<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><div><br></div><div id="AppleMailSignature">When we upgraded from 7.1 to 9.1 we had a similar issue. It may or may not be related to your issue. </div><div id="AppleMailSignature"><br></div><div id="AppleMailSignature">Our phones were SCCP and we had a SIP trunk to Nuance Speech Attendant (SA) </div><div id="AppleMailSignature"><br></div><div id="AppleMailSignature">Phone A would Call SA, then try to transfer the call to Phone B. This simulated the actual transfer of calling SA. And the being transferred. </div><div id="AppleMailSignature"><br></div><div id="AppleMailSignature">This would work in v7.1 but not in v9.1. </div><div id="AppleMailSignature"><br></div><div id="AppleMailSignature">After working with Cisco, turns out there was a parameter on SA that needed setting. I can't recall which. I can look it up next week. </div><div id="AppleMailSignature"><br></div><div id="AppleMailSignature"><br></div><div id="AppleMailSignature"><br>Sent from my iPhone</div><div><br>On May 22, 2016, at 10:04 AM, Asim Mekki Basheer <<a href="mailto:asim_323@hotmail.com">asim_323@hotmail.com</a>> wrote:<br><br></div><blockquote type="cite"><div>
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<div dir="ltr"><div>Hi All,</div><div>we have SIP Trunk when we called External party</div><div>I am getting this error message on the phone "No participant info"</div><div>when pressing the join softkey.</div><div><br></div><div>Here's the steps:</div><div>1>A called B</div><div>2>A placed B on hold</div><div>3>A called C</div><div>4>A pressed "Join" softkey. Getting "No participant info" and "invalid</div><div>conference participant"</div><div><br></div><div>CCM 7.5</div><div>IP Phone 7945</div> </div>
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