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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Hi, Ryan,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thank you for the information.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Tom<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Ryan Huff [mailto:ryanhuff@outlook.com] <br><b>Sent:</b> Wednesday, May 11, 2016 11:15 PM<br><b>To:</b> Thomas LeMay; 'Ryan Burtch'; 'Nick Barnett'<br><b>Cc:</b> 'Cisco VoIP Group'<br><b>Subject:</b> Re: [cisco-voip] [cisco-VoIP] UCCE agents on wireless IP Communicator?<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div id=divtagdefaultwrapper><p style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'>Many moons ago in a land called Ohio, I rescued a small agent base from doing this ...<o:p></o:p></span></p><p style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p><p style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'>Aside from the obvious QOS and reliable connection issues; in that client's case the agents would also occasionally want to use the speakerphone function without a headset (PC Speaker / Mic) and without an HD/noise canceling mic this will usually inject audio artifacts from the speaker into the audio stream. The net effect is duplicated/mis understood DTMF (when using rtp-nte).<o:p></o:p></span></p><p style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p><p style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'>If this is unavoidable though, and your client is going to travel this path despite all your warnings otherwise; I would recommend the agent's PC on a separate SSID / Interface from the Corporate SSID / Interface and put all the agent's PC traffic in the EF queue (or at least trust/mark the CIPC traffic) and make sure there is adequate radio coverage by each agent. <o:p></o:p></span></p><p style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p><p style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'>If the client is looking at this as a telecommute option for employees, the issues are further exacerbated by the nature of having heterogeneous wireless connectivity (unless the business standardizes and issues wireless devices to employees).<o:p></o:p></span></p><p style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p><p style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'>Thanks,<o:p></o:p></span></p><p style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p><div id=Signature><div id=divtagdefaultwrapper><p class=MsoNormal style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'>= Ryan =<o:p></o:p></span></p></div></div><p class=MsoNormal style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p><div><div class=MsoNormal align=center style='text-align:center;background:white'><span style='font-family:"Calibri","sans-serif";color:black'><hr size=2 width="98%" align=center></span></div><div id=divRplyFwdMsg><p class=MsoNormal style='background:white'><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'> cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>> on behalf of Thomas LeMay <<a href="mailto:thomaslemay@comcast.net">thomaslemay@comcast.net</a>><br><b>Sent:</b> Wednesday, May 11, 2016 10:42 PM<br><b>To:</b> 'Ryan Burtch'; 'Nick Barnett'<br><b>Cc:</b> 'Cisco VoIP Group'<br><b>Subject:</b> Re: [cisco-voip] [cisco-VoIP] UCCE agents on wireless IP Communicator?</span><span style='font-family:"Calibri","sans-serif";color:black'> <o:p></o:p></span></p><div><p class=MsoNormal style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'> <o:p></o:p></span></p></div></div><div><div><p style='background:white'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>How about Jabber? Is Jabber stable enough even though it does not support multiple lines? My thought would be no based on the same reason for CIPC.</span><span style='color:black'><o:p></o:p></span></p><p style='background:white'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p><p style='background:white'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Tom</span><span style='color:black'><o:p></o:p></span></p><p style='background:white'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p><p style='background:white'><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Ryan Burtch<br><b>Sent:</b> Wednesday, May 11, 2016 2:58 PM<br><b>To:</b> Nick Barnett<br><b>Cc:</b> Cisco VoIP Group<br><b>Subject:</b> Re: [cisco-voip] UCCE agents on wireless IP Communicator?</span><span style='color:black'><o:p></o:p></span></p><p style='background:white'><span style='color:black'> <o:p></o:p></span></p><div><p style='background:white'><span style='color:black'>This is a terrible idea. CIPC not stable enough on wireless. Introduce VPN and this is a disaster waiting to happen.<o:p></o:p></span></p></div><div><p style='background:white'><span style='color:black'><br clear=all><o:p></o:p></span></p><div><div><div><p style='background:white'><span style='color:black'> <o:p></o:p></span></p><div><p style='background:white'><span style='color:black'> <o:p></o:p></span></p></div><div><p style='background:white'><span style='color:black'> <o:p></o:p></span></p></div><div><p style='background:white'><span style='color:black'>Sincerely,<o:p></o:p></span></p></div><div><p style='background:white'><span style='color:black'> <o:p></o:p></span></p></div><div><p style='background:white'><span style='color:black'>Ryan Burtch<o:p></o:p></span></p></div></div></div></div><p style='background:white'><span style='color:black'> <o:p></o:p></span></p><div><p style='background:white'><span style='color:black'>On Tue, May 10, 2016 at 1:25 PM, Nick Barnett <<a href="mailto:nicksbarnett@gmail.com" target="_blank" title="Ctrl+Click or tap to follow the link">nicksbarnett@gmail.com</a>> wrote:<o:p></o:p></span></p><div><p style='background:white'><span style='color:black'>Does anyone have any experiences running CIPC on wireless for UCCE agents? It sounds like a...um, bad idea to me. One of my customers is moving to this "design."<o:p></o:p></span></p><div><p style='background:white'><span style='color:black'> <o:p></o:p></span></p></div><div><p style='background:white'><span style='color:black'>A cursory look at the 10.0 SRND didn't show any hits for "wired" or "wireless".<o:p></o:p></span></p></div><div><p style='background:white'><span style='color:black'> <o:p></o:p></span></p></div><div><p style='background:white'><span style='color:black'>thanks,<o:p></o:p></span></p></div><div><p style='background:white'><span style='color:black'>Nick<o:p></o:p></span></p></div></div><p style='background:white'><span style='color:black'><br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></span></p></div><p style='background:white'><span style='color:black'> <o:p></o:p></span></p></div></div></div></div></div></div></body></html>