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<p class="MsoNormal"><span style="color:#1F497D">Hi All,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Just a quick follow up. I managed to get some support with a little white lie. I emailed sales and said we were thinking about purchasing 50 more devices but unable to get two test units working. Surprise surprise
I had a engineer on the phone within an hour.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Helios said two intercoms should work together but no one within the tech team had ever deployed or tested it. They are able to reproduce the issue and are working on a firmware update to fix.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#009DB1;mso-fareast-language:EN-GB">Regards<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#009DB1;mso-fareast-language:EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#009DB1;mso-fareast-language:EN-GB">Matthew Collins
<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="mso-fareast-language:EN-GB">From:</span></b><span lang="EN-US" style="mso-fareast-language:EN-GB"> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Matthew Collins<br>
<b>Sent:</b> 09 June 2016 09:08<br>
<b>To:</b> Norton, Mike <mikenorton@pwsd76.ab.ca>; Cisco VoIP Group <cisco-voip@puck.nether.net><br>
<b>Subject:</b> Re: [cisco-voip] Helios IP Uni intercom units Dual Button.<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Thanks for your reply’s Mike and Neal,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">We have hard coded the voice vlan as they were booting in the data vlan. From the traces its not looking like a network issues with qos ect.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Yes they register to the a CUCM system as 3<sup>rd</sup> party sip end points.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">With regards to locations they are either side of a pair of 2 way airlock doors so there is no chance of getting feedback from each other. I did test two devices between different floors to completely rule this
out but there was still issues.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Mike I think you may be right about the speakerphone logic as calls between a intercom and a desk phone are ok. Just annoying Helios point blank refuse any support.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#009DB1;mso-fareast-language:EN-GB">Regards<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#009DB1;mso-fareast-language:EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#009DB1;mso-fareast-language:EN-GB">Matthew Collins
<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="mso-fareast-language:EN-GB">From:</span></b><span lang="EN-US" style="mso-fareast-language:EN-GB"> Norton, Mike [<a href="mailto:mikenorton@pwsd76.ab.ca">mailto:mikenorton@pwsd76.ab.ca</a>]
<br>
<b>Sent:</b> 08 June 2016 17:55<br>
<b>To:</b> Matthew Collins <<a href="mailto:mcollins@block.co.uk">mcollins@block.co.uk</a>>; Cisco VoIP Group <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> RE: Helios IP Uni intercom units Dual Button.<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-CA" style="color:#1F497D">Matthew – “</span><span style="color:#2F5496">The phones are registered and they can place calls between each other.”<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#2F5496"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#2F5496">Are they actually meant to be used that way?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#2F5496"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#2F5496">Sounds to me like the speakerphone logic is getting confused and/or sucks. E.g. the speakerphone logic on one side makes adjustments, it confuses the speakerphone logic on the other side, causing it to also make
adjustments, which makes the first side readjust, etc. etc. Could be that they are meant more for calling a standard handset and not really meant for calling each other. Just a guess.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#2F5496"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#2F5496">Furthermore, are they within “earshot” of each other? ‘Cause that would definitely cause feedback and weird speakerphone behaviour.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#2F5496"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#2F5496">-mn<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><a name="_MailEndCompose"></a><span lang="EN-CA" style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="mso-fareast-language:EN-CA">From:</span></b><span lang="EN-US" style="mso-fareast-language:EN-CA"> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Matthew Collins<br>
<b>Sent:</b> June-08-16 9:18 AM<br>
<b>To:</b> Cisco VoIP Group <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> [cisco-voip] Helios IP Uni intercom units Dual Button.<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-CA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#2F5496">Hi all,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#2F5496"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#2F5496">I have been asked to configure some Helios IP Uni intercom units and register them to the CUCM, I have been able to compete this, The phones are registered and they can place calls between each other but the
audio quality is poor, and when I say poor I don’t mean packet loss but the Audio volume keeps getting higher then lower, There is a lot of feedback. I might get 10 seconds of clear audio then its all start to go bad again. I have tested lots of the audio
settings but not been able to get the right combo. I have also upgraded them to their latest firmware. I’m unable to log a call with Helios for support as we didn’t purchase them direct. They are telling my to do to the supplier, But we are unsure where they
were purchased from.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#2F5496"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#2F5496">Any thoughts? What was anyone else’s experience, Did they just work out of the box without tweaking the audio settings?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#2F5496"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#2F5496">Thanks in advance.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#2F5496"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#009DB1;mso-fareast-language:EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#009DB1;mso-fareast-language:EN-GB">Matthew<o:p></o:p></span></p>
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