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<p class="MsoNormal">Yes, that’s too bad on the Helios support. We were actually looking into some of their units for a similar scenario. Looks like we will cross Helios off the vendor list.<o:p></o:p></p>
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<p class="MsoNormal"><b>From:</b> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Matthew Collins<br>
<b>Sent:</b> Thursday, June 9, 2016 4:08 AM<br>
<b>To:</b> Norton, Mike <mikenorton@pwsd76.ab.ca>; Cisco VoIP Group <cisco-voip@puck.nether.net><br>
<b>Subject:</b> Re: [cisco-voip] Helios IP Uni intercom units Dual Button.<o:p></o:p></p>
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<p class="MsoNormal"><span lang="EN-GB" style="color:#1F497D">Thanks for your reply’s Mike and Neal,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:#1F497D">We have hard coded the voice vlan as they were booting in the data vlan. From the traces its not looking like a network issues with qos ect.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:#1F497D">Yes they register to the a CUCM system as 3<sup>rd</sup> party sip end points.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:#1F497D">With regards to locations they are either side of a pair of 2 way airlock doors so there is no chance of getting feedback from each other. I did test two devices between different floors to completely
rule this out but there was still issues.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:#1F497D">Mike I think you may be right about the speakerphone logic as calls between a intercom and a desk phone are ok. Just annoying Helios point blank refuse any support.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#009DB1;mso-fareast-language:EN-GB">Regards<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#009DB1;mso-fareast-language:EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#009DB1;mso-fareast-language:EN-GB">Matthew Collins
<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="mso-fareast-language:EN-GB">From:</span></b><span style="mso-fareast-language:EN-GB"> Norton, Mike [<a href="mailto:mikenorton@pwsd76.ab.ca">mailto:mikenorton@pwsd76.ab.ca</a>]
<br>
<b>Sent:</b> 08 June 2016 17:55<br>
<b>To:</b> Matthew Collins <<a href="mailto:mcollins@block.co.uk">mcollins@block.co.uk</a>>; Cisco VoIP Group <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> RE: Helios IP Uni intercom units Dual Button.<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="color:#1F497D">Matthew – “</span><span lang="EN-GB" style="color:#2F5496">The phones are registered and they can place calls between each other.”<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:#2F5496"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:#2F5496">Are they actually meant to be used that way?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:#2F5496"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:#2F5496">Sounds to me like the speakerphone logic is getting confused and/or sucks. E.g. the speakerphone logic on one side makes adjustments, it confuses the speakerphone logic on the other side, causing
it to also make adjustments, which makes the first side readjust, etc. etc. Could be that they are meant more for calling a standard handset and not really meant for calling each other. Just a guess.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:#2F5496"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:#2F5496">Furthermore, are they within “earshot” of each other? ‘Cause that would definitely cause feedback and weird speakerphone behaviour.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:#2F5496"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:#2F5496">-mn<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="mso-fareast-language:EN-CA">From:</span></b><span style="mso-fareast-language:EN-CA"> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Matthew Collins<br>
<b>Sent:</b> June-08-16 9:18 AM<br>
<b>To:</b> Cisco VoIP Group <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> [cisco-voip] Helios IP Uni intercom units Dual Button.<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-CA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:#2F5496">Hi all,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:#2F5496"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:#2F5496">I have been asked to configure some Helios IP Uni intercom units and register them to the CUCM, I have been able to compete this, The phones are registered and they can place calls between each other
but the audio quality is poor, and when I say poor I don’t mean packet loss but the Audio volume keeps getting higher then lower, There is a lot of feedback. I might get 10 seconds of clear audio then its all start to go bad again. I have tested lots of the
audio settings but not been able to get the right combo. I have also upgraded them to their latest firmware. I’m unable to log a call with Helios for support as we didn’t purchase them direct. They are telling my to do to the supplier, But we are unsure where
they were purchased from.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:#2F5496"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:#2F5496">Any thoughts? What was anyone else’s experience, Did they just work out of the box without tweaking the audio settings?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:#2F5496"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:#2F5496">Thanks in advance.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:#2F5496"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#009DB1;mso-fareast-language:EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#009DB1;mso-fareast-language:EN-GB">Matthew<o:p></o:p></span></p>
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<br>
<span style="color:white">itevomcid</span> <o:p></o:p></span></p>
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