span style="" class=""><o:p class=""></o:p></span></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);" class=""> </span><span style="" class=""><o:p class=""></o:p></span></div>
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<b class=""><span style="font-size: 10pt; font-family: Tahoma, sans-serif;" class="">From:</span></b><span style="font-size: 10pt; font-family: Tahoma, sans-serif;" class=""><span class="Apple-converted-space"> </span>cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net" style="color: purple; text-decoration: underline;" class="">mailto:cisco-voip-bounces@puck.nether.net</a>]<span class="Apple-converted-space"> </span><b class="">On
Behalf Of<span class="Apple-converted-space"> </span></b>Ryan Burtch<br class="">
<b class="">Sent:</b><span class="Apple-converted-space"> </span>Wednesday, May 11, 2016 2:58 PM<br class="">
<b class="">To:</b><span class="Apple-converted-space"> </span>Nick Barnett<br class="">
<b class="">Cc:</b><span class="Apple-converted-space"> </span>Cisco VoIP Group<br class="">
<b class="">Subject:</b><span class="Apple-converted-space"> </span>Re: [cisco-voip] UCCE agents on wireless IP Communicator?</span><span style="" class=""><o:p class=""></o:p></span></div>
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<span style="" class="">This is a terrible idea. CIPC not stable enough on wireless. Introduce VPN and this is a disaster waiting to happen.<o:p class=""></o:p></span></div>
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<span style="" class="">Sincerely,<o:p class=""></o:p></span></div>
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<span style="" class="">Ryan Burtch<o:p class=""></o:p></span></div>
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<span style="" class="">On Tue, May 10, 2016 at 1:25 PM, Nick Barnett <<a href="mailto:nicksbarnett@gmail.com" target="_blank" title="Ctrl+Click or tap to follow the link" style="color: purple; text-decoration: underline;" class="">nicksbarnett@gmail.com</a>>
wrote:<o:p class=""></o:p></span></div>
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<span style="" class="">Does anyone have any experiences running CIPC on wireless for UCCE agents? It sounds like a...um, bad idea to me. One of my customers is moving to this "design."<o:p class=""></o:p></span></div>
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<span style="" class="">A cursory look at the 10.0 SRND didn't show any hits for "wired" or "wireless".<o:p class=""></o:p></span></div>
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<span style="" class="">thanks,<o:p class=""></o:p></span></div>
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<span style="" class="">Nick<o:p class=""></o:p></span></div>
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