<div dir="ltr">Maybe you didn't see the installation guides on the WFO support page?  I'll link the hierarchy for your convenience. You're going to want all of these documents at your disposal as you build this out.<div><br></div><div>For yours and anyone else's benefit, WFO = Work Force Optimization and is an umbrella term for two products: Work Force Management (Resource Forecasting) and Quality Manager (Call Recording).  A lot of people get that confused, especially WFO vs WFM.<br><div><br></div><div>WFO Support Page</div><div><a href="http://www.cisco.com/c/en/us/support/customer-collaboration/unified-workforce-optimization/tsd-products-support-series-home.html">http://www.cisco.com/c/en/us/support/customer-collaboration/unified-workforce-optimization/tsd-products-support-series-home.html</a><br></div><div><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><div><br></div><div>WFO Installation Guides</div><div><a href="http://www.cisco.com/c/en/us/support/customer-collaboration/unified-workforce-optimization/products-installation-guides-list.html">http://www.cisco.com/c/en/us/support/customer-collaboration/unified-workforce-optimization/products-installation-guides-list.html</a></div></blockquote></div><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><div><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><div><br></div></blockquote></div><div><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><div>QM 10.5 Installation Guide</div></blockquote></div><div><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><div><a href="http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_10_5/installation/guide/qm-installation-guide-cisco-ccx-105.pdf">http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_10_5/installation/guide/qm-installation-guide-cisco-ccx-105.pdf</a></div></blockquote></div></blockquote><div><br></div></div></div><div class="gmail_extra"><br><div class="gmail_quote">On Wed, Jun 15, 2016 at 9:00 AM, Andy <span dir="ltr"><<a href="mailto:andy.carse@gmail.com" target="_blank">andy.carse@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Does anyone have a step by step install guide for Unified Workforce Optimisation Quality Management or a url?<br>
I am trying to setup in my lab a small UCCX setup which is ok, but the whole Workforce Optimization piece is giving me a headache.<br>
Having to setup Micro$oft servers is something which I’ve always steered clear of, but it would seem that the “devil has risen again”.<br>
<br>
I’m “only” interested in getting the call recording version 10.5 working if that is any help.<br>
<br>
The cisco doc’s I have seen miss out the SQL server setup ;)<br>
<br>
Andy<br>
<a href="mailto:andy.carse@gmail.com">andy.carse@gmail.com</a><br>
<br>
<br>
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